Association of Theatrical Press Agents & Managers

NICE Named Exemplary Leader in Ventana Research 2023 Buyers Guide for Agent Management

Retrieved on: 
Wednesday, October 25, 2023

NICE (Nasdaq: NICE) today announced that it has been named a Leader in Ventana Research 2023 Buyers Guide for Agent Management, receiving the highest ranking for overall agent management and scoring the highest on product experience out of 12 vendors evaluated.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that it has been named a Leader in Ventana Research 2023 Buyers Guide for Agent Management, receiving the highest ranking for overall agent management and scoring the highest on product experience out of 12 vendors evaluated.
  • Ventana Research categorizes Leaders as Exemplary, performing the best in meeting the overall product and customer experience requirements.
  • The Ventana Research 2023 Buyers Guide for Agent Management states, “Providing agents with the tools they need to improve the customer experience can improve the agent experience.
  • NICE continues to innovate in this space, using the latest technology to develop next-generation solutions to elevate the agent experience.”

Avaya Named ‘Exemplary Vendor’ by Ventana Research – Recognizing Avaya OneCloud CCaaS for Best Performance in Product and Customer Experience

Retrieved on: 
Tuesday, January 25, 2022

Developing an end-to-end experience is essential for organizations to deliver a Total Experience, which becomes the intersection of Customer, Employee, User, and Multiexperience.

Key Points: 
  • Developing an end-to-end experience is essential for organizations to deliver a Total Experience, which becomes the intersection of Customer, Employee, User, and Multiexperience.
  • Some benefits of Avaya OneCloud CCaaS include:
    Smarter self-service: Deliver intelligent, conversational self-service24/7with options to connect with a live agent.
  • Ventana Research's Value Index is the result of decades of experience and over 19 years of research and knowledge of the market for customer experience software.
  • Read our blog about being named an Exemplary Vendor in the Ventana Research Agent Management Value Index 2022 Vendor and Product Assessment.

NICE Positioned as the Overall Exemplary Vendor in 2022 Value Index for Agent Management by Ventana Research

Retrieved on: 
Thursday, January 13, 2022

NICE (Nasdaq: NICE) today announced that it has been named the overall Exemplary Vendor in the 2022 Value Index for Agent Management report by Ventana Research.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that it has been named the overall Exemplary Vendor in the 2022 Value Index for Agent Management report by Ventana Research.
  • NICE ranks highest from among 18 vendors assessed and was named a Value Index Leader across all seven categories evaluated in the report.
  • "Our analysis of agent management tools found that many vendors are focusing on helping organizations cope with the lasting disruption from the pandemic, continued Keith Dawson.
  • These categories were mapped across the product experience and customer experience axes, classifying NICE as the overall leader in Ventana Researchs Value Index for Agent Management report.

Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report

Retrieved on: 
Thursday, December 16, 2021

Calabrio , the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research s 2022 Value Index on Agent Management.

Key Points: 
  • Calabrio , the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research s 2022 Value Index on Agent Management.
  • We are delighted to see Calabrio named an Exemplary Vendor in Ventana Researchs Agent Management report.
  • To learn more, go to Calabrios reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment.
  • Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owner
    i Ventana Research, Agent Management Value Index: 2022 Vendor and Product Assessment, 17 December, 2021
    View source version on businesswire.com: https://www.businesswire.com/news/home/20211216005858/en/

Placester Introduces Agent Manager, Empowering Real Estate Brokerages With the Tools to Easily Onboard, Support, and Manage Website Marketing for Their Agents

Retrieved on: 
Thursday, December 16, 2021
Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20211216005066/en/
    Placester agent manager lets you manage and automate all of your agents' website operations in one placeonboarding, offboarding, marketing support, and everything in between.
  • (Graphic: Business Wire)
    Placester.com comprises an ever-growing toolset of website branding controls, agent management tools and done-for-you services.
  • Enterprise-level platform features that real estate marketing teams can use to easily deploy custom websites and marketing at scale.
  • In using Placester, marketing teams throughout the US are instantly onboarding new agents, delivering customized marketing, quickly resolving marketing requests, collaborating, and minimizing time-consuming busywork.

Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2022 Value Index on Agent Management

Retrieved on: 
Wednesday, December 15, 2021

Content Guru, global innovator in cloud contact center technology, has been heralded as an Exemplary Vendor by specialized industry analyst Ventana Research in its 2022 Value Index on Agent Management.

Key Points: 
  • Content Guru, global innovator in cloud contact center technology, has been heralded as an Exemplary Vendor by specialized industry analyst Ventana Research in its 2022 Value Index on Agent Management.
  • Content Guru was assessed for the Value Index using Ventanas well-established evaluation methodology.
  • Content Guru is delighted to be recognized by Ventana Research for our commitment to best-in-class solutions across the board.
  • Content Gurus efforts to develop advanced agent management capabilities, along with the overall reliability and manageability of its offerings, are key reasons why it was named an Exemplary Vendor in Ventana Researchs Agent Management Value Index, says Keith Dawson, VP and Research Director for Customer Experience.