NASDAQ:XM

X4, The World's Largest Experience Management Summit, Returns to Salt Lake City May 1-3, 2024

Retrieved on: 
Tuesday, October 31, 2023
Learning, AI, Organization, Empathy, Qualtrics, Management

PROVO, Utah and SEATTLE, Oct. 31, 2023 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced X4: The Experience Management Summit is returning to Salt Lake City May 1-3, 2024.

Key Points: 
  • PROVO, Utah and SEATTLE, Oct. 31, 2023 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced X4: The Experience Management Summit is returning to Salt Lake City May 1-3, 2024.
  • X4 2024 will bring together more than 10,000 C-suite executives, thought leaders and experience management professionals for three days of learning, inspiration and connection.
  • Over three action-packed days, attendees will hear from leaders of the world's biggest brands and organizations and learn how experience management can make business more human.
  • X4 will feature more than 100 informative, inspiration-filled breakout sessions about the latest AI-powered innovations and trends in experience management.

Qualtrics Partners With Oculi Data to Deliver Nursing Excellence Benchmarking

Retrieved on: 
Monday, October 9, 2023
Magnet, MSN, Partnership, Hospital, Nursing, Magnet Recognition Program, Organization, Gold, Culture, MHA, American Nurses Credentialing Center, Safety, RN, DNP, ANCC, Doctor of Education, Qualtrics

PROVO, Utah and SEATTLE, Oct. 9, 2023 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced a new partnership with Oculi Data, LLC to offer national benchmarking and reporting of metrics that are impacted by nursing care, nurse-sensitive metrics. With patient and nurse satisfaction data from Qualtrics, and clinical data from Oculi Data, healthcare organizations will be able to compare key nursing-related metrics, build a culture of nursing excellence, and support their Magnet Journey®.

Key Points: 
  • PROVO, Utah and SEATTLE, Oct. 9, 2023 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced a new partnership with Oculi Data, LLC to offer national benchmarking and reporting of metrics that are impacted by nursing care, nurse-sensitive metrics.
  • With patient and nurse satisfaction data from Qualtrics, and clinical data from Oculi Data, healthcare organizations will be able to compare key nursing-related metrics, build a culture of nursing excellence, and support their Magnet Journey®.
  • "This innovative partnership with Oculi Data is important because it allows us to round out our Magnet solutions - we already offer patient experience and nurse satisfaction, and now we have the last piece of the triad with nurse sensitive indicator benchmarking data for organizations seeking nursing excellence."
  • Both Qualtrics and Oculi Data are built on next-generation technology that continuously adapts with the healthcare industry's needs and trends.

Silver Lake and CPP Investments Complete Acquisition of Qualtrics

Retrieved on: 
Wednesday, June 28, 2023
Professional Services, Data Management, Technology, Software, Finance, Artificial Intelligence, Internet, MSD, CPP Investment Board, Partnership, BDT, Experience management, Investment, DFO, Morgan Stanley, SAP, Latham & Watkins, Silver, Organization, Simpson Thacher & Bartlett, XM, Acquisition, CPP, Accel, Family, Management, Financial adviser, Qualtrics

Qualtrics, the leader and creator of the experience management (XM) software category, today announced the completion of its acquisition by Silver Lake, the global leader in technology investing, in partnership with Canada Pension Plan Investment Board (CPP Investments).

Key Points: 
  • Qualtrics, the leader and creator of the experience management (XM) software category, today announced the completion of its acquisition by Silver Lake, the global leader in technology investing, in partnership with Canada Pension Plan Investment Board (CPP Investments).
  • Silver Lake and its co-investors, together with CPP Investments, have acquired 100% of the outstanding shares in Qualtrics that Silver Lake does not already own, including the entirety of SAP’s majority ownership interest.
  • With the completion of the transaction, Qualtrics stockholders, including SAP, are entitled to receive $18.15 in cash for each share of Qualtrics common stock they owned.
  • J.P. Morgan acted as financial advisor and Latham & Watkins LLP and Simpson Thacher & Bartlett LLP acted as legal advisors, with regard to the transaction and to the debt financing, respectively, to Silver Lake and CPP Investments.

