Customer information system

Government of Canada Announces $19 Million to Support Electricity Modernization in P.E.I.

Retrieved on: 
Friday, September 29, 2023
Customer information system, United States Senate Committee on Energy and Natural Resources, Maritime Electric, Local government in Canada, Natural Resources Canada, Electricity, GHG, Government, Parliament, Climate change, PEI, Natural Resources, AMI, Federation, Islander, Renewable energy, P.E.I

The Maritime Electric Company's $47.6-million project will help create a more efficient and resilient electricity grid system for P.E.I.

Key Points: 
  • The Maritime Electric Company's $47.6-million project will help create a more efficient and resilient electricity grid system for P.E.I.
  • "The federal government is increasing the supply of clean, reliable and affordable power right across Canada — including on P.E.I.
  • Member of Parliament for Egmont, Prince Edward Island
    "The Government of Canada is supporting Islanders by advancing metering infrastructure to create a clean, reliable and affordable electricity grid in P.E.I.
  • We are proud to partner with the Government of Canada on this important project for our company."

Technological Innovations and Government Initiatives Boost Smart Grid Sensor Adoption 2023-2030 - ResearchAndMarkets.com

Retrieved on: 
Tuesday, August 8, 2023
Supply Chain Management, Retail, Technology, Utilities, Other Technology, Energy, Market share analysis, Customer information system, Pressure, Component, Temperature, Research report, Transducer, Power source, Residential area, COVID-19, Build automation, CAD, Consumer, Research, Automation, USD, Compound annual growth rate, AUD, JPY, Strategic management, AMI, Commercial, CHF, Distribution Transformer Monitor, GBP, Cryptocurrency, Electric power, EUR, Application, Pathfinder

The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Smart Grid Sensor Market.

Key Points: 
  • The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Smart Grid Sensor Market.
  • The ongoing research considers the changes in consumer behavior, supply chain disruptions, and government interventions caused by the pandemic.
  • Based on Solution, the market is studied across Advance Metering Infrastructure (AMI), Billing &Customer Information System, Grid Asset Management, Smart Grid Communication, Smart Grid Distribution Management, and Substation Automation.
  • The FPNV Positioning Matrix is essential for assessing the Global Smart Grid Sensor Market.

Australian Utilities Go Digital to Meet Multiple Challenges

Retrieved on: 
Tuesday, August 8, 2023
Professional Services, Security, IOT (Internet of Things), Data Analytics, Utilities, Technology, Energy, ISG, Tradition, Pressure, Population growth, IBM, Urbanization, Research report, EAM, WNS, Rising Star, CIS, Research, Customer experience, TCS, Smart, Tech Mahindra, BPM, Investment, Machine learning, Customer information system, BPO, Wipro, Weather, Infosys, PSC, Grid, HCLTech, Accenture, Automation, Renewable energy, Asset management

“Digital transformation is no longer a choice for Australian utilities,” said Michael Gale, ISG partner in Australia.

Key Points: 
  • “Digital transformation is no longer a choice for Australian utilities,” said Michael Gale, ISG partner in Australia.
  • Traditional utilities face competition from new market entrants, while consumers expect an improved, omnichannel customer experience.
  • Further heightening the pressure, increasingly connected systems in Australian power grids have broadened the scope of potential cyberattacks, making it harder for utilities to manage risks, the report says.
  • “Experienced service providers are helping Australian utilities overcome a cybersecurity skills shortage to build essential protections.”
    The report also explores other trends in the Australian power and utilities industry, including the growing deployment of microgrids in remote regions and the gradual transition to electric vehicles.

EU’s Energy Firms Pursue Shared Goal of Self-Reliance

Retrieved on: 
Monday, August 7, 2023
Technology, Consulting, Utilities, Professional Services, Alternative Energy, Software, Energy, Internet, Data Analytics, ISG, Customer information system, IBM, Cognizant, Research report, EAM, Tietoevry, WNS, Electricity, CIS, Research, DXC Technology, Customer experience, TCS, Smart, Tech Mahindra, Computacenter, Investment, Atos, Wipro, Infosys, Accenture, Hitachi, Renewable energy, HCLTech

The 2023 ISG Provider Lens™ Power and Utilities – Services and Solutions report for Europe finds key investments in the region’s energy grid are focused on self-reliance.

