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HubSpot unveils HubSpot AI and new Sales Hub at INBOUND 2023

Retrieved on:

Thursday, September 7, 2023

At INBOUND 2023, HubSpot unveiled HubSpot AI, a new set of platform-wide AI-powered products and features to help customer-facing teams unlock productivity, harness data for improved performance, and create deeper connections with customers.

Key Points:

At INBOUND 2023, HubSpot unveiled HubSpot AI, a new set of platform-wide AI-powered products and features to help customer-facing teams unlock productivity, harness data for improved performance, and create deeper connections with customers.
HubSpot AI is a robust portfolio of new and existing products and features available globally, including:
- AI Assistants: Generative AI tools to supercharge marketing, sales, and service teams.
-- AI Forecasting (currently in private beta) uses HubSpot's predictive AI and historical sales to project future sales.
HubSpot Sales Hub and LinkedIn are bringing two critical data sources for sales teams closer together.

BlockTrust Unveils ID3: A Decentralised, Creator Engine for Growing and Global Brands

Retrieved on:

Monday, September 11, 2023

EOS, Advertising, Communication, WhatsApp, Blockchain, Reward, ID3, Former, Community, Commerce, Apple, Entrepreneurship, System, UGC, FIAT, Online shopping, Cryptocurrency

Singapore, Sept. 11, 2023 (GLOBE NEWSWIRE) -- BlockTrust, a pioneer in Web3Commerce solutions, will unveil the latest ID3 utility at Token2049 in Singapore, an on-chain creator and influencer rewards and commerce engine, designed specifically for growing and major global brands.

Key Points:

Singapore, Sept. 11, 2023 (GLOBE NEWSWIRE) -- BlockTrust, a pioneer in Web3Commerce solutions, will unveil the latest ID3 utility at Token2049 in Singapore, an on-chain creator and influencer rewards and commerce engine, designed specifically for growing and major global brands.
ID3, the custodial wallet infrastructure used by brands scaling to 100s of thousands of concurrent on-chain transactions across millions of consumers, will shortly release its Creator Engine for Brands, decentralising the $137 billion annual paid and earned media market.
Proof of Influence provides brand’s with an alternative and more effective use of advertising budget, directly to the customer.
With this feature, brands are able to activate their followers, on masse, through direct communication via WhatsApp or notifications.

FTI Consulting Adds Three Senior Cybersecurity Experts, Including Former NCFTA New York Leader

Retrieved on:

Thursday, September 7, 2023

“We are very excited to welcome Nikole, Enrique and Brad to our deep bench of cybersecurity experts,” said Anthony J. Ferrante , Global Head of Cybersecurity at FTI Consulting.

Key Points:

“We are very excited to welcome Nikole, Enrique and Brad to our deep bench of cybersecurity experts,” said Anthony J. Ferrante , Global Head of Cybersecurity at FTI Consulting.
She joins FTI Consulting from Meta, where she served as the Head of Regulatory Readiness and Response Programs for WhatsApp.
In her role at FTI Consulting, Ms. Davenport will advise clients on issues related to information security, implementing cybersecurity readiness protections and bolstering response capabilities.
Prior to joining FTI Consulting, he was the Supervisory Special Agent of the FBI’s Cyber Division in New York.

Vonage Introduces 'Conversations for Salesforce' for Seamless Customer Journeys across Channels, Processes and Organisations

Retrieved on:

Wednesday, September 13, 2023

With 30 percent of consumers claiming messaging apps are their most-used method for communicating with businesses, Vonage 'Conversations for Salesforce' will help businesses increase customer interactions, improve customer experience with personalised conversations, and optimise productivity.

Key Points:

With 30 percent of consumers claiming messaging apps are their most-used method for communicating with businesses, Vonage 'Conversations for Salesforce' will help businesses increase customer interactions, improve customer experience with personalised conversations, and optimise productivity.
With Salesforce as a single source of truth for customer data, users can participate in a conversation and access the entire customer history.
Response-handling can also be automated with chatbots or routed automatically to the right agent or organisation to enable fast resolution.
With Vonage 'Conversations for Salesforce', Thunder Funding has now enabled two-way conversations and can send more than 5,000 messages per day to customers and prospects.

Salesforce Launches Next Generation of Einstein, Bringing a Conversational AI Assistant to Every CRM Application and Customer Experience

Retrieved on:

Tuesday, September 12, 2023

Einstein now includes:

Key Points:

Einstein now includes:
Einstein Copilot: A new and trusted out-of-the-box conversational AI assistant built into the user experience of every Salesforce application.
“The reality is every company will undergo an AI transformation to increase productivity, drive efficiency, and deliver incredible customer and employee experiences,” said Marc Benioff, Chair and CEO, Salesforce.
“With Einstein Copilot and Data Cloud we’re making it easy to create powerful AI assistants and infuse trusted AI into the flow of work across every job, business, and industry.
Einstein Copilot will be natively integrated within the world’s #1 AI CRM, and tap into data from any Salesforce application to generate more accurate AI-powered recommendations and content.

