PYPESTREAM


Associated tags: CEC, Financial services, Travel, Wireless, ADT, Chase, Shell, Royal Caribbean, HBO Max, E-commerce, Sling TV, Pypestream, Software, Customer service, Video game console, Architecture, CTO, OIF, AWS, OpenStack, Infrastructure as a service, DevOps, Cloud, Machine learning, Other Entertainment, Automation, NYSE, AI, Restaurant, Airport

Locations: NEW YORK

Loop Media Announces Strategic Partnership with Pypestream

Retrieved on: 
Thursday, June 8, 2023

Loop Media, Inc. ("Loop Media") (NYSE American: LPTV), the free streaming television media company for business which provides over 2 billion video views every month via restaurants, retail businesses, office buildings, doctors’ offices, airports, bars and college campuses, and Pypestream, the leading self-service automation platform with an all-in-one cloud messaging and conversational AI, announced today a strategic partnership that brings AI to Loop Media’s curated entertainment business venue experience.

Key Points: 
  • Loop Media, Inc. ("Loop Media") (NYSE American: LPTV), the free streaming television media company for business which provides over 2 billion video views every month via restaurants, retail businesses, office buildings, doctors’ offices, airports, bars and college campuses, and Pypestream, the leading self-service automation platform with an all-in-one cloud messaging and conversational AI, announced today a strategic partnership that brings AI to Loop Media’s curated entertainment business venue experience.
  • Loop Media now provides businesses with AI generated information to make sure the right content is playing at the right time for the right audience in each location.
  • “Helping our venue partners achieve a better customer experience is at the heart of Loop Media’s mission,” said Liam McCallum, Chief Product & Technical Officer of Loop Media.
  • “In collaboration with Loop Media, Pypestream is able to empower every type of business venue – bars, restaurants, retail, doctors’ offices, college campuses, etc.

AI Chat Platform SaaS Provider Achieves 50% Savings on IaaS Costs by Moving DevOps Workloads to OpenMetal

Retrieved on: 
Friday, September 23, 2022

Within the first six months of moving their DevOps workload from AWS to OpenMetal, Pypestream recognized cost savings of over 50%, which they have since used to reinvest in new staffing, resources, and initiatives.

Key Points: 
  • Within the first six months of moving their DevOps workload from AWS to OpenMetal, Pypestream recognized cost savings of over 50%, which they have since used to reinvest in new staffing, resources, and initiatives.
  • Like many software-development companies, Pypestream is using AWS as their primary cloud platform.
  • Pypestream knew that they needed to diversify their cloud infrastructure providers both to get better control over costs and to accommodate customer concerns.
  • OpenMetal was able to provide an almost out-of-the box OpenStack Private Cloud solution for Pypestream's Kubernetes based DevOps workloads, which immediately improved performance and cut down costs.

Pypestream ‘Customer Engagement Center’ on AWS Automates All Customer Interactions, Reduces Significant Volume to Call Centers and Escalates to Amazon Connect, Among Others

Retrieved on: 
Thursday, March 4, 2021

Pypestream is at the forefront of this race, and today the company is launching its new Customer Engagement Center (CEC), built on Amazon Web Services (AWS).

Key Points: 
  • Pypestream is at the forefront of this race, and today the company is launching its new Customer Engagement Center (CEC), built on Amazon Web Services (AWS).
  • View the full release here: https://www.businesswire.com/news/home/20210304005294/en/
    The Pypestream Customer Experience Center automates customer engagement with conversational AI.
  • The CEC automates all customer interactions -- proactive and reactive -- and seamlessly escalates to services like Amazon Connect, an easy to use omnichannel cloud contact center from AWS.
  • Gillette has created a strong direct-to-consumer channel through GIL, a fully transactional digital assistant built on the Pypestream Customer Engagement Center.

Pypestream Appoints Bart Swanson and Amitabh Sharma to Board

Retrieved on: 
Thursday, March 4, 2021

Pypestream, a company that automates customer engagement with conversational artificial intelligence (AI), has appointed two new board members: Bart Swanson and Amitabh Sharma.

Key Points: 
  • Pypestream, a company that automates customer engagement with conversational artificial intelligence (AI), has appointed two new board members: Bart Swanson and Amitabh Sharma.
  • The industry is at an inflection point as digital transforms and replaces traditional call centers, and Pypestream is at the forefront of this shift, said Swanson.
  • Swanson previously served on the boards of DeepMind, Summly and Onavo, acquired by Google, Yahoo and Facebook, respectively.
  • Pypestream is continually innovating customer engagement in several key industries, including Streaming and Wireless, Insurance, Healthcare, Travel, eCommerce, and Financial Services.

Pypestream Announces Integration With Conviva, Providing OTT Brands With AI-Powered, Proactive Customer Experience

Retrieved on: 
Wednesday, September 9, 2020

Our integration with Conviva allows us to deliver true AI-driven customer experiences that help a business's bottom line while exceeding customer expectations, said Richard Smullen , CEO at Pypestream.

Key Points: 
  • Our integration with Conviva allows us to deliver true AI-driven customer experiences that help a business's bottom line while exceeding customer expectations, said Richard Smullen , CEO at Pypestream.
  • Proactive initiatives are the future of user experience and, now, OTT brands can take another step towards fully automating all steps of their customer support workflow.
  • According to customer experience industry data, 68% of consumers say proactive customer service increases brand perception and affinity.
  • With Pypestreams proactive, OTT customer experience integration, Conviva triggers Pypestream to send a notification to the user experiencing viewability issues, eliminating call center outreach and reactive customer service initiatives.

Pypestream Introduces Conversational Ads, Delivering Engaging and Personalized Experiences

Retrieved on: 
Tuesday, July 28, 2020

Pypestream , the leading conversational AI platform with all-in-one cloud messaging, announces Conversational Ads , an immersive brand experience driven by in-ad engagements.

Key Points: 
  • Pypestream , the leading conversational AI platform with all-in-one cloud messaging, announces Conversational Ads , an immersive brand experience driven by in-ad engagements.
  • Pypestreams patents on ad unit technology provided a foundation for this breakthrough in serving display ads as conversational experiences.
  • Pypestream Conversational Ads solve the engagement challenge by delivering personalized ad content based on customer data and interactions.
  • To learn more about Pypestreams Conversational Ads, combining digital ad experiences with conversational AI, visit Pypestream.com .

Lavalier Personal Jewelry Insurance Partners with Pypestream to Simplify the Consumer Experience

Retrieved on: 
Wednesday, November 6, 2019

Lavalier Personal Jewelry Insurance announces the launch of two-way messaging to quickly guide consumers through the insurance process.

Key Points: 
  • Lavalier Personal Jewelry Insurance announces the launch of two-way messaging to quickly guide consumers through the insurance process.
  • "Lavalier partnered with Pypestream to incorporate artificial intelligence AI in our consumer application process for personal jewelry insurance," explained Joseph Dowd, president of Berkley Asset Protection, Lavalier's parent company.
  • Lavalier Personal Jewelry Insurance, a program of Berkley Asset Protection, provides worldwide, comprehensive coverage including loss, theft, and damage so jewelry consumers get back to enjoying life, not worrying about the "what ifs."
  • The company also offers Lavalier Personal Jewelry Insurance and coverage for individuals' collections.