Storm Center

KUBRA to Elevate NorthStar’s Billing, Payment, and Customer Communications Experience Through Strategic Solution Implementation

Retrieved on: 
Thursday, February 15, 2024

KUBRA’s suite of cutting-edge customer experience management solutions is now complemented by NorthStar’s end-to-end (CIS) solutions, fostering a strategic partnership.

Key Points: 
  • KUBRA’s suite of cutting-edge customer experience management solutions is now complemented by NorthStar’s end-to-end (CIS) solutions, fostering a strategic partnership.
  • This collaboration enables NorthStar to further enhance its utility customer experience with the seamless integration of six innovative tools: KUBRA iMail™, KUBRA EZ-PAY®, KUBRA MyHQ™, KUBRA Notifi®, Storm Center™, and IncidentWatch™.
  • The result is NorthStar can elevate its customer experience by delivering streamlined billing, payment, and customer communications solutions for a more convenient, intuitive user experience.
  • Together, we’ll be able to further elevate the customer experience and meet evolving preferences,” said Jerry Rahon, Vice President of Sales and Marketing at NorthStar.

Duke Energy prepares for severe weather expected in Florida; encourages customers to plan ahead

Retrieved on: 
Monday, January 8, 2024

"Forecasts show the potential for strong, gusty winds and severe storms throughout many parts of Duke Energy Florida's service territory," said Todd Fountain, Duke Energy Florida storm director.

Key Points: 
  • "Forecasts show the potential for strong, gusty winds and severe storms throughout many parts of Duke Energy Florida's service territory," said Todd Fountain, Duke Energy Florida storm director.
  • Below are some tips to help customers be ready:
    Have a plan in place for what you will do if you lose power.
  • Use the Duke Energy mobile app – Download the Duke Energy App from a smartphone via Apple Store or Google Play.
  • Duke Energy Florida, a subsidiary of Duke Energy, owns 10,500 megawatts of energy capacity, supplying electricity to 1.9 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.

Duke Energy ready for Ian's impacts; widespread, multiday outages expected across both states

Retrieved on: 
Friday, September 30, 2022

CHARLOTTE, N.C., Sept. 30, 2022 /PRNewswire/ -- With Hurricane Ian's imminent landfall expected along South Carolina's coast, Duke Energy is prepared and urges customers to ready themselves, as well.

Key Points: 
  • CHARLOTTE, N.C., Sept. 30, 2022 /PRNewswire/ -- With Hurricane Ian's imminent landfall expected along South Carolina's coast, Duke Energy is prepared and urges customers to ready themselves, as well.
  • Duke Energy has nearly 10,000 crew members ready to respond; more than 6,100 of those are line technicians.
  • When outages occur, Duke Energy is committed to restoring power as safely and quickly as possible, while keeping customers informed throughout the process.
  • Once the storm passes and conditions are safe, Duke Energy will begin assessing damage and restoring outages.