Western Union and Elektra Join Forces to Receive Money in Mexico via Chatbot

Retrieved on:

Tuesday, September 12, 2023

Professional Services, Technology, Finance, Fintech, Banking, Digital Cash Management, Digital Assets, Payment system, WhatsApp, Banco Azteca, Union, Electra, Chatbot, Grupo Elektra, Online shopping, Bank, Western Union

Western Union and Elektra are expanding their money transfer service options for their users to receive money in Mexico by sending a message via Chatbot.

Key Points:

Western Union and Elektra are expanding their money transfer service options for their users to receive money in Mexico by sending a message via Chatbot.
Following a few steps , users with an active account at Banco Azteca are now able to collect the money sent to them from the US using this new capability.
This alliance with Western Union allows us to increase our omnichannel service capabilities while generating choice, control, and convenience for our users," said Ulises Psihas, CEO, Payment Systems, Grupo Elektra.
Send a message via Chatbot from the telephone number associated to the Banco Azteca account at which the money will be deposited in seconds.

Salesforce Announces the New Einstein 1 Platform – Driving Productivity and Trusted Customer Experiences Powered by Data, AI, and CRM

Retrieved on:

Tuesday, September 12, 2023

Salesforce (NYSE: CRM) today announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI capabilities, all built on Salesforce’s underlying metadata framework.

Key Points:

Salesforce (NYSE: CRM) today announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI capabilities, all built on Salesforce’s underlying metadata framework.
A trusted AI platform for customer companies, the Einstein 1 Platform gives companies the ability to safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.
Now, with Data Cloud and Einstein AI native on the Einstein 1 Platform, companies can easily create AI-powered apps and workflows that supercharge productivity, reduce costs, and deliver amazing customer experiences.”
Why it matters: Customer data is highly fragmented.
Enterprise data stacks have grown more complex, and prior computing revolutions – cloud, social, and mobile – have generated massive, siloed islands of customer data.

PR Newswire Rolls Out First Ever Press Release Social Sharing Product Designed to Increase User-Generated Content

Retrieved on:

Wednesday, September 13, 2023

Narrative, WhatsApp, Partnership, Marketing, Organization, Sosha Makani, PRN, PR Newswire, Visibility, Entrepreneurship, UGC, News, Social media, PR

CHICAGO, Sept. 13, 2023 /PRNewswire/ -- PR Newswire, the industry leader in press release distribution, announces the launch of SocialBoost, a new social media tool designed to revolutionize social sharing of press releases.

Key Points:

CHICAGO, Sept. 13, 2023 /PRNewswire/ -- PR Newswire, the industry leader in press release distribution, announces the launch of SocialBoost, a new social media tool designed to revolutionize social sharing of press releases.
"PR Newswire is committed to continuously delivering market-leading solutions to our clients," said Nicole Guillot, Cision COO and President of PR Newswire (PRN).
One Fortune 50 customer reported increased social sharing on their press releases by 1900% and press release visits by 30% when using SocialBoost.
Effortless Sharing Experience: Provide a user-friendly sharing experience by enabling direct sharing from press releases with pre-written post suggestions for each platform.

MoEngage Named A Leader in IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023

Retrieved on:

Wednesday, September 13, 2023

Omni, IDC, Organization, Communication, WhatsApp, Omnichannel, MoEngage, SMS, SAN, Social media, Sales

SAN FRANCISCO, Sept. 13, 2023 /PRNewswire/ -- MoEngage, the insights-led customer engagement platform, has been named a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023 Vendor Assessment (doc # US49727423, August 2023).

Key Points:

SAN FRANCISCO, Sept. 13, 2023 /PRNewswire/ -- MoEngage, the insights-led customer engagement platform, has been named a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023 Vendor Assessment (doc # US49727423, August 2023).
MoEngage's omnichannel platform enables organizations to communicate with customers via various channels such as push notifications, email, SMS, website, social media, WhatsApp, and more.
The platform empowers enterprises to build deeper customer relationships and increase engagement by providing personalized, relevant, and timely communication to each customer across all channels.
The IDC Marketscape study looks at solutions that are explicitly focused on marketing campaign management, specifically omni-channel outreach.

Vonage Introduces 'Conversations for Salesforce' for Seamless Customer Journeys across Channels, Processes and Organizations

Retrieved on:

Wednesday, September 13, 2023

Cloud, WhatsApp, Industrial and production engineering, EVP, Lead, MMS, IS, VCC, SMS, Mobile phone, Sales, Ericsson, Salesforce, Vonage

HOLMDEL, N.J., Sept. 13, 2023 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage 'Conversations for Salesforce', a configurable omnichannel messaging app powered by the Vonage Communications Platform, enabling businesses to serve customers directly from the Salesforce platform and delivering exceptional customer engagements, whilst blending bot and Vonage Contact Center (VCC) agent interactions.

Key Points:

With 30 percent of consumers claiming messaging apps are their most-used method for communicating with businesses, Vonage 'Conversations for Salesforce' will help businesses increase customer interactions, improve customer experience with personalized conversations, and optimize productivity.
With Salesforce as a single source of truth for customer data, users can participate in a conversation and access the entire customer history.
Response-handling can also be automated with chatbots or routed automatically to the right agent or organization to enable fast resolution.
With Vonage 'Conversations for Salesforce', Thunder Funding has now enabled two-way conversations and can send more than 5,000 messages per day to customers and prospects.