Keywords Studios

The Gaming Safety Coalition: A United Front for Enhanced Safety and Well-being in the Gaming Community

Retrieved on:

Tuesday, March 12, 2024

Safety, Keywords Studios, Mental health, Toxicity, Research

This new coalition represents a strategic alliance among leading gaming Trust & Safety entities dedicated to creating more robust, safer, and more resilient gaming environments.

Key Points:

This new coalition represents a strategic alliance among leading gaming Trust & Safety entities dedicated to creating more robust, safer, and more resilient gaming environments.
The coalition embodies its partners' shared commitment to improving player and moderator well-being within gaming communities.
The Gaming Safety Coalition represents a strategic alliance among leading gaming safety entities such as Keywords Studios, Modulate, ActiveFence, and Take This, aiming to improve the safety and well-being of the online gaming community through best practices, tools, and research.
By leveraging technology, research, and human expertise, the Gaming Safety Coalition is dedicated to creating more inclusive, respectful, and secure gaming environments, signifying a significant step towards combating online toxicity and promoting positive player interactions.

Grom Social Enterprises, Inc. to Further Expand Entertainment Offerings Through Gaming as it Enters Into Letter of Intent to Acquire Leading Gaming Company, Arctic7

Retrieved on:

Thursday, March 7, 2024

Grom’s addition of Arctic7 could serve as an entry point for the company to secure a foothold in the growing and lucrative gaming industry and also explore opportunities to leverage gaming technology to serve the entertainment needs of today’s kids and families in new, innovative ways.

Key Points:

Grom’s addition of Arctic7 could serve as an entry point for the company to secure a foothold in the growing and lucrative gaming industry and also explore opportunities to leverage gaming technology to serve the entertainment needs of today’s kids and families in new, innovative ways.
The acquisition of Arctic7 would complement Grom's existing entertainment offerings of safe, social media for kids and its growing catalog of original intellectual property from Curiosity Ink Media, which Grom acquired in 2021.
Alan Van Slyke, co-founder of Arctic7, brings a wealth of experience from Executive Producer on Gears of War with Epic Games, Executive at Sperasoft and COO at Microsoft Studios’ Undead Labs.
Mark Rizzo, co-founder of Arctic7, with 25 years of experience from EA Games, Sony, Sperasoft, and Keywords Studios, specializes in tech, operations, and M&A, playing a pivotal role in building the PlayStation network.

Helpshift Debuts AI-driven Advancements for Multilingual Customer Support and Sentiment Analysis

Retrieved on:

Tuesday, December 12, 2023

GRAPEVINE, Texas, Dec. 12, 2023 /PRNewswire/ -- Keywords Studios' customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern brands, has released new AI-powered capabilities. These new AI capabilities help brands improve the customer experience by better understanding customer sentiment and intent, offering generative AI for self-help, and enabling global support with language translation.

Key Points:

GRAPEVINE, Texas, Dec. 12, 2023 /PRNewswire/ -- Keywords Studios' customer support platform, Helpshift , the established leader for AI-driven, consumer-first support for modern brands, has released new AI-powered capabilities.
These new AI capabilities help brands improve the customer experience by better understanding customer sentiment and intent, offering generative AI for self-help, and enabling global support with language translation.
Language AI for Multilingual Support : Now seamlessly integrated into the Helpshift platform, Keywords Studios' advanced machine translation technology, Language AI, empowers customer support agents to effortlessly and accurately communicate with consumers in their native language.
By bringing higher levels of emotional intelligence and frictionless multilingual understanding to everyday customer service interactions, brands can free up their customer support agents to build stronger customer relationships.

Rally in support of striking video game workers advocating for a more just industry

Retrieved on:

Monday, November 6, 2023

Keywords Studios, United Food and Commercial Workers, History, Epcor Tower, Electronic Arts, Workplace, Industrial and Commercial Workers' Union (Ghana), BioWare, UFCW, Fair Play, Movement, Agriculture, Video game, Pension fund

The video game workers are members of the United Food and Commercial Workers Local 401 (UFCW Local 401) working for Keywords Studios in Edmonton.

Key Points:

The video game workers are members of the United Food and Commercial Workers Local 401 (UFCW Local 401) working for Keywords Studios in Edmonton.
They are the first unionized workers in Canada’s video game industry.
The striking workers at Keywords Edmonton are a part of a growing movement called Fair Play 4 Game Workers.
Fair Play is comprised of professionals working in the video game industry across the globe, labour advocates, and concerned gamers, who are advocating for change in the industry to better benefit workers.

Canada’s first unionized game developers vote unanimously in favour of strike action

Retrieved on:

Monday, October 23, 2023

Keywords Studios, United Food and Commercial Workers, History, Electronic Arts, Workplace, Industrial and Commercial Workers' Union (Ghana), Union, BioWare, Agriculture, Pension fund, Clothing

EDMONTON, Alberta, Oct. 23, 2023 (GLOBE NEWSWIRE) -- Members of the United Food and Commercial Workers Local 401 (UFCW Canada Local 401) working at Keyword Studios in Edmonton have unanimously voted in favour of strike action.

Key Points:

EDMONTON, Alberta, Oct. 23, 2023 (GLOBE NEWSWIRE) -- Members of the United Food and Commercial Workers Local 401 (UFCW Canada Local 401) working at Keyword Studios in Edmonton have unanimously voted in favour of strike action.
The union representing workers at Keywords Edmonton, UFCW Canada Local 401, has filed an unfair labour practice complaint at the Alberta Labour Relations Board against their employer.
The workers at Keywords Studios were laid off in September amidst negotiations to achieve a first collective agreement.
UFCW Canada is the country's most innovative organization dedicated to building fairness in workplaces and communities.

