Canadian House of Commons Standing Committee on Canadian Heritage

• The United States Government Accountability Office (GAO) recently issued a report on the causes of flight disruptions before and after the pandemic.
• The report also outlined the challenges airlines faced managing and responding to these flight disruptions.
• The report was the result of requests made by the U.S. Congress to the GAO to examine key changes in the U.S. passenger airline industry resulting from the pandemic.

Canadian airline reforms

• The meeting focused on the need to better protect air travellers’ rights in the face of such events.
• At the end of April, Alghabra announced reforms for the Canadian Transportation Agency’s appeal-handling process and the Canadian Transportation Act.
• In particular, the amendments will increase the maximum fine for violations to $250,000 and charge carriers with the regulatory cost of complaints.

U.S. airline reforms

• The U.S. Department of Transportation has recently initiated passenger protection regulation development similar to the ones Canada has had in place since 2019.
• An intriguing element of the GAO report is its review of the U.S. Department of Transportation’s awareness of airline scheduling practices and how such practices have impacted flight delays and cancellations.
• The Department of Transportation indicated it will make an effort next year to build and sustain its oversight and analysis of airline scheduling practices.

Lessons for Canada

• But it is equally — if not more — important to address the underlying causes of such disruptions.
• Should Transport Canada step into this oversight role?
• It might be time to seriously consider establishing a distinct civil aviation authority, separate from Transport Canada.

• "I was drawn to ARPR's methodology, which enables the team to create multi-channel campaigns that boost brand awareness and generate demand for technology leaders," said Chasteau-Simien.
• "The agency is at the forefront of redefining what integrated marketing can achieve for its clients, and I'm looking forward to helping fuel its already impressive growth trajectory.
• Additionally, as a queer person of color, it was important for me to find an agency like ARPR that actively integrates DE&I into its key business goals and culture."
• ARPR is an integrated marketing agency headquartered in Atlanta with work that reverberates throughout the Americas, Middle East and Europe.

• Pre-pandemic, all most all Personal Protective Equipment (PPE) supplied to Canadian hospitals and other institutions was produced off shore.
• In response, the Canadian and provincial governments urged Canadian manufacturers to step up and they did so with massive investment and round-the-clock efforts.
• CAPPEM represents Canadian manufacturers of PPE including masks, respirators, medical gowns, surgical gloves, disinfectants, and more.
• Canadian PPE producers invested over $100 million and hired over 1,000 people in response to the pandemic.

• Jill is relentless in her belief that the agency must continuously transform to stay at the forefront of the rapidly changing communications world.
• "Modern leadership requires a combination of strong business acumen, game-changing innovation and social impact," said Jill Nykoliation, CEO of Juniper Park\TBWA.
• "I am thrilled to be recognized by WXN as one of Canada's most powerful CEOs alongside so many brilliant leaders.
• WXN delivers this advancement through training, events, mentoring, and award and recognition programs for members and partners.