Instant messaging

Comm100 Expands Customer Engagement Solution Suite with Keyword Bot

Retrieved on: 
Tuesday, August 3, 2021
Software, Technology, Other Technology, Data management, Instant messaging, E-commerce, Chatbot, Natural language parsing, Technology, Omnichannel, Articles, Science and technology, Internet bot, Bot, LivePerson, Conversational user interface

Comm100 , a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced the addition of a conversational, keyword-based chatbot as a standard feature in its suite of customer engagement solutions.

Key Points: 
  • Comm100 , a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced the addition of a conversational, keyword-based chatbot as a standard feature in its suite of customer engagement solutions.
  • In June 2021, the company introduced their Task Bot solution which takes customers through a decision tree of questions and answers until the customer has either received the answer they seek or asks for additional help from an agent.
  • Expanding on that release, Comm100 today has launched Keyword Bot which allows customers to interact with the chatbot through text on live chat, social and messaging channels.
  • Businesses can set up the bot easily by entering a list of targeted keywords that the chatbot can associate with answers.

LivePerson Announces Second Quarter 2021 Financial Results

Retrieved on: 
Tuesday, August 3, 2021
Articles, Instant messaging, Academic disciplines, LivePerson, Technology, Artificial intelligence

The Company will discuss its second quarter 2021 financial results during a teleconference today, August 3, 2021.

Key Points: 
  • The Company will discuss its second quarter 2021 financial results during a teleconference today, August 3, 2021.
  • LivePerson makes life easier for people and brands everywhere through trusted conversational AI.
  • LivePerson was named toFast Company's World'sMost Innovative Companies list in 2020 for its leadership in artificial intelligence.
  • We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.

ThoughtWorld Closes Investment Round with $2M Haul

Retrieved on: 
Tuesday, August 3, 2021
Finance, Money, Economy, Instant messaging, Kik Messenger, Investor

IRVINE, Calif., Aug. 3, 2021 /PRNewswire/ -- ThoughtWorld, Inc., a market research and social media platform, announced today that it closed a $2 million angel investor round, which gives ThoughtWorld ( thoughtworld.com )a valuation of $10 million.

Key Points: 
  • IRVINE, Calif., Aug. 3, 2021 /PRNewswire/ -- ThoughtWorld, Inc., a market research and social media platform, announced today that it closed a $2 million angel investor round, which gives ThoughtWorld ( thoughtworld.com )a valuation of $10 million.
  • This round of investment will be used to continue building critical infrastructure, add an ever-changing stream of art using the company's patent-pending 3D technology, and establish an active user base.
  • ThoughtWorld began development in December 2020 and has made incredible progress in six months.
  • ThoughtWorld Founder and CEO Robert Ming created this breathtaking tool as a way to cut through the clutter found on most social media platforms.

Total Economic Impact Study Finds Kustomer's CX Platform Produces More than 400% ROI

Retrieved on: 
Tuesday, August 3, 2021
Chatbot, Instant messaging, Natural language parsing, UST, Information technology, Technology, Computing

AI-driven workflows and intelligent chatbot improved handle times by 50% and reduced customer service operating costs by 88%, freeing up agents for more valuable tasks.

Key Points: 
  • AI-driven workflows and intelligent chatbot improved handle times by 50% and reduced customer service operating costs by 88%, freeing up agents for more valuable tasks.
  • Kustomer commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying its all-in-one, AI-powered customer service CRM platform.
  • The study found a host of quantified benefits of using Kustomer, including:
    Reduced net cost of CRM tool by 40%.
  • Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen.

Hootsuite Acquires Conversational AI Leader Heyday for CA$60 Million

Retrieved on: 
Tuesday, August 3, 2021
Instant messaging, Email marketing software, Hootsuite, Chatbot, Companies of Canada, Economy of Canada, Computer-mediated communication

Vancouver, BC, Aug. 03, 2021 (GLOBE NEWSWIRE) -- Hootsuite today announced its acquisition of Heyday, a Montreal-based conversational AI platform that enables brands to deliver personalized customer experiences through 1:1 messaging conversations.

Key Points: 
  • Vancouver, BC, Aug. 03, 2021 (GLOBE NEWSWIRE) -- Hootsuite today announced its acquisition of Heyday, a Montreal-based conversational AI platform that enables brands to deliver personalized customer experiences through 1:1 messaging conversations.
  • With the acquisition of Heyday, Hootsuite will now give AI capabilities to marketing, sales and support teams globally so they can deliver exceptional experiences at scale.
  • We created Heydays conversational platform to make buying from a brand as easy as messaging a friend, said Steve Desjarlais, Co-Founder, Heyday.
  • Hootsuite Academy , the industry-leading online learning platform, empowers growth through social media certifications and has delivered over one million courses to over half a million people worldwide.