Beyond Chatbots, Majority of Consumers are Open to AI in Legal, Medical or Financial Matters

Retrieved on: 
Wednesday, June 21, 2023
Digital Marketing, Communications, Apps, Applications, Technology, Software, Artificial Intelligence, Internet, Organization, XM, AI, Human, Research, Emotion, History, Confidentiality, Privacy, Customer service, Copper, Qualtrics

The majority of people say they believe AI will eventually be fully integrated throughout personal and professional work, replacing some activities entirely.

Key Points: 
  • The majority of people say they believe AI will eventually be fully integrated throughout personal and professional work, replacing some activities entirely.
  • While the majority of consumers recognize that AI technology is here to stay, they still have some hesitation about when and how it affects their lives.
  • The majority (88%) of consumers want to know if they’re interacting with something created by AI, with 41% of consumers saying they always want to know.
  • They would least like AI to be involved in legal, financial and medical matters, even if the use of AI was disclosed.

Bank and Hotel Loyalty Strongly Influenced by Customer Experience

Retrieved on: 
Thursday, June 15, 2023
Professional Services, Data Management, Data Analytics, Technology, Software, Networks, Internet, XM, Front line, Electronics, Friction, Research, Supermarket, Risk, Online shopping, Qualtrics

On the flip side, poor customer service is especially costly for banks and credit card companies.

Key Points: 
  • On the flip side, poor customer service is especially costly for banks and credit card companies.
  • Customer loyalty is built on any and every interaction someone has with a brand, such as customer service calls, sales floors and check-in desks.
  • In many industries, trouble reaching customer service was the biggest friction point keeping a customer from repeat business.
  • “Not all customer journeys can be perfectly smooth, but focusing on the most important friction points goes a long way to ensuring repeat customers.”

Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities

Retrieved on: 
Tuesday, June 13, 2023
Internet, Data Management, Technology, Artificial Intelligence, Software, Net, Partnership, Engineering, Weighted Airman Promotion System, CX, Research, Attention, Customer experience, Element, Organization, NPS, XM, Qualtrics, Bain & Company, Outer loop, Sales

Qualtrics (Nasdaq: XM) and Bain & Company , creators of Net Promoter Score® and Net Promoter SystemSM, today announced the NPS® Outer Loop powered by Qualtrics for early access customers.

Key Points: 
  • Qualtrics (Nasdaq: XM) and Bain & Company , creators of Net Promoter Score® and Net Promoter SystemSM, today announced the NPS® Outer Loop powered by Qualtrics for early access customers.
  • This new solution, designed by Bain in the Qualtrics’ XM Platform™, allows organizations access and execute Bain’s proven methodologies for customer experience improvement directly with Qualtrics’ industry leading Customer Experience (CX) technology.
  • The combination will provide organizations with a more effective way to measure, manage, and improve products, services, and experiences so they can earn customer loyalty.
  • “Bain brings our unparalleled NPS and customer experience expertise together with Qualtrics’ technology leadership to help our clients better understand and delight their customers.

AI Generates Excitement and Fear as Employees Worry about Job Security

Retrieved on: 
Tuesday, June 13, 2023
Apps, Applications, Technology, Mobile, Wireless, Security, Software, Networks, Internet, Data Management, Artificial Intelligence, Workplace, Qualtrics, Policy, Artificial intelligence, XM, Organization, AI, Optimism, GPT, Research, Work, Risk, Customer service

New Qualtrics (Nasdaq: XM) research finds that, among workers, executives are most looking forward to the potential impact of AI, with 64% characterizing AI as exciting.