Key Points: 
  • The 2023 ISG Provider Lens™ Power and Utilities – Services and Solutions report for Europe finds key investments in the region’s energy grid are focused on self-reliance.
  • “Utilities are under constant pressure to reduce operating costs and improve customer service,” said Ola Chowning, ISG partner, North Europe.
  • The continent has long offered a good combination of nuclear, conventional and renewable power generation and the options for customers to choose among utilities.
  • The growing shift toward clean energy is fundamentally changing the dynamics of the European power and utilities sector, ISG says.

Fueling Growth in Utility Management: Global Customer Information System Market to Grow at 12.4% CAGR

Retrieved on: 
Wednesday, August 2, 2023
Customer information system, Service, ATS, Policy, COVID, Ferranti, Risk, EG, Speciality chemicals

DUBLIN, Aug. 1, 2023 /PRNewswire/ -- The "Customer Information System - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Aug. 1, 2023 /PRNewswire/ -- The "Customer Information System - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
  • The report provides a comprehensive analysis of the global Customer Information System market across various geographic regions, including the USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
  • The report includes influencer market insights, world market trajectories, and a review of key competitors' percentage market share in 2022.
  • The report features a total of 13 select competitors, including companies like Advanced Utility Systems, Agility Customer Information System, ATS, Avertra, Cayenta, Cogsdale, Efluid, EG, Fathom, and Ferranti Computer Systems.

North American Utilities Go Digital to Rapidly Update Grids

Retrieved on: 
Tuesday, August 1, 2023
Technology, Utilities, Other Technology, Alternative Energy, Energy, Software, ISG, Workforce, Customer information system, IBM, Research report, Public utility, EAM, PwC, Ageing, Rising Star, ML, CIS, Research, Customer experience, LTIMindtree, Government, TCS, Smart, Tech Mahindra, Nuclear energy, BPM, Investment, IBMP, Sustainable Energy Utility, Wipro, AI, Infosys, HCLTech, Accenture, Wil van der Aalst, Automation, Hitachi, Electric power, Asset management, Renewable energy, Cognizant, Teleperformance

“Decarbonization is changing how energy is generated, distributed and consumed,” said Bob Lutz, partner, Energy & Utilities, at ISG.

Key Points: 
  • “Decarbonization is changing how energy is generated, distributed and consumed,” said Bob Lutz, partner, Energy & Utilities, at ISG.
  • Utilities are integrating sensors to collect more data about increasingly complex grids, along with analytics tools based on AI and ML to use the data for better decision-making.
  • More distributed energy resources can also create new security risks, so utilities are rapidly upgrading their cybersecurity capabilities.
  • Long-established utilities in deregulated markets in North America now face rising competition from new, cloud-native rivals using modern methods to engage with customers, the report says.

energyOrbit Joins Forces with Apogee Interactive and AIQUEOUS to Advance Program Management Capabilities for Utilities

Retrieved on: 
Wednesday, July 26, 2023
DSM, Education, Face, Attention, Carbon, Wind, Inflation, Climate change, Acquisition, Customer information system, Entrepreneurship, Inflation Reduction Act of 2022, Family, Renewable energy, Apsis

For more than 14 years, energyOrbit has empowered DSM managers to more quickly set up, modify, and execute energy efficiency, demand response and water conservation programs.

Key Points: 
  • For more than 14 years, energyOrbit has empowered DSM managers to more quickly set up, modify, and execute energy efficiency, demand response and water conservation programs.
  • In consideration of emerging zero-emission targets to mitigate climate change concerns worldwide, energyOrbit has collaborated with utilities to envision and explore new avenues beyond energy efficiency and electrification.
  • “We are excited to welcome the energyOrbit team to the Apogee and AIQUEOUS family,” says Jim Malcom, Chief Operating Officer for Apogee.
  • “Shifting from Customer Information Systems to Customer Relationship Management systems is critical to help utilities engage their customers' attention beyond the monthly bill,” said Jonathan Kleinman, CEO of AIQUEOUS.

Louisville Water Company Implements KloudGin Platform for Cross Connection Control and Backflow Prevention

Retrieved on: 
Wednesday, May 10, 2023
Data Management, Other Natural Resources, Utilities, Technology, Natural Resources, Energy, Software, Workforce, Louisville Water Company, Address, Customer information system, Partnership, Louisville, Kentucky, Cryptocurrency

KloudGin, Inc., the leading Field Service & Asset Management innovator providing a single, unified view of assets and workforce, announced today the successful implementation of the KloudGin Platform at Louisville Water Company (Louisville Water).