Kaleyra to Report Second Quarter 2021 Financial Results

Retrieved on: 
Thursday, July 29, 2021
Data management, Technology, Audio, Video, Telecommunications, Software, Networks, Technology, Computing, Science and technology, Instant messaging, Online chat, Social networking services, Mobile technology, Kaleyra, Chatbot, Messages, eMail, Push technology

The replay will begin approximately 2 hours after the call has ended and will continue until Monday, August 23 at 11:59 PM ET.

Key Points: 
  • The replay will begin approximately 2 hours after the call has ended and will continue until Monday, August 23 at 11:59 PM ET.
  • Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises of all sizes worldwide.
  • Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services and chatbots.
  • Kaleyras technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries.

Five9 Named a Leader in the Aragon Research Globe™ for Conversational AI

Retrieved on: 
Thursday, July 29, 2021
Internet, VoIP, Technology, Telecommunications, Software, Instant messaging, Chatbot, Natural language parsing

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been positioned as a Leader in the first Aragon Research Globe for Conversational AI.

Key Points: 
  • Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been positioned as a Leader in the first Aragon Research Globe for Conversational AI.
  • View the full release here: https://www.businesswire.com/news/home/20210729005161/en/
    The Aragon Research Globe for Conversational AI (Graphic: Aragon Research)
    Aragon Research analysts evaluated 22 conversational AI providers based on three dimensions: strategy, performance, and reach.
  • We are honored to be identified as a Leader in Aragons first Research Globe for Conversational AI, said Callan Schebella, EVP of Product Management at Five9.
  • To read a reprint of selected content from the Aragon Research Globe for Conversational AI Centers, click here .

75% of consumers say they'll spend more money with retailers they can message with this holiday season

Retrieved on: 
Thursday, July 29, 2021
Instant messaging, Marketing, LivePerson, Technology, Science and technology, E-commerce, Chatbot, Online shopping, Christmas and holiday season, Virtual assistant, Shopping

According to a new survey uncovering what retailers need to know this holiday season from LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, consumers place increased trust in and will spend more money with retailers that support digital and in-store experiences with messaging and virtual assistants.

Key Points: 
  • According to a new survey uncovering what retailers need to know this holiday season from LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, consumers place increased trust in and will spend more money with retailers that support digital and in-store experiences with messaging and virtual assistants.
  • Retailers that invest in conversational solutions will have a competitive advantage this holiday season.
  • "Between unpredictable e-commerce surges and the ongoing labor shortage, this year's holiday season will be full of challenges for retailers," said Rob LoCascio, founder and CEO of LivePerson.
  • When online shopping, consumers report they would trust a virtual assistant to help with the following common e-commerce activities:

DirectTrust Consensus Body for Trusted Instant Messaging Plus Launches Draft Standard for Comments

Retrieved on: 
Wednesday, July 28, 2021
Online chat, Social networking services, American National Standards Institute, Instant messaging, Technology, Science and technology, Computer-mediated communication

WASHINGTON, July 28, 2021 (GLOBE NEWSWIRE) -- The DirectTrust Trusted Instant Messaging Plus (TIM+) Consensus Body today announced the launch of the TIM+ draft Standard to finalize the process of becoming an ANSI-approved national Standard.

Key Points: 
  • WASHINGTON, July 28, 2021 (GLOBE NEWSWIRE) -- The DirectTrust Trusted Instant Messaging Plus (TIM+) Consensus Body today announced the launch of the TIM+ draft Standard to finalize the process of becoming an ANSI-approved national Standard.
  • DirectTrust is a non-profit healthcare industry alliance created by and for participants in the Direct community.
  • Were very excited about what the TIM+ Consensus Body has accomplished thus far, and eagerly anticipate input from stakeholders, especially those actively using instant messaging, during the Comment Period, stated Scott Stuewe, DirectTrust President and CEO.
  • The TIM+ Consensus Body will hold an Information Session about the TIM+ draft Standard on Tuesday, August 24, 2021, at 1:00pm EDT.

Kasisto Announces Series C Funding to Fuel Rapid Growth, Powering the Financial Services Industry with Cutting Edge Conversational AI Technology

Retrieved on: 
Wednesday, July 28, 2021
Chatbot, Instant messaging, Natural language parsing

NEW YORK, July 28, 2021 /PRNewswire/ -- Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, today announced the close of its $15.5 million Series C funding round. The round was co-led by new investors Naples Technology Vendors (NTV) and NCR Corporation with continued participation from Kasisto's current investors, bringing the company's total funding to date to $67 million by its industry leading group of investors.

Key Points: 
  • The financial services industry is one of the leading sectors driving the adoption of conversational AI, with a growing demand from banking customers for frictionless, intelligent, and hyper-personalized digital experiences.
  • "The intelligent digital assistant has quickly become the centerpiece of the digital servicing and engagement strategy across the financial services industry.
  • Naples Technology Ventures will contribute its expertise and deep knowledge of the financial services industry to help Kasisto meet the demands of its rapidly growing market.
  • Mike Abbaei will be joining the Kasisto board and will work closely with other board members as Kasisto accelerates its rapid growth across the financial services industry.