David Fleischaker

Verint Open CCaaS Platform Recognized for Innovation in the 2023 CRM Industry Leader Awards

Retrieved on: 
Wednesday, September 13, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has been recognized in the 2023 CRM Industry Leader Awards as a leading provider in three categories: Best Contact Center Infrastructure, Best Contact Center Interaction Analytics, and Best Workforce Engagement Management.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has been recognized in the 2023 CRM Industry Leader Awards as a leading provider in three categories: Best Contact Center Infrastructure, Best Contact Center Interaction Analytics, and Best Workforce Engagement Management.
  • These awards recognize the leading vendors who point the way forward and drive innovation with the best products and capabilities in customer service, marketing, and sales.
  • The CRM Industry Leader Award winners are determined by an expert panel made up of fifteen industry analysts and consultants.
  • The winners were announced by industry analysts Paul Greenberg and Brent Leary on the CRM Playaz livestream with CRM magazine Publisher, Bob Fernekees, and Editor, Leonard Klie.

Verint and Stanley Black & Decker Outdoor Acknowledged as CCW Finalists

Retrieved on: 
Thursday, June 1, 2023

Verint customer, Stanley Black & Decker Outdoor (SBDO), has also achieved finalist status in the Best-in-Class Contact Center (99 seats or less) category.

Key Points: 
  • Verint customer, Stanley Black & Decker Outdoor (SBDO), has also achieved finalist status in the Best-in-Class Contact Center (99 seats or less) category.
  • The CCW Excellence Awards honor the most inventive organizations in the contact center field by highlighting best practices, innovative ideas, and exceptional execution across various functions and industry sectors.
  • Verint and SBDO are recognized as innovators and market leaders for optimizing customer engagement.
  • Samantha Thompson, Quality and WFM supervisor, Stanley Black & Decker Outdoor, will present “Stanley Black & Decker Outdoor Powers Automation with Verint WFM Pro” at noon on Wednesday, June 21.

Verint Announces Engage 2023 Customer Engagement Conference Speaker Lineup Featuring Trailblazer Sandra Douglass Morgan of the Las Vegas Raiders

Retrieved on: 
Tuesday, April 25, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced the speaker lineup and new additions to its annual customer engagement conference, Verint Engage® held June 12-15, 2023 at the Bellagio Hotel & Casino in Las Vegas.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced the speaker lineup and new additions to its annual customer engagement conference, Verint Engage® held June 12-15, 2023 at the Bellagio Hotel & Casino in Las Vegas.
  • New to Engage 2023 are Orientation Sessions where first-time attendees can get to know industry peers, meet subject matter experts and learn more about Verint solutions and market trends.
  • Verint has also assembled more than 50 customer speakers on the agenda, an Engage conference record.
  • Visit Engage 2023 for program updates and to register for the conference.

Racing to Resolve the ‘Engagement Capacity Gap,’ Organizations Lean into Customer Service Technology for Digital-First Engagement and Empathy

Retrieved on: 
Tuesday, March 22, 2022

Fifty-two percent have customer engagement difficulties stemming from supply chain issues, while 71 percent find retaining talented workers to be moderately or highly challenging.

Key Points: 
  • Fifty-two percent have customer engagement difficulties stemming from supply chain issues, while 71 percent find retaining talented workers to be moderately or highly challenging.
  • Ninety-one percent have adopted technology and strategies to support greater empathy in their customer engagement efforts for 2022.
  • The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close The Engagement Capacity Gap.
  • VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

Retrieved on: 
Wednesday, November 3, 2021

Verint is the recipient of the following accolades:

Key Points: 
  • Verint is the recipient of the following accolades:
    2021 CUSTOMER Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognized for excellence in supporting and improving customer experience transformation and driving greater return on investment (ROI) across the enterprise.
  • This award honors Verint WFM for excellence in expanding the customer relationship to become all encompassing, covering the entire enterprise, and the customer lifecycle, and driving measurable business results for customers.
  • *Verint was awarded the following: 2021 CUSTOMER Product of the Year Award in March 2021 and the 2021 TMCnet CRM Excellence Award in April 2021.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.