ISG PROVIDER LENS™ RESEARCH

AI, Automation Boost Interest in Procurement Platforms

Retrieved on: 
Monday, April 4, 2022

The 2022 ISG Provider Lens Procurement Software Platforms and Solutions Global Report finds that for enterprises around the world, implementing advanced software platforms remains a popular first step toward making procurement more efficient and sustainable.

Key Points: 
  • The 2022 ISG Provider Lens Procurement Software Platforms and Solutions Global Report finds that for enterprises around the world, implementing advanced software platforms remains a popular first step toward making procurement more efficient and sustainable.
  • For most procurement organizations in most markets, adopting a modern software platform is the first step toward eventual digital business transformation.
  • For midmarket firms, which face especially urgent challenges, new software platforms often play a larger role in the overall reinvention of procurement, ISG says.
  • The 2022 ISG Provider Lens Procurement Software Platforms and Solutions Global Report evaluates the capabilities of 29 providers across two quadrants: Software Platforms and Solutions for Large Accounts, and Software Platforms and Solutions for the Midmarket.

Disruptions Force Enterprises to Rethink Procurement

Retrieved on: 
Friday, April 1, 2022

Enterprises worldwide are rethinking their approach to procurement as pandemic-related disruptions force them to consider immediate improvement measures, a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, finds.

Key Points: 
  • Enterprises worldwide are rethinking their approach to procurement as pandemic-related disruptions force them to consider immediate improvement measures, a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, finds.
  • For many large organizations, BPO potentially is the first major step toward procurement transformation, said Shahid Batty, director, Business Operations, at ISG.
  • Many smaller firms, which have borne the brunt of supply chain disruptions, still lack any centralized controls or management for procurement.
  • The report advises enterprises to look for at least four outcomes from a BPO engagement: higher efficiency, lower costs, identification and repair of current procurement problems, and prevention of future problems.

Salesforce Users Tap AI, Analytics for Omnichannel Results

Retrieved on: 
Thursday, March 31, 2022

The 2022 ISG Provider Lens Salesforce Ecosystem Partners report for the U.S. finds solutions that include Salesforces Tableau analytics and Einstein AI platforms allow organizations to handle increasing interactions across multiple channels.

Key Points: 
  • The 2022 ISG Provider Lens Salesforce Ecosystem Partners report for the U.S. finds solutions that include Salesforces Tableau analytics and Einstein AI platforms allow organizations to handle increasing interactions across multiple channels.
  • This years report introduces a new quadrant, Implementation Services for Analytics Solutions on Salesforce, that examines the relatively new and growing market for analytics implementations by Salesforce service providers.
  • Enabling omnichannel experiences with AI and analytics is just one of the new ways these solutions have come into play.
  • Enterprises are focused on staying flexible, adopting automation to handle growing transaction volumes and using analytics and AI to deliver more personalized experiences.

Enterprise Service Management Shatters Corporate Silos

Retrieved on: 
Monday, March 28, 2022

The 2022 ISG Provider Lens Enterprise Service Management Services & Solutions report for the U.S. finds enterprises are adopting long-term strategies to manage all operations using similar processes and eliminate redundant ESM solutions for separate silos.

Key Points: 
  • The 2022 ISG Provider Lens Enterprise Service Management Services & Solutions report for the U.S. finds enterprises are adopting long-term strategies to manage all operations using similar processes and eliminate redundant ESM solutions for separate silos.
  • To be sustainable and focused on business goals, companies need a standardized, resilient enterprise service mesh.
  • For more insights into how ESM is being transformed by new technologies and business models, read this ISG blog post, Demystifying Enterprise Service Management Beyond IT .
  • The 2022 ISG Provider Lens Enterprise Service Management Services & Solutions report for the U.S. is available to subscribers or for one-time purchase on this webpage .

Insurers in Australia Turn to BPO Providers to Improve Customer Experience

Retrieved on: 
Monday, March 21, 2022

The 2021 ISG Provider Lens Insurance BPO Services Report for Australia finds carriers in the country looking to improve customer experience, reduce costs and better leverage data for competitive advantage.

