PREMIUM AUDIO COMPANY

VOXX International Corporation Launches New E-Commerce Platform to Support Anticipated Growth and Drive Customer Satisfaction

Retrieved on: 
Monday, September 19, 2022
Pioneer, Electronics, COVID-19, Sale, LLC, Jamo, Company, Integra, Form 10-K, Schneider Electric, Risk, Klipsch Audio Technologies, TEAC, CEO, Data collection, Solution, Amazon Pay, NASDAQ, VOXX, Amazon, Annual report, Online shopping, Onkyo, Elite

While customer satisfaction is high, the Company saw ways to transition to a newer, more consumer-friendly platform that would improve visibility, data aggregation, and various operational support functions.

Key Points: 
  • While customer satisfaction is high, the Company saw ways to transition to a newer, more consumer-friendly platform that would improve visibility, data aggregation, and various operational support functions.
  • This new platform is capable of supporting all e-Commerce initiatives throughout the Company's global footprint.
  • Premium audio brands covered as part of this initial roll-out include Klipsch, Jamo, Onkyo, Pioneer, Elite, Magnat, Heco and TEAC.
  • Premium Audio Company has integrated new tools and features into its platform that will be leveraged by customer service representatives when answering support calls or through live chat.