YK Communications Wins Calix Innovations “Giant of Customer Support” Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support
Calix, Inc. (NYSE: CALX) recognizes YK Communications as a Giant of Customer Support and a 2022 Calix Innovations Award winner.
- Calix, Inc. (NYSE: CALX) recognizes YK Communications as a Giant of Customer Support and a 2022 Calix Innovations Award winner.
- YK Communications makes the rich data analytics and actionable insights of Support Cloud available to all subscriber-facing employees, not just technical support.
- YK Communications enabled its customer support team to elevate the subscriber experience to become a Giant of Customer Support by:
Driving uptake of CommandIQ for self-service capabilities. - Calix celebrates YK Communications as the 2022 Giant of Customer Support, said Martha Galley, executive vice president of customer engagement and services at Calix.