More than 2,000 Customer Service Teams Now Run on PagerDuty
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Monday, September 19, 2022
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Less than two years after its introduction, PagerDutys Customer Service Operations (CSOps) solution is PagerDutys fastest growing product line, being used by more than 2,000 customer service teams globally.
Key Points:
- Less than two years after its introduction, PagerDutys Customer Service Operations (CSOps) solution is PagerDutys fastest growing product line, being used by more than 2,000 customer service teams globally.
- The PagerDuty CSOps solution breaks down the walls between service agents and development teams, improving time to resolution and powering better customer experience.
- The PagerDuty Application for Service Cloud provides an integrated and native experience for customer service teams using Salesforce.
- It integrates PagerDutys real-time customer service operations solution with Salesforce Service Cloud and builds on PagerDutys existing integration with Slack, including Slack-first intelligent swarming for Customer Service teams.