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Vonage to Launch Enhanced Noise Cancellation

Retrieved on:

Tuesday, March 26, 2024

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC).

Key Points:

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC).
Through Krisp’s proprietary Voice AI technology, Vonage Enhanced Noise Cancellation is one of the only offerings on the market with noise cancellation fully embedded and available out of the box, eliminating the need for onsite developers or IT departments to manually integrate the technology.
With Vonage Enhanced Noise Cancellation, that is no longer an issue," said the Contact Center Manager for Lowell Five Savings Bank.
To date, more than 100,000 calls into VCC and a total of 350,000 minutes have been completed by Vonage customers using Vonage Enhanced Noise Cancellation.

Vonage to Launch Enhanced Noise Cancellation

Retrieved on:

Tuesday, March 26, 2024

Savings bank, City centre, Prevalence, Noise, Communication, Kniphofia, EVP, Environment, Partnership, VCC, Triage, IDC, Engineering, Vonage, Machine learning, Customer service, Human

HOLMDEL, N.J., March 26, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC). This noise and echo cancellation feature uses machine learning to eliminate disruptive background noises and voices, boosting agent productivity, reducing average handle time, and improving the overall customer experience.

Key Points:

HOLMDEL, N.J., March 26, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC).
Through Krisp's proprietary Voice AI technology, Vonage Enhanced Noise Cancellation is one of the only offerings on the market with noise cancellation fully embedded and available out of the box, eliminating the need for onsite developers or IT departments to manually integrate the technology.
Vonage customer Champion Power Equipment , a global market leader in power generation equipment, relies on Vonage Enhanced Noise Cancellation to help its agents diagnose and triage inbound callers seeking service on equipment.
To date, more than 100,000 calls into VCC and a total of 350,000 minutes have been completed by Vonage customers using Vonage Enhanced Noise Cancellation.

Zuleikha Mayat: South African author and activist who led a life of courage, compassion and integrity

Retrieved on:

Tuesday, February 6, 2024

Few Indian South African women have achieved wider public recognition than author, human rights and cultural activist Zuleikha Mayat, who passed away on 2 February 2024.

Key Points:

Few Indian South African women have achieved wider public recognition than author, human rights and cultural activist Zuleikha Mayat, who passed away on 2 February 2024.
An honorary doctorate from the University of KwaZulu-Natal was just one of many awards bestowed on her during a life that spanned almost 98 years.
I assisted her with her last book, and recently penned an e-book about her incredible life.

Early life

Her father was generous to poor people and drummed into her, she later reflected, that “others have a share in our incomes”.
For her “the Bounty of God is not just for a select few but must be shared” so that all “can benefit”.
Segregation (1910-1948), the precursor to apartheid, which legally entrenched racial classification and enforced segregation in all walks of life, meant separate schools for different “races” and the schools for whites would not enrol her.

A letter to the editor

An 18-year-old Mayat posted a letter signed “Miss Zuleikha Bismillah of Potchefstroom” to the newspaper Indian Views, which was published in Gujarati and English.
The editor was M.I.
He published the letter, in which she “argued for higher levels of education for girls” in a “style that revealed not only a principled passion concerning this matter but also her sharp wit”.
In 1954, aged 28, she invited friends to her small apartment in the coastal South African city of Durban.

A life of writing

Nanima’s Chest appeared in 1981 to promote the appreciation of traditional Indian textiles and clothing.
A Treasure Trove of Memories: A Reflection on the Experiences of the Peoples of Potchefstroom (1996) recounts growing up and life in her home town.
And at age 95 Mayat published The Odyssey of Crossing Oceans, an enthralling and expansive narrative by a consummate storyteller, which embodied some of her philosophy of life.

Justice and peace for all

Post-1994, when democratic elections were held for the first time in South Africa, Mayat continued her fight for equity and social justice.
She spoke out and marched against local and global injustices.

Saleem Badat receives funding from the National Institute for Humanities and Social Sciences.