Key Points: 
  • The 2021 ISG Provider Lens Insurance BPO Services Report for Australia finds carriers in the country looking to improve customer experience, reduce costs and better leverage data for competitive advantage.
  • The COVID-19 pandemic, specifically, has prompted carriers to empower agents with tools and technologies to support the best possible customer experience.
  • In addition, BPO providers are enabling insurers to grow by helping them launch products faster, the report says.
  • Finally, BPO providers can help insurers improve their operational efficiency through services such as policy administration outsourcing, the report says.

U.S. Insurance Carriers Turn to Technology Platform Providers to Weather the Pandemic

Retrieved on: 
Friday, March 18, 2022

The 2021 ISG Provider Lens Insurance Platform Solutions Report for the U.S. finds the pandemic served as a catalyst for digital transformation efforts in the insurance industry.

Key Points: 
  • The 2021 ISG Provider Lens Insurance Platform Solutions Report for the U.S. finds the pandemic served as a catalyst for digital transformation efforts in the insurance industry.
  • Many insurance carriers that had been lagging behind in technology adoption are now adopting and deploying technologies that will help them remain agile, said Paul Schreiner, ISG partner for the insurance industry.
  • Modern insurance platforms are helping carriers operate more efficiently, lower costs, comply with ever-changing regulations, and accelerate the development of new products for continued growth.
  • Insurance platform providers are enabling carriers to harness the power of their data to create new insights and gain efficiency, the report says.

ISG to Publish Study on Power & Utilities Industry

Retrieved on: 
Friday, March 11, 2022

The study results will be published in a comprehensive ISG Provider Lens report, called Power & Utilities Industry Services and Solutions 2022, scheduled to be released in June.

Key Points: 
  • The study results will be published in a comprehensive ISG Provider Lens report, called Power & Utilities Industry Services and Solutions 2022, scheduled to be released in June.
  • Service and solution providers with deep industry expertise and proven digital innovation capabilities are a driving force for more sustainable, resilient utilities.
  • ISG has distributed surveys to more than 75 power and utilities service and solution providers.
  • Companies not listed as power and utilities service and solution providers can contact ISG and ask to be included in the study.

ISG to Publish Report on SAP Ecosystem Providers Supporting Cloud Migrations, S/4HANA Transitions

Retrieved on: 
Monday, February 28, 2022

The study results will be published in a comprehensive ISG Provider Lens report series, called SAP Ecosystem - 2022, scheduled to be released in August.

Key Points: 
  • The study results will be published in a comprehensive ISG Provider Lens report series, called SAP Ecosystem - 2022, scheduled to be released in August.
  • The SAP ecosystem is vast and growing, with more than 22,000 companies supporting enterprises that employ SAPs popular ERP platforms.
  • ISG has distributed surveys to more than 60 SAP ecosystem providers.
  • Managed Platform and Cloud Services for SAP ERP, assessing service providers that provision, manage and operate SAP in the cloud for enterprise clients.

ISG to Publish Study on the Google Cloud Ecosystem

Retrieved on: 
Thursday, February 24, 2022

The study results will be published in a comprehensive ISG Provider Lens report series, called Google Cloud Partner Ecosystem, scheduled to be released in July.

Key Points: 
  • The study results will be published in a comprehensive ISG Provider Lens report series, called Google Cloud Partner Ecosystem, scheduled to be released in July.
  • The new reports cover service providers that help enterprises get the most out of their Google Cloud technologies, said Jan Erik Aase, partner and global leader, ISG Provider Lens Research.
  • ISG has distributed surveys to more than 90 providers of Google Cloud-related products and services.
  • Companies not listed as Google ecosystem providers can contact ISG and ask to be included in the study.

 ISG to Publish Study on Providers of IoT-Related Services

Retrieved on: 
Wednesday, February 23, 2022

Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, has launched a research study examining providers of services related to the ever-expanding Internet of Things market.

Key Points: 
  • Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, has launched a research study examining providers of services related to the ever-expanding Internet of Things market.
  • The study results will be published in a comprehensive ISG Provider Lens report series, called Internet of Things Services and Solutions, scheduled to be released in June.
  • ISG has distributed surveys to more than 120 IoT technology and service providers.
  • Companies not listed as IoT technology providers can contact ISG and ask to be included in the study.