the ISG Index™

Asia Pacific’s IT, Business Services Market at Record High for 2021, Even with Q4 Sequential Slowdown, ISG Index® Finds

Retrieved on: 
Wednesday, January 12, 2022
Telecommunications, Software, Networks, Internet, Hardware, Data Management, Technology, Security, Cloud computing, Research, Technology, ACV, Record, COVID-19, Growth, Automation, Infrastructure as a service, Industry, ITO, Software as a service, ISG, Bertsch, Contract, BPO, Software, Maintenance, University, Video game, Food delivery, Renewable energy, Pharmaceutical industry, the ISG Index™, ISG, THE ISG INDEX™, ISG

The region tallied a record 213 managed services contracts in 2021, including 24 worth more than $30 million, the highest such mark since 2014.

Key Points: 
  • The region tallied a record 213 managed services contracts in 2021, including 24 worth more than $30 million, the highest such mark since 2014.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.
  • In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation.
  • ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index presentations.

Europe’s Spending on IT, Business Services Hits Record in 2021, Amid Signs of Slowing Demand in Q4, ISG Index™ Finds

Retrieved on: 
Wednesday, January 12, 2022
Security, Data Management, Other Technology, Technology, Software, Research, Technology, ACV, Postbank, Cloud computing, EMEA, Growth, Â, Automation, Infrastructure as a service, Industry, ITO, Software as a service, ISG, Daimler, Contract, BPO, Software, University, Maintenance, ADM, Pharmaceutical industry, Weapon, Video game, Renewable energy, DACH, the ISG Index™, ISG, THE ISG INDEX™, ISG

The record performance for the year extended to the fourth quarter, although the closing period showed signs of slowing demand.

Key Points: 
  • The record performance for the year extended to the fourth quarter, although the closing period showed signs of slowing demand.
  • EMEAs fourth-quarter growth rate, however, was its lowest in 2021, and was up only 4 percent versus the third quarter.
  • IaaS also grew 55 percent, to a record US $2.6 billion, while SaaS jumped 57 percent, to a record US $952 million.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.

Americas IT, Business Services Market Hits Record in 2021, But Demand Flattens Sequentially in Q4, ISG Index® Finds

Retrieved on: 
Tuesday, January 11, 2022
Mobile, Wireless, Technology, Security, Consulting, Other Technology, Telecommunications, Professional Services, Software, Internet, Data Management, COVID-19, Research, Technology, ACV, Cloud computing, Growth, Automation, Infrastructure as a service, Industry, ITO, Agility, Software as a service, ISG, Contract, BPO, Software, University, Pharmaceutical industry, Video game, Food delivery, Weapon, the ISG Index™, ISG, THE ISG INDEX™, ISG

Although managed services growth slowed sequentially in the fourth quarter, we continue to see a robust market for the technology and services that, ultimately, will make every enterprise a digital one.

Key Points: 
  • Although managed services growth slowed sequentially in the fourth quarter, we continue to see a robust market for the technology and services that, ultimately, will make every enterprise a digital one.
  • Infrastructure-as-a-service (IaaS) shot up 34 percent, to a record $17 billion, while software-as-a-service (SaaS) advanced 29 percent, to a record $8.5 billion.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.
  • In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation.

Global Market for IT and Business Services Turns in Record 2021, Even as Pace Slows in Q4, ISG Index™ Finds

Retrieved on: 
Monday, January 10, 2022
Software, Mobile, Wireless, Networks, Internet, Professional Services, Data Management, Technology, Security, Other Professional Services, Other Technology, Consulting, Telecommunications, Research, Technology, ACV, Hall, Cloud computing, Adoption, Growth, Automation, Infrastructure as a service, Industry, ITO, Software as a service, ISG, Contract, BPO, Software, Engineering, University, Maintenance, ADM, Pharmaceutical industry, Music, Video game, Renewable energy, the ISG Index™, ISG, THE ISG INDEX™, ISG

The global XaaS market climbed 38 percent, to a record $51.3 billion, in 2021.

Key Points: 
  • The global XaaS market climbed 38 percent, to a record $51.3 billion, in 2021.
  • ISG is forecasting the global market for cloud-based XaaS (IaaS and SaaS) will grow 20 percent and the global market for managed services will advance 5.1 percent in 2022.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.
  • In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation.

Asia Pacific Sourcing Market Driven by Cloud Services in Q3

Retrieved on: 
Thursday, November 11, 2021
Networks, Data Management, Mobile, Wireless, Technology, Software, Cloud, Infosys, Maintenance, ADM, NOW Platform DA and PAS, Software as a service, University, Industry, Contract, Electricity, Bharti Airtel, Axis Bank, Technology, Microsoft Azure, BPO, ISG, Growth, Automation, Research, Software, RBL Bank, AI, Kubota, ITO, Acer, Solution, Accenture, ServiceNow, Azure, Oracle, AWS, ACV, Cloud computing, Infrastructure as a service, Asahi, Microsoft, Video game, Food delivery, the ISG Index™, ISG, THE ISG INDEX™, ISG

Cloud services accounted for more than 84 percent of Asia Pacifics IT and business services spending in the third quarter, by far the greatest percentage of any region.

