Puerto America Airport

Ontario International Airport Authority welcomes new Southwest Airlines service to Nashville

Retrieved on:

Thursday, October 26, 2023

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ONTARIO, Calif., Oct. 26, 2023 /PRNewswire/ -- Ontario International Airport (ONT) officials welcomed the announcement that Southwest Airlines will add daily nonstop service to Nashville International Airport (BNA) beginning June 4th next year. The new service is now available for booking at Southwest.com.

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ONTARIO, Calif., Oct. 26, 2023 /PRNewswire/ -- Ontario International Airport (ONT) officials welcomed the announcement that Southwest Airlines will add daily nonstop service to Nashville International Airport (BNA) beginning June 4th next year.
"Our friends at Southwest Airlines have a wonderful home at Ontario International, and we couldn't be more pleased by their continued commitment to our airport, and the addition of new service to Nashville," said Atif Elkadi, CEO of the Ontario International Airport.
Nashville will become Southwest's 12th nonstop destination from ONT while Music City will be the Southern California gateway's 24th nonstop destination overall.
News of the ONT-BNA service, announced earlier today, comes just weeks after Ontario earned the highest score among California airports in the prestigious J.D.

Despite Record Passenger Volumes, North American Airports Earn Higher Marks for Traveler Satisfaction, J.D. Power Finds

Retrieved on:

Wednesday, September 20, 2023

Faced with a potentially crippling combination of record high passenger volumes1, an ongoing pilot shortage that shrank the number of available flights and countless weather delays and cancellations, overall passenger satisfaction improved.

Key Points:

Faced with a potentially crippling combination of record high passenger volumes1, an ongoing pilot shortage that shrank the number of available flights and countless weather delays and cancellations, overall passenger satisfaction improved.
Top-performing airports in the study all saw substantial gains in terminal facilities; food and beverage and retail service; and baggage claim.
Satisfied travelers spending more money at the airport: There is a direct correlation between overall passenger satisfaction and spending at the airport.
Detroit Metropolitan Wayne County Airport ranks highest in passenger satisfaction among mega airports with a score of 800.

Ontario International flies high in new customer satisfaction ranking of North American airports

Retrieved on:

Wednesday, September 20, 2023

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ONTARIO, Calif., Sept. 20, 2023 /PRNewswire/ --Ontario International Airport earned the highest score among California airports and the third highest among medium-size airports in a prestigious ranking of airports in North America.

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ONTARIO, Calif., Sept. 20, 2023 /PRNewswire/ --Ontario International Airport earned the highest score among California airports and the third highest among medium-size airports in a prestigious ranking of airports in North America.
Power 2023 North America Airport Satisfaction Study released today, ONT earned a score of 834 out of 1,000 possible points, the highest score of any California airport in the three airport categories surveyed – mega, large and medium.
Travelers rated airports on "six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail."
Our goal is simply to make ONT the airport of choice for travelers in Southern California."

Fewer Flights, More Crowded Terminals Negatively Affecting Customer Satisfaction, J.D. Power Finds

Retrieved on:

Wednesday, September 21, 2022

Power 2022 North America Airport Satisfaction Study,SM released today, overall satisfaction is down 25 points (on a 1,000-point scale) this year as travelers encounter fewer flights, more crowded terminals and sparse food and beverage offerings.

Key Points:

Power 2022 North America Airport Satisfaction Study,SM released today, overall satisfaction is down 25 points (on a 1,000-point scale) this year as travelers encounter fewer flights, more crowded terminals and sparse food and beverage offerings.
Following are some key findings of the 2022 study:
Crowds back to pre-pandemic levels: Overall customer satisfaction with North American airports falls 25 points to 777 this year amid rampant flight cancellations and crowded terminals.
More than half (58%) of airport travelers describe the airport terminal as severely or moderately crowded, nearly in line with 2019 when 59% of travelers said their airport was severely/moderately crowded.
Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years.

North America Airport Cleaning Machine Markets Report 2021-2028: Self-Sufficient Cleaning Machines/Robots Gaining Traction - ResearchAndMarkets.com

Retrieved on:

Monday, March 21, 2022

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Walk-Behind Segment to Dominate North America Airport Cleaning Machine Market during 2021-2028.

Key Points:

Walk-Behind Segment to Dominate North America Airport Cleaning Machine Market during 2021-2028.
The report provides trends prevailing in the North America airport cleaning machine market along with the drivers and restraints pertaining to the market growth.
Enriched sanitation programs and procedures at airports is the major factor driving the growth of the North America airport cleaning machine market.
However, issues associated with the price associated with procuring and maintaining advanced cleaning machines hinder the growth of North America airport cleaning machine market.

MIA ranked best mega airport in North America by J.D. Power

Retrieved on:

Wednesday, September 22, 2021

MIAMI, Sept. 22, 2021 /PRNewswire/ -- Based on surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport from July 2020 through July 2021, Miami International Airport was ranked the best mega airport in North America for passenger satisfaction by the J.D.

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MIAMI, Sept. 22, 2021 /PRNewswire/ -- Based on surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport from July 2020 through July 2021, Miami International Airport was ranked the best mega airport in North America for passenger satisfaction by the J.D.
Power 2021 North America Airport Satisfaction Study SM, released on September 22.
This year, MIA ranked highest among mega airports in the bag claim and food, beverage, and retail categories.
"We can all be proud that Miami-Dade County is home to the best mega airport for customer satisfaction in North America!"

Labor Shortage, Rising Passenger Volumes Drag on Airport Traveler Satisfaction, J.D. Power Finds

Retrieved on:

Wednesday, September 22, 2021

Power 2021 North America Airport Satisfaction Study, released today, many of them are arriving to find food, beverage and retail options severely limited as airports struggle with a persistent labor shortage.

Key Points:

Power 2021 North America Airport Satisfaction Study, released today, many of them are arriving to find food, beverage and retail options severely limited as airports struggle with a persistent labor shortage.
Early in the pandemic, passengers were satisfied with any shop or restaurant being open, but they now expect full service at the airport.
John F. Kennedy International Airport (817) ranks second and Minneapolis-Saint Paul International Airport (815) ranks third.
Individual airports in the medium airports category were not award eligible this year due to reduced passenger volumes.