Customs Frontline

Over 7,300 industry talents at HKTDC FILMART and EntertainmentPulse

Retrieved on: 
Thursday, March 16, 2023

FILMART and EntertainmentPulse brought together over 7,300 industry talents from 41 countries and regions.

Key Points: 
  • FILMART and EntertainmentPulse brought together over 7,300 industry talents from 41 countries and regions.
  • Industry leaders participated in EntertainmentPulse conference series to talk about the latest entertainment industry trends.
  • EntertainmentPulse, the concurrent conference series of FILMART, featured a dedicated session on Web3 in the entertainment industry.
  • Users can revisit all the exciting content from EntertainmentPulse and utilise the direct messaging function offered through the FILMART online platform.

New Qualtrics and Merkle Integration Empowers the Delivery of More Personal Cross-Channel Experiences

Retrieved on: 
Thursday, March 9, 2023

QUALTRICS X4 – Qualtrics, the leader and creator of the experience management category, and Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announced a new integration today from the Qualtrics XM Summit.

Key Points: 
  • QUALTRICS X4 – Qualtrics, the leader and creator of the experience management category, and Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announced a new integration today from the Qualtrics XM Summit.
  • "Our partnership will break down data silos across channels and provide the insights that brands need to deliver elevated experiences."
  • That is an inspiring combination.”
    This integration is available as a private preview for select customers in the US.
  • For more information about the partnership between Qualtrics and Merkle, click here .

Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers

Retrieved on: 
Thursday, March 9, 2023

QUALTRICS X4 – Qualtrics and Five9 today announced a partnership to integrate Five9’s industry-leading cloud contact center solutions with Qualtrics Frontline Care™.

Key Points: 
  • QUALTRICS X4 – Qualtrics and Five9 today announced a partnership to integrate Five9’s industry-leading cloud contact center solutions with Qualtrics Frontline Care™.
  • The combined capabilities will help contact center managers improve the agent experience and deliver more personalized customer experiences that increase brand loyalty.
  • More than one-third (38%) of contact center agents don’t feel they’re set up for success and only 54% of agents believe their leadership invests in their team, according to Qualtrics research .
  • By combining Qualtrics' cutting-edge natural language understanding and dynamic survey capabilities with our cloud contact center management capabilities leveraging Five9 Event Subscription Services, contact centers can leverage the data from the surveys to improve the customer experience,” said Scott Black, RVP Business Development at Five9.