Verizon invests in customer experience; names first-ever Chief Experience Officer
Under Verizon Consumer CEO Sowmyanarayan Sampath, Brian Higgins has been appointed as the company’s first-ever Chief Customer Experience Officer for the consumer group.
- Under Verizon Consumer CEO Sowmyanarayan Sampath, Brian Higgins has been appointed as the company’s first-ever Chief Customer Experience Officer for the consumer group.
- The Customer Experience Organization will invest heavily in transforming the way customers do business with Verizon, and how our employees serve them.
- “It begins and ends with the customer experience, which we are dedicated to improving, and the new Customer Experience organization is laser focused on just that.
- She comes to Verizon from Walmart, where she led Omni Customer Experience Product Management for the Walmart US Mobile App and Walmart.com.