Phound Integrates Krisp AI-Powered Noise Cancellation into Secure Communications Platform

Retrieved on:

Thursday, January 18, 2024

Privacy, Partnership, Fraud, Kniphofia, Human, Directory, EVP, Human voice

Long Beach, CA, Jan. 18, 2024 (GLOBE NEWSWIRE) -- Phound , a user-controlled, verified contact directory and platform powering safer multimedia communications, and Krisp , the pioneer of AI-powered Voice Productivity software, announced today a new partnership that brings Krisp's innovative on device noise canceling Voice AI technology to Phound’s secure and private connectivity application.

Key Points:

Long Beach, CA, Jan. 18, 2024 (GLOBE NEWSWIRE) -- Phound , a user-controlled, verified contact directory and platform powering safer multimedia communications, and Krisp , the pioneer of AI-powered Voice Productivity software, announced today a new partnership that brings Krisp's innovative on device noise canceling Voice AI technology to Phound’s secure and private connectivity application.
With this product integration, Phound users can now leverage secure Voice AI technology to filter and eliminate background noise and sound when communicating through Phound, furthering the company’s commitment to providing a protected experience.
“Phound was created to provide a confidential communications experience removing any concern of being tracked, listened to or exploited as the product,” said Dave Erickson, Co-Founder & CEO of Phound.
“By combining the capabilities of Phound’s communications service with Krisp’s AI-powered noise cancellation, we are redefining what privacy can look like and unlocking new possibilities for meaningful and trusted connections.”
Phound is a complete communications platform with voice, video, messaging, meetings and auto attendant available on all devices.

PolyPeptide signs scientific collaboration agreement

Retrieved on:

Tuesday, November 7, 2023

Peptide, UKZN, Research, Kniphofia, Lead, University, Fine chemical

Strasbourg, 31 October 2023 – PolyPeptide today announced the signing of a collaboration agreement with the Peptide Sciences Laboratory of the University of KwaZulu-Natal (UKZN) in Durban, South Africa.

Key Points:

Strasbourg, 31 October 2023 – PolyPeptide today announced the signing of a collaboration agreement with the Peptide Sciences Laboratory of the University of KwaZulu-Natal (UKZN) in Durban, South Africa.
PolyPeptide has now signed a collaboration agreement with the University of KwaZulu-Natal (UKZN) in Durban, South Africa, where Fernando Albericio and Beatriz G. de la Torre work as research professors with the Peptide Sciences Laboratory.
The purpose of the agreement is to ensure their scientific and academic support for one of PolyPeptide’s innovation projects in solid-phase synthesis.
At PolyPeptide it is our firm ambition that our customers get their products not only faster but also greener.»

London-based International Arbitration Partner Maurice Kenton Joins Hunton Andrews Kurth in Continued Expansion of Firm’s Global Disputes Practice

Retrieved on:

Thursday, October 5, 2023

Maurice Kenton, a prominent international arbitration and disputes lawyer with significant experience representing clients in the mining, oil and gas, power, telecommunications, infrastructure and insurance sectors, has joined Hunton Andrews Kurth LLP as a partner in London.

Key Points:

Maurice Kenton, a prominent international arbitration and disputes lawyer with significant experience representing clients in the mining, oil and gas, power, telecommunications, infrastructure and insurance sectors, has joined Hunton Andrews Kurth LLP as a partner in London.
Arriving with Kenton is disputes Counsel Edward Hamilton, whose practice includes international commercial and investor-State disputes.
“We are pleased to welcome them to the firm.”
Kenton, who will lead the firm’s international arbitration practice, is the latest addition to Hunton Andrews Kurth’s London-based team.
The firm recently announced the arrivals of his longtime colleagues, international arbitration Partner David Hesse and corporate Partner Phillip Mace.

Daily Expands Partner Program and Integrations as Live Video Experiences Gain Momentum

Retrieved on:

Thursday, May 18, 2023

Daily has forged critical product partnerships in the last year to elevate the core video call experience and simplify the developer journey.

