Concord Servicing reports Contact Center customer success metrics
Retrieved on:
Tuesday, October 12, 2021
Scottsdale, AZ, Oct. 12, 2021 (GLOBE NEWSWIRE) -- Concord Servicing Corporation is seeing consistently high customer service satisfaction since implementing its new Genesys Cloud-powered collections call center system last summer.
Key Points:
- Scottsdale, AZ, Oct. 12, 2021 (GLOBE NEWSWIRE) -- Concord Servicing Corporation is seeing consistently high customer service satisfaction since implementing its new Genesys Cloud-powered collections call center system last summer.
- Better customer interactions and billpaying convenience are driving up customer satisfaction ratingswhich is leading to improved collections and better portfolio performance.
- Following are important tips fueling contact center successand that can be applied to help achieve optimum customer service outcomes for businesses:
1. - State-of-the-art contact center technology must create value for consumers and contact center reps alike.