Key Points: 
  • New Qualtrics (Nasdaq: XM) research finds that, among workers, executives are most looking forward to the potential impact of AI, with 64% characterizing AI as exciting.
  • Only 39% of individual contributors, on the other hand, say the potential impact of AI is exciting.
  • More than two-thirds of employees (68%) believe that some jobs are at risk because of AI, and 23% believe their own jobs are at risk.
  • As companies race to understand how they can incorporate AI, employees are feeling confused over what it means for them.

Qualtrics Announces New Designations to Improve How Governments Manage Customer and Employee Experience

Retrieved on: 
Wednesday, June 7, 2023
Technology, Other Defense, Security, Professional Services, Internet, Data Analytics, Data Management, Artificial Intelligence, Defense, Acceleration, FAR, Walter E. Washington Convention Center, United States Department of Defense, Data collection, Privacy, Government, Certification, XM, Local government, Federal Acquisition Regulation, DFARS, Washington Convention Center, Walter, Artificial intelligence, Qualtrics, Digital, FedRAMP, TSM, AWS, News, Cryptocurrency, Medical device

This announcement was made at the AWS Summit Washington, DC taking place June 7-8 at the Walter E. Washington Convention Center.

Key Points: 
  • This announcement was made at the AWS Summit Washington, DC taking place June 7-8 at the Walter E. Washington Convention Center.
  • In addition, Qualtrics is the first experience management provider to be accepted into the US Department of Defense Tradewind Solutions Marketplace as a vetted provider of technology solutions for federal agencies.
  • In achieving StateRAMP certification, Qualtrics demonstrates its dedication to providing state and local government customers with the highest level of cybersecurity protection possible.
  • State and local government data and processing will be migrated to Gov1, a Qualtrics StateRAMP authorized data center powered by AWS.

Qualtrics Announces General Availability of Customer Journey Optimizer, Helping Companies Identify and Eliminate Points of Friction for Customers

Retrieved on: 
Thursday, June 1, 2023
Internet, Data Management, Technology, Artificial Intelligence, Software, IDC, Engineering, Marketing, Heuristic, Vserv Digital Services, Organization, XM, Friction, Outline, Estate sale, Qualtrics, Digital, Credit union, SVP, Online shopping

Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the general availability of Customer Journey Optimizer, a new journey analytics and orchestration solution, powered by Qualtrics Experience iD, that helps organizations identify key moments and points of friction and prioritize the right actions to improve customer experiences.

Key Points: 
  • Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the general availability of Customer Journey Optimizer, a new journey analytics and orchestration solution, powered by Qualtrics Experience iD, that helps organizations identify key moments and points of friction and prioritize the right actions to improve customer experiences.
  • Customer Journey Optimizer creates a single omnichannel view of the entire customer journey to outline exactly what stage a customer is in, why and where an experience breakdown is happening, and the impact to the business, such as lost revenue or service cost.
  • Digital transformation and the explosion of e-commerce has permanently changed how organizations across industries interact with their customers.
  • Negative customer experiences cost companies an average of 8 percent of their annual revenue, so it’s critical that they get their frontline interactions right.

Qualtrics Opens New EMEA Headquarters in Dublin City Centre & Unveils Plans for Innovation Centre

Retrieved on: 
Wednesday, May 31, 2023
Data Management, Communications, Technology, Commercial Building & Real Estate, Software, Construction & Property, Public Relations, Investor Relations, Heart, Natural language processing, Enterprise, Experience management, Engineering, Cancer, Employment, XM, Machine learning, Growth, AI, Film industry, Management, IDA Ireland, Qualtrics

Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced it has opened its new Europe, Middle East and Africa (EMEA) headquarters in Dublin City Centre, which will feature an XM Innovation Centre focused on AI.

Key Points: 
  • Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced it has opened its new Europe, Middle East and Africa (EMEA) headquarters in Dublin City Centre, which will feature an XM Innovation Centre focused on AI.
  • Costello House is Qualtrics largest office in EMEA and the base for the company to target further international expansion.
  • The Dublin office will also house a planned R&D XM Innovation Centre.
  • said: “I warmly welcome this announcement from Qualtrics as they open their new EMEA HQ in Dublin City Centre.