Over 60% of Retailers See Customer Satisfaction Spikes, With Costco, H-E-B, and Publix Leading the Way, ACSI Data Show
Chewy's multichannel customer support also shines, and the site is a leader in this area amid a competitive field.
- Chewy's multichannel customer support also shines, and the site is a leader in this area amid a competitive field.
- Macy’s and Costco top general merchandise retailers, but Target has its sights fixed on the leaders
Customer satisfaction with general merchandise retailers climbs 3% to an ACSI score of 77. - Customer satisfaction with specialty retailers stays pat at an ACSI score of 79.
- This study scores six retail industries — online retailers, general merchandise retailers, specialty retailers, drugstores, supermarkets, and gas stations — as well as consumer shipping and the U.S.