Keywords Edmonton says ‘Game Over’ for video game testers trying to fight for better

Retrieved on:

Tuesday, October 3, 2023

Keywords Studios, United Food and Commercial Workers, Workplace, Agriculture, BioWare, History, Electronic Arts, Industrial and Commercial Workers' Union (Ghana), Health, Letter, News, Safety, Video game

EDMONTON, Oct. 03, 2023 (GLOBE NEWSWIRE) -- Recently unionized videogame testers working at Keywords Studios in Edmonton have been laid off from their employer amidst the fight to win a fair first collective agreement.

Key Points:

EDMONTON, Oct. 03, 2023 (GLOBE NEWSWIRE) -- Recently unionized videogame testers working at Keywords Studios in Edmonton have been laid off from their employer amidst the fight to win a fair first collective agreement.
Sixteen video game testers from Keywords Studios Edmonton vote unanimously in favour of joining UFCW Canada Local 401 in the summer of 2022 – making history by becoming the first video gaming industry workers to unionize in Canada.
The team had previously worked on quality assurance and testing for industry heavyweight BioWare, owned by Electronic Arts.
UFCW Canada is the country's most innovative organization dedicated to building fairness in workplaces and communities.

The Inner Circle Acknowledges, Ian Amor as a Distinguished Professional for his contributions to the Computer Entertainment Industry

Retrieved on:

Friday, May 5, 2023

Keywords Studios, Amazon (company), Education, Information technology, Multiple-unit train control, Multimedia, New Horizons Computer Learning Centers, Associate, Inner circle, Organization, City, Johnson County Community College, Prometric, Amor, Kansas Army National Guard, Defender, Social media, Nursing, Video game

OLATHE, Kan., May 4, 2023 /PRNewswire/ -- Prominently featured in The Inner Circle, Ian Amor is acknowledged as a Distinguished Professional for his contributions to the Computer Entertainment Industry.

Key Points:

OLATHE, Kan., May 4, 2023 /PRNewswire/ -- Prominently featured in The Inner Circle, Ian Amor is acknowledged as a Distinguished Professional for his contributions to the Computer Entertainment Industry.
He has continued to add to his scholarship by completing coursework in information technology at the New Horizons Computer Learning Centers in 2020.
Known among his peers as an expert in the field, Mr. Amor specializes in computer entertainment and has been an arcade technical support technician at Amusement Connect LLC since 2021.
Mr. Amor is also a contract quality assurance tester at Keywords Studios PLC since 2016 and at DAQA since 2016.

JEGI CLARITY Has Advised Digital Media Management on Their Sale to Keywords Studios

Retrieved on:

Thursday, March 30, 2023

Keyword, Marketing, Keywords Studios, Growth, Partnership, Acquisition, Social media, Internet, Research, DMM, Video game

NEW YORK, March 30, 2023 /PRNewswire/ -- Digital Media Management (DMM), advised by JEGI CLARITY, has been sold to Keywords Studios.

Key Points:

NEW YORK, March 30, 2023 /PRNewswire/ -- Digital Media Management (DMM), advised by JEGI CLARITY, has been sold to Keywords Studios.
Founded in 2010 and headquartered in Los Angeles, DMM is an award-winning social media marketing company.
The agency provides integrated social media strategy, management, as well as creative and influencer solutions, for the entertainment and video games sectors.
In addition to its social media expertise, DMM brings experience in short format social/video assets, complementing Keywords' longer, trailer format content expertise, as well as award winning community management, YouTube management, and influencer and content creator partnership services.

Keywords Studios and Spectrum Labs AI Partner to Give In-Game Moderation an AI Boost

Retrieved on:

Monday, March 20, 2023

Online, Keywords Studios, Safety service, Human, Toxicity, Video game

MIAMI, March 20, 2023 /PRNewswire/ -- Spectrum Labs, the leader in AI-driven natural language understanding and content moderation, today announced it is joining efforts with Keywords Studios, an international video game industry service provider, and its Trust & Safety Services in their mission to enable positive interactions among players to boost retention and engagement.

Key Points:

"Online toxicity is pervasive and growing, especially in the game space," said Justin Davis, CEO and co-founder of Spectrum Labs.
We are excited to work with Keywords Studios on a proven solution that will augment the crucial task of human content moderation with contextual AI capabilities.
Spectrum AI functionalities to review and analyze player interactions is one of the tools leveraged by Keywords Studios' Trust and Safety Services, which provides human moderation, strategy development, and technology management.
Partnering with automated solutions like Spectrum Labs is critical to keeping our players and moderators safe," said Sharon Fisher, Head of Trust & Safety at Keywords Studios.

Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More

Retrieved on:

Monday, January 23, 2023

CSAT, QR code, Automation, App Store (iOS/iPadOS), Advertising, QR, KPI-driven code analysis, URL, Patent, SAN, Keywords Studios, API, Television, Online shopping, Video game, Gameloft

SAN FRANCISCO, Jan. 23, 2023 /PRNewswire/ -- Helpshift, the established leader in in-app customer service and user support for mobile-first brands, recently acquired by Keywords Studios, announced today that the company has been awarded a patent for its innovation breakthrough in mobile app support. With Helpshift's patented technology, consumers can use their mobile phone as a bridge to conveniently secure customer service for console gaming, TV set tops, and real world environments.

Key Points:

With Helpshift's patented technology, consumers can use their mobile phone as a bridge to conveniently secure customer service for console gaming, TV set tops, and real world environments.
The Helpshift APIs will capture any contextual information for the customer and will generate a secure QR code and a secure URL link for customer service.
Customer support is shifting toward conversational AI and automation to streamline processes, reduce wait times, and improve the efficacy of customer support agents.
This patent is recognition that Helpshift's technology is opening new possibilities for customers to receive new, immediate, personalized customer support experiences.