Red Clay | Jotup

Pasadena Water and Power and Red Clay Improve Productivity and Customer Satisfaction with Oracle Field Service

Retrieved on:

Wednesday, August 31, 2022

Cloud, Machine learning, Partnership, AI, CEO, PWP, Oracle Cloud, Solution, CX, City, Oracle, Red Clay, IOT, Intelligence, OFS, Gold, Water, San Gabriel Valley, Electricity, CRM, Software, Risk management, Metre

ATLANTA, Aug. 31, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a Gold Level Member of the Oracle Partner Network, and a top tier Oracle solutions implementer, today announces Pasadena Water and Power's successful go-live of Oracle Field Service (OFS) as part of their Oracle Utilities Customer to Meter (C2M) system hosted on Oracle Cloud Infrastructure. Oracle Field Service is a modern, fully featured, customer-centric field services solution that provides total visibility for the business, field, and customer.

Key Points:

Oracle Field Service is a modern, fully featured, customer-centric field services solution that provides total visibility for the business, field, and customer.
In 2020 PWP partnered with Red Clay Consulting to implement Oracle Field Service, a cloud-based field service management solution, Oracle Utilities Customer to Meter (C2M) and Oracle Field Service (OFS) with bill printing, bill payment, and a customer portal.
Oracle Field Service is part of Oracle Customer Experience (CX) which offers a connected suite of applications that goes beyond traditional CRM.
"Oracle Field Service will fundamentally change the field service experience for PWP's staff and customers alike," said Paul Marnell, CEO of Red Clay Consulting.

Red Clay Consulting Selected as SI for World's First Implementation of Oracle Utilities Customer Care and Billing Cloud Service

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Wednesday, August 24, 2022

Cloud, Partnership, Solution, City, Life, Neptune, Oracle, Education segregation in the Mississippi Red Clay region, Red Clay, Gold, Community, Region, Greater Toronto Area, Region of Peel Accessible Transportation Services, CIS, CC, IBM, Drinking water, Asset management

ATLANTA, Aug. 24, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, today announces its selection as the Solutions Implementer for the first ever implementation of Oracle Utilities Customer Care and Billing Cloud Service (CCBCS) at the Region of Peel.

Key Points:

ATLANTA, Aug. 24, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, today announces its selection as the Solutions Implementer for the first ever implementation of Oracle Utilities Customer Care and Billing Cloud Service (CCBCS) at the Region of Peel.
The Region has been using a self-hosted version of Oracle Utilities Customer Care & Billing (CC&B) since 2015 to manage customer information for billing and meter information and reads.
The Region's Oracle CCBCS implementation will be integrated with their current implementation of IBM's Maximo Asset Management and Neptune metering solutions.
Red Clay works hand in hand with Oracle to offer our clients the industry's most comprehensive and flexible software platform.

Pasadena Water and Power and Red Clay Consulting Build a Smart Utility with Oracle's Secure Cloud

Retrieved on:

Thursday, August 4, 2022

ATLANTA, August 04, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces Pasadena Water and Power's successful go-live of their Oracle Utilities Customer to Meter (C2M) system hosted on Oracle Cloud Infrastructure. Oracle C2M hosted on Oracle's secure cloud connects data and devices across customer-facing operations to deliver services that meet the evolving expectations of digitally minded customers.

Key Points:

Pasadena Water and Power (PWP) is a municipally owned utility providing electricity, water, sewer, refuse, and utility related account billing for customers within Pasadena and adjacent communities.
"We're proud to have been PWP's partner on this journey," said Paul Marnell, CEO of Red Clay Consulting.
As a community-owned utility, Pasadena Water and Power is a not-for-profit public service owned and operated by the City of Pasadena for the benefit of its customers and the community.
Pasadena Water and Power provides electricity to more than 65,000 customers within Pasadena and delivers water to almost 38,000 households and businesses in Pasadena and adjacent communities in the San Gabriel Valley.

Red Clay Consulting Recognized for Delivering Customer Success with Oracle Cloud

Retrieved on:

Monday, July 11, 2022

Atlanta, GA , July 11, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a member of Oracle PartnerNetwork (OPN), today announced that it has achieved Service Expertise in Oracle Utilities Customer Cloud Service. To achieve this certification, Red Clay staff had to obtain multiple individual credentials across a range of disciplines and demonstrate company-wide excellence with a successful CCS implementation. Expertise is a core tenet of the modernized Oracle PartnerNetwork (OPN) program and allows Oracle partners to highlight their capabilities in a focused area. Ultimately, Expertise is designed to make it easy for customers to identify partners that can deliver quality results and minimize risk for their specific needs as they adopt Oracle Cloud.

Key Points:

Atlanta, GA, July 11, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a member of Oracle PartnerNetwork (OPN), today announced that it has achieved Service Expertise in Oracle Utilities Customer Cloud Service.
This achievement marks another milestone for Red Clay and continues its history of being "one of the first" in the Oracle community including achievements in Oracle Smart Grid Gateway certification, and implementations of Oracle Utilities Customer to Meter and Oracle Utlities Customer Cloud Service.
"We are proud of our delivery professionals who have completed Oracle Utilities' rigorous training and for successfully implementing Oracle Utilities Customer Cloud Service," said Paul Marnell, CEO of Red Clay Consulting.
Red Clay adds the Oracle Utilities Customer Cloud Service Expertise to a long list of accolades, including Oracle Utilities User Group's "Project of the Year" in 2020 and "Partner of the Year" in 2019.