Key Points: 
  • KloudGin, Inc., the leading Field Service & Asset Management innovator providing a single, unified view of assets and workforce, announced today the successful implementation of the KloudGin Platform at Louisville Water Company (Louisville Water).
  • As part of Louisville Water's digital transformation initiative, KloudGin's platform helped Louisville Water automate cross-control processes from legacy systems to a cloud-native, mobile application.
  • In addition to improving worker safety and streamlining processes, the KloudGin Platform has enabled Louisville Water to unlock significant value by providing end-to-end visibility and control of the complete work order and asset lifecycle.
  • "Louisville Water Company's partnership with KloudGin has been a game changer for our field and asset operations," said Obe Everett, Program Manager – Customer Information Systems at Louisville Water.

Paymentus and Oracle Partner for Integrated Billing and Payments

Retrieved on: 
Tuesday, May 2, 2023
Software, Banking, Internet, Professional Services, Utilities, Data Management, Energy, Technology, State, Local, Public Policy, Finance, Government, Cloud, IPN, Data management, Software as a service, IVR, Associated Press v. Meltwater U.S. Holdings, Inc., Public utility, Metre, Pacesetter, PayPal, Water, CIS, ACH, Sale, NYSE, Customer information system, OPN, AI, EBPP, Online shopping, Cryptocurrency, Venmo, Oracle, Amazon Pay

Paymentus Holdings Inc. (NYSE: PAY), an Oracle PartnerNetwork (OPN) member, and Oracle continue to collaborate to provide energy and water sector utilities with a wide range of flexible, trusted billing and payments services.

Key Points: 
  • Paymentus Holdings Inc. (NYSE: PAY), an Oracle PartnerNetwork (OPN) member, and Oracle continue to collaborate to provide energy and water sector utilities with a wide range of flexible, trusted billing and payments services.
  • “After a rigorous platform validation process, we are proud to expand our solution integration with Oracle,” said Dushyant Sharma, Founder and CEO of Paymentus.
  • Together, integrated Oracle and Paymentus solutions will help energy and water organizations increase positive customer experiences through safe, flexible, and agile billing and payments processes.”
    At a time when payment flexibility is a primary concern for consumers, Paymentus supports more payment methods and payment channels than any other billing and payment platform.
  • Paymentus has been an OPN member since 2016 and received the 2022 Oracle Utilities User Group (OUUG) Pacesetter award.

El Paso Electric Enhances Customer Service with Oracle Cloud

Retrieved on: 
Monday, May 1, 2023
Cloud, Data management, Customer information system, Software as a service, EPE, Communication, EL, Smart meter, Lower Rio Grande Valley, Customer service, Nature, AMI, Oracle Cloud, El Paso Electric, MDM, Robert Coronado, Cryptocurrency, Electric power, Software, Oracle

EL PASO, Texas and AUSTIN, Texas, May 1, 2023 /PRNewswire/ -- To better serve its 460,000 customers, El Paso Electric (EPE) has upgraded its customer information system to Oracle Utilities Customer Cloud Service. By migrating to an integrated customer billing and meter data management cloud platform, the utility created a foundation for enhanced service offerings that will also support its smart meter rollout. EPE teamed up with Oracle Consulting Services as a major participant in the implementation.

Key Points: 
  • Major Texas utility plugs in Oracle Customer Cloud Service to enable smart meters, enhance customer experience, and simplify technology infrastructure
    EL PASO, Texas and AUSTIN, Texas, May 1, 2023 /PRNewswire/ -- To better serve its 460,000 customers, El Paso Electric (EPE) has upgraded its customer information system to Oracle Utilities Customer Cloud Service.
  • "El Paso Electric's mission is to transform the energy landscape, and technology helps us drive efficiency, customer experience and security to capture opportunities in our evolving industry," said Cheryl Mele, VP of Customer Care and Communications, El Paso Electric.
  • With the Oracle Utilities Customer Cloud Service integrated solution, we expect to regularly leverage new functionality to drive our business and process optimization strategies.
  • Instead of installing a separate MDM system, the utility decided migrating to Oracle Utilities Customer Cloud Service for an integrated customer and MDM platform was the best option.