Key Points: 
  • Cloud services accounted for more than 84 percent of Asia Pacifics IT and business services spending in the third quarter, by far the greatest percentage of any region.
  • Most major markets, with the exception of China, posted double-digit gains in managed services ACV in Q3 versus the prior year.
  • The past two quarters have seen the best year-over-year quarterly growth rates in Asia Pacific since ISG began to measure cloud computing in 2014, said Scott Bertsch, partner and regional leader, ISG Asia Pacific.
  • The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.

Europe’s Sourcing Market Reaches Record High in Q3, Paced by Surging Cloud Adoption, ISG Index™ Finds

Retrieved on: 
Monday, November 1, 2021
Software, Technology, Other Technology, Data Management, Cloud, Centrica, CX, Standard Bank, HCL, Weakness, Engineering, Research, HXM, Technology, ServiceNow, ISS A/S, Microsoft, Contract, BPO, Travel, Industry, ACV, Bombardier Transportation, ADM, SAP, DACH, DSB, Adoption, Insurance, Walgreens Boots Alliance, Accenture, Time, Managed services, Dassault Systèmes, Software, Maintenance, Google Cloud Platform, EMEA, TCS, Growth, Transport, Privacy, ISG, Clarins, Alstom, Solution, Acquisition, Groupe Casino, Wipro, University, IBM, Automation, Munich Re, Pharmaceutical industry, Video game, Renewable energy, the ISG Index™, ISG, THE ISG INDEX™, ISG

As-a-service, at a record US $8.9 billion, was up 34 percent, its best growth rate since 2018.

Key Points: 
  • As-a-service, at a record US $8.9 billion, was up 34 percent, its best growth rate since 2018.
  • Within the segment, IaaS reached a record US $6.4 billion, up 37 percent, and SaaS hit a record US $2.4 billion, up 26 percent.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.
  • ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index presentations.

Global Market for IT and Business Services Growing at Fastest Pace Ever, ISG Index™ Finds

Retrieved on: 
Tuesday, October 12, 2021
VoIP, Software, Mobile, Wireless, Networks, Professional Services, Internet, Hardware, Data Management, Technology, Security, Finance, Consulting, Telecommunications, Growth, Steam, Automation, Software as a service, Engineering, COVID-19, ADM, Cloud computing, Contract, University, ACV, Industry, BPO, Software, Managed services, ISG, Maintenance, Infrastructure as a service, ITO, Hall, Asia, Research, Technology, Environment, Pharmaceutical industry, Video game, the ISG Index™, ISG, THE ISG INDEX™, ISG

The demand environment for technology and business services is as robust as weve ever seen, said Steve Hall, partner and president of ISG.

Key Points: 
  • The demand environment for technology and business services is as robust as weve ever seen, said Steve Hall, partner and president of ISG.
  • Through the first nine months of 2021, the combined global market generated a record $59.8 billion of ACV, up 26 percent.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.
  • In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation.

Asia Pacific Spending on IT, Business Services Exceeds US $3B in a Quarter for First Time

Retrieved on: 
Tuesday, July 27, 2021
Mobile, Wireless, Technology, Consulting, Other Technology, Professional services, Software, Networks, Internet, Hardware, Data management, Articles, Business, Economy, Economic globalization, Offshoring, Information technology management, International trade, Outsourcing, the ISG Index™, ISG, THE ISG INDEX™, ISG

Managed services, meanwhile, turned in its best quarter in two years, with ACV soaring 87 percent, to a record $929 million.

Key Points: 
  • Managed services, meanwhile, turned in its best quarter in two years, with ACV soaring 87 percent, to a record $929 million.
  • IT outsourcing (ITO) reached a record $800.1 million, up 80 percent, and business process outsourcing (BPO) rocketed 148 percent, to $129 million.
  • The second quarter was a real standout for the Asia Pacific region, with record demand in virtually every segment and strong growth across the board, said Scott Bertsch, partner and regional leader, ISG Asia Pacific.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.

Americas Demand for IT and Business Services at Record High in Q2, ISG Index® Finds

Retrieved on: 
Tuesday, July 20, 2021
Mobile, Wireless, Technology, Security, Consulting, Professional services, Software, Networks, Internet, Data management, Other Professional Services, Cloud infrastructure, UST, Cloud computing, Computing, Information technology, Technology, the ISG Index™, ISG, THE ISG INDEX™, ISG

Demand for cloud-based services (as-a-service) climbed 33 percent over last year, to a record $5.9 billion of ACV.

Key Points: 
  • Demand for cloud-based services (as-a-service) climbed 33 percent over last year, to a record $5.9 billion of ACV.
  • For the first half of 2021, the Americas combined market generated a record $18.1 billion of ACV, up 14 percent.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.
  • In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation.

Cloud-Based Services Propel European IT, Business Services Market in Q2, ISG Index™ Finds

Retrieved on: 
Tuesday, July 13, 2021
Professional services, Data management, Technology, Software, Networks, Consulting, Internet, Articles, Cloud infrastructure, UST, Digital transformation, Cloud computing, Computing, the ISG Index™, ISG, THE ISG INDEX™, ISG

COVID-related digital transformation has advanced cloud adoption by three to five years, and as-a-service ACV will soon surpass 50 percent of the market.

Key Points: 
  • COVID-related digital transformation has advanced cloud adoption by three to five years, and as-a-service ACV will soon surpass 50 percent of the market.
  • The ISG Index is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry.
  • In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation.
  • ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index presentations.