Red Clay Consulting and a Large Water Utility Successfully Optimize Meter to Cash Processes

Retrieved on:

Wednesday, May 18, 2022

Oracle, Utility, Red Clay, Solution, Smart meter, Partnership, Heart, KPI-driven code analysis, AMI, Database, CC, Water, CEO, Gold, Software, Construction, Metre

ATLANTA, May 18, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces the successful go-live with a large southwestern water utility of their Oracle Utilities Customer to Meter (C2M) system. Oracle C2M brings together market-leading customer care and metering in one solution, running on one database, assessed through on screen, delivering connected operations and more valuable connections with the Utility's customers.

Key Points:

The client is a large water utility facing challenges including drought, resource scarcity, and increasing customer expectations.
To address these challenges and improve customer engagement, the Utility is turning to Advanced Metering Infrastructure (AMI).
Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients' unique needs.
Red Clay works hand in hand with Oracle to offer our clients the industry's most comprehensive and flexible software platform.

Red Clay Consulting Selected to Support a Public Utility on their Wholesale Billing Solution Upgrade

Retrieved on:

Thursday, May 5, 2022

Cloud, Red Clay, Water, Information technology, Gold, Partnership, Electricity, Oracle, Software as a service, Solution, Technology, CEO, City, Software, Lodestar

ATLANTA, May 5, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, today announces a partnership to support the upgrade of a large public utility's existing billing system.

Key Points:

The client is a nonprofit public utility that provides wholesale electric, water, and transmission services to cities and electric cooperatives, helping fuel one of the nation's fastest-growing regions.
As the primary wholesale provider of electricity in the region, this utility currently serves more than 30 city utilities and electric cooperatives.
Oracle is ending support for this legacy billing system in 2022, and the utility sought to procure a market-based solution to replace the end-of-life billing system and the customer portal.
Focused solely on the utility industry Red Clay advises, delivers and manages technical and business solutions based on their clients' unique needs.

Red Clay Consulting and the City of Columbus Department of Public Utilities Are Enabling Enhanced Meter Operations

Retrieved on:

Friday, April 22, 2022

ATLANTA, April 22, 2022 /PRNewswire-PRWeb/ -- Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, announces their support of the City of Columbus Department of Public Utilities' Enhanced Meter Project to remotely manage meter readings and provide expanded services for customers. As part of this project, Red Clay Consulting implemented Oracle Utilities Customer Cloud Service (CCS), Oracle's meter-to-cash SaaS solution.

Key Points:

As part of this project, Red Clay Consulting implemented Oracle Utilities Customer Cloud Service (CCS), Oracle's meter-to-cash SaaS solution.
The City of Columbus Department of Public Utilities (CDPU) provides water to more than 1.3 million customers.
In October 2020, CDPU partnered with Red Clay Consulting and Sensus, a Xylem brand, as part of their Enhanced Meter Project (EMP) to deploy advanced metering infrastructure (AMI) and Meter Data Management (MDM).
"The team at the City of Columbus Department of Public Utilities has been quick to innovate and find new ways of gaining value out of their AMI investment," said Paul Marnell, CEO of Red Clay.

Red Clay Consulting and Accelerated Innovations Partner to Enhance Customer Experience

Retrieved on:

Tuesday, March 22, 2022

Red Clay is committed to their customer's digital strategy and customer experience needs, focusing on increasing revenue, enhancing customer satisfaction, and enabling fully automated customer service channels across the utility enterprise.

Key Points:

Red Clay is committed to their customer's digital strategy and customer experience needs, focusing on increasing revenue, enhancing customer satisfaction, and enabling fully automated customer service channels across the utility enterprise.
Red Clay and Accelerated Innovations are partnering to deliver a fully integrated, pre-built customer experience solution to enable the seamless flow of utility data.
"Accelerated Innovations is a critical partner for Red Clay, enabling our utility clients to enhance and expand each touch point with their customers," said Paul Marnell, CEO of Red Clay Consulting.
This news comes on the heels of Red Clay's acquisition of a customer experience focused consulting team committed to the design, deployment, and performance of customer experience solutions.

Red Clay Consulting Partners with the Region of Peel to Digitize Customer Account Interactions

Retrieved on:

Tuesday, February 22, 2022

Partnership, Innovation, Greater Toronto Area, City, Method, Gold, Industry, CC, Red, Drinking water, Red Clay, Education segregation in the Mississippi Red Clay region, Oracle, Stormwater, Solution, Region of Peel Accessible Transportation Services, Quality engineering, CEO, Online shopping

The Region of Peel provides safe, high-quality drinking water to over 335,000 utility customers throughout Peel every day.

Key Points:

The Region of Peel provides safe, high-quality drinking water to over 335,000 utility customers throughout Peel every day.
The Region of Peel and Red Clay recently partnered to complete the implementation of Stormwater billing within Oracle Utilities Customer Care & Billing (CC&B) solution for the City of Brampton.
Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients' unique needs.
Red Clay works hand in hand with Oracle to offer our clients the industry's most comprehensive and flexible software platform.

Supply Chain Now Announces Jason Hoch, President of Imperative Entertainment’s Podcast Division, as Advisor

Retrieved on:

Tuesday, August 31, 2021

Supply Chain Now, an award-winning, global digital media platform that serves as the voice of supply chain, has announced Imperative Entertainment Podcast Division President Jason Hoch as an advisor.

Key Points:

Supply Chain Now, an award-winning, global digital media platform that serves as the voice of supply chain, has announced Imperative Entertainment Podcast Division President Jason Hoch as an advisor.
Supply Chain Now currently produces nine leading podcast programs along with livestreams, vlogs, virtual events and written content, spotlighting the people, technology, best practices, critical issues and opportunities impacting global supply chain.
We are excited to welcome Jason Hoch as an advisor to Supply Chain Now.
About Supply Chain Now: Supply Chain Now digital media brings together thought-leaders, influencers and practitioners to spotlight the people, technology, best practices, critical issues, and new opportunities impacting global supply chain performance today and tomorrow.