The Barber of Seville (play)

Brazilian Firms Put Customer Experience Front and Center

Retrieved on: 
Wednesday, October 11, 2023
Technology, Consulting, Public Relations, Investor Relations, Marketing, Communications, Professional Services, Software, Internet, Data Analytics, Concentrix, Research report, Social media, ISG, COVID, AI, Atento, Rising Star, Workforce, Growth, The Barber of Seville (play), Intelligence, CX, Digital Solutions, AEC, Research, Quality of life, Retail, Sales, Mac transition to Apple silicon

At the same time, they expect their personal information will be kept safe and that their interactions will remain confidential, ISG says.

Key Points: 
  • At the same time, they expect their personal information will be kept safe and that their interactions will remain confidential, ISG says.
  • “Now that growth has resumed, Brazilian companies are recognizing the need to strengthen their customer service,” said Wayne Butterfield, partner, ISG Digital Solutions.
  • According to the ISG report, the market understands that better customer experience is intrinsically linked to a positive employee experience.
  • To overcome the challenges of flexible working, Brazilian and global suppliers are investing in developing or acquiring platforms for centralizing workforce management.

Global Customer Experience Outsourcing Services in Latin America 2022: Innovation that Fuels New Deal Flow and Growth Pipelines

Retrieved on: 
Monday, February 27, 2023
Index, Customer experience, The Barber of Seville (play), TTEC, Flex, Organization, Webhelp, NEO, Concentrix, Telus International, Attention, CX, Frost, Retail, Comdata

DUBLIN, Feb. 27, 2023 /PRNewswire/ -- The "Global Customer Experience Outsourcing Services in Latin America, 2022" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Feb. 27, 2023 /PRNewswire/ -- The "Global Customer Experience Outsourcing Services in Latin America, 2022" report has been added to ResearchAndMarkets.com's offering.
  • The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years.
  • Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations.
  • This shift brings greater attention and investment opportunities to the CX outsourcing services market.

Service Partners Fuel Brazil’s Contact Center Transformation

Retrieved on: 
Monday, October 24, 2022
Networks, Other Communications, Consulting, Artificial Intelligence, Data Management, Communications, Professional Services, Technology, Growth, ISG, Research report, Organization, Atento, Concentrix, Rising Star, Research, Social media, Leadership, Technology, Automation, Solution, Goal, Industry, AI, NEO, Ecosystem, Speech, AEC, COVID-19, Retail, Tutoring, Online shopping, The Barber of Seville (play), Bible Society of Singapore, Malaysia and Brunei

The 2022 ISG Provider Lens Contact Center Customer Experience Services report for Brazil finds that customer experience is becoming a central focus of organizations in Brazil, as in other parts of the world.

Key Points: 
  • The 2022 ISG Provider Lens Contact Center Customer Experience Services report for Brazil finds that customer experience is becoming a central focus of organizations in Brazil, as in other parts of the world.
  • While Brazils contact center industry is in line with worldwide trends and most global technology providers are well established, there is also a growing ecosystem of local providers, and most companies prefer solutions that combine global platforms and local development, ISG says.
  • One of the major challenges for contact centers in Brazil, as in other countries, is attracting and retaining skilled employees, the report says.
  • Contact center modernization and automation are growing in Brazil, along with the rest of the world, Aase said.

Huawei Hosts the 9th Global Rail Summit in Berlin

Retrieved on: 
Saturday, September 24, 2022
InnoTrans, IEEE 802.11ax-2021, Digitalization, Huawei, COO, Industry, ICT, CEO, CTO, Solution, Information and communications technology, Ecosystem, Transport, Mobile phone, The Barber of Seville (play)

BERLIN, Sept. 24, 2022 /PRNewswire/ --In parallel with InnoTrans 2022, Huawei held the 9th Huawei Global Rail Summit, themed "Driving Digitalization in Future Rail, Create New Value Together".

Key Points: 
  • BERLIN, Sept. 24, 2022 /PRNewswire/ --In parallel with InnoTrans 2022, Huawei held the 9th Huawei Global Rail Summit, themed "Driving Digitalization in Future Rail, Create New Value Together".
  • The summit brought together global industry leaders, ecosystem partners, and technical experts to discuss the future of the rail industry.
  • Mr. Wang Guoyu, COO of Huawei Aviation & Rail BU, and other guests attended the launch.
  • In addition, Steven Xiong, CTO for the rail industry of Huawei Aviation & Rail BU, delivered a keynote speech titled "Driving Digitalization in Future Rail, Create New Value Together" and shared industry digitalization cases.

Global Speech Analytics Market Growth Trends 2021-2027: 19% Compound Annual Growth Forecast During 2021 and 2027 - ResearchAndMarkets.com

Retrieved on: 
Friday, September 17, 2021
Professional Services, Data Management, Technology, Other Professional Services, Software, Internet, Health, NICE Ltd., Government, Travel, AI, Microsoft, CAGR, Adoption, ML, Workload, Chief executive officer, NICE, Behavior, The Barber of Seville (play), Solution, Growth, COVID-19, Society, BFSI, Geography, Retail, Online shopping

The global speech analytics market is predicted to grow significantly at a CAGR of 19.0% during the forecast period.

Key Points: 
  • The global speech analytics market is predicted to grow significantly at a CAGR of 19.0% during the forecast period.
  • The global speech analytics market has seen strong growth during the COVID-19 pandemic.
  • The global speech analytics market can be segmented based on the deployment type, solution, and end-users.
  • The key players of the global speech analytics market include Calabrio Inc., Calabridge Inc., Avaya Inc., AlmavivA S.p.A., IBM Corp., Microsoft Corp., NICE Ltd., ThoughtSpot Inc., among others.