Key Points:

Daily has forged critical product partnerships in the last year to elevate the core video call experience and simplify the developer journey.
Another Daily Integrations Partner, CometChat , powers in-app messaging and chat for customers worldwide via its suite SDKs, UI Kits, and a no-code widget.
Daily partner Cal.com , a leading open-source alternative to Calendly, has leveraged Daily to power Cal Video and support the building of integrated scheduling and meeting experiences.
Leading development agencies partner with Daily to help customers build superior live experiences and get to market fast.

ibex Partners With Krisp to Deliver a Better Customer and Agent Experience

Retrieved on:

Thursday, March 9, 2023

Ibex, Part, BPO, AI, Human, SVP, Customer experience, AHT, Human voice, Agent, CSAT, CX, Noise, Communication, Sales, Mobile phone, Kniphofia

WASHINGTON, March 09, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience.

Key Points:

WASHINGTON, March 09, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience.
“AI technology is changing the CX industry and empowering a better agent and customer experience,” said Jim Ferrato, Chief Information Officer at ibex.
“We are delighted to partner with ibex and deploy Krisp as part of their Wave X platform,” said Davit Baghdasaryan, Co-founder and CEO of Krisp.
With Krisp, ibex will again raise the bar on creating amazing customer experiences for the world’s top brands.”
On March 16, ibex and Krisp will team up for Part 1 of ibex’s Wave X Technology Webinar Series: "Evolving The Agent and Customer Experience With The Power of AI".

Above The Fray Appoints New Chief Ecommerce Evangelist

Retrieved on:

Monday, February 13, 2023

University, Marsha, Adobe, Kniphofia, Dâm-Funk, Online shopping, Management, Fray

PORTLAND, Ore., Feb. 13, 2023 /PRNewswire/ -- Above The Fray, a global end-to-end ecommerce agency, announced today the appointment of Marsha Naidoo to the position of Chief Ecommerce Evangelist. With over 20 years of experience in the operations and communications roles, Naidoo is a proven senior level executive in the ecommerce industry. She is a well-known speaker and host of Meet Magento NYC, an annual conference that unites merchants, customers, technology partners and others in the Adobe Commerce community. Produced and programmed by Above The Fray, Meet Magento NYC 2023 will continue the tradition of prior Meet Magento events while leveraging their expertise to expand the conference and offerings this year.

Key Points:

PORTLAND, Ore., Feb. 13, 2023 /PRNewswire/ -- Above The Fray, a global end-to-end ecommerce agency, announced today the appointment of Marsha Naidoo to the position of Chief Ecommerce Evangelist.
With over 20 years of experience in the operations and communications roles, Naidoo is a proven senior level executive in the ecommerce industry.
"I've long admired Above The Fray for their work and their vision in the ecommerce space," said Marsha Naidoo.
"I've long admired Above The Fray for their work and their vision in the ecommerce space.

ARCOS taps CFO Fuller to be customer advocate, promotes finance chief to president

Retrieved on:

Tuesday, September 27, 2022

Glass, Safety, Efficiency, Kniphofia, ARCOS LLC, Organization, ARCOS, Fuller, Technology, Solution, KPMG, University, Software as a service, Management, D.C, COLUMBUS

COLUMBUS, Ohio, Sept. 27, 2022 /PRNewswire-PRWeb/ -- ARCOS® LLC has promoted Chief Financial Officer Ross D.S. Fuller to the newly created role of president and to serve as the company's lead customer advocate championing the needs of its critical infrastructure customers. Fuller will marshal the firm's resources to show how its mobile workforce management technology is transforming field work by helping customers like utilities and airlines complete work faster and safely with enhanced visibility across an organization.

Key Points:

COLUMBUS, Ohio, Sept. 27, 2022 /PRNewswire-PRWeb/ -- ARCOS LLC has promoted Chief Financial Officer Ross D.S.
Fuller to the newly created role of president and to serve as the company's lead customer advocate championing the needs of its critical infrastructure customers.
ARCOS ensures the right resources are directed to the right place, to do the right work, at the right time.
The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations.