HANOI, Vietnam, June 28, 2023 /PRNewswire/ -- Bamboo Airways, the private Vietnamese airline aiming to provide world-class services, has selected IBS Software to modernize its loyalty program and provide a superior experience to over 1.6 million Bamboo Club members.
- Bamboo Airways, which has carried nearly 20 million passengers since commencing operations in 2019, has worked closely with IBS Software since launch, to power its loyalty management platform as the company continues its focus on creating a 5-star customer experience.
- Loyalty programs became critically important during the pandemic, enabling many airlines to secure lifeline funding and alternative revenue streams.
- The recent upgrade to iFly Loyalty enables Bamboo Airways to improve engagement with members and introduce two-factor authentication, along with faster integration options with third-party partners to transform the Bamboo Club into a true lifestyle program.
- The IBS next-gen iFly Loyalty solution enables us to deliver an innovative loyalty program that aims to delight our Bamboo Club members and provide them with excellent customer experiences," said Mrs. Nghiem Thi Hoa, Head of Bamboo Club at Bamboo Airways.