CCXP

Leading Customer Experience Authority to Headline PrismHR LIVE

Retrieved on: 
Wednesday, June 21, 2023
JPMorgan Chase, Learning, Comcast, PEO, JW Marriott Grand Rapids, National Speakers Association, CCXP, SAP, Orangetheory Fitness, Customer experience, SMB, JW Marriott Hotels, HRO, Fortune 500, Walters, HR, ASO

HOPKINTON, Mass., June 21, 2023 (GLOBE NEWSWIRE) -- Jeannie Walters, CCXP, the award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, will be a featured keynote speaker at PrismHR LIVE 2023, the annual customer event produced by PrismHR , the leading HR technology software powering payroll, benefits, and HR for businesses across the U.S.

Key Points: 
  • HOPKINTON, Mass., June 21, 2023 (GLOBE NEWSWIRE) -- Jeannie Walters, CCXP, the award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, will be a featured keynote speaker at PrismHR LIVE 2023, the annual customer event produced by PrismHR , the leading HR technology software powering payroll, benefits, and HR for businesses across the U.S.
  • Acknowledged as one of the world’s leading authorities on improving both employee and customer relationships, she is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies, including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase.
  • As the Founder and Chief Experience Officer of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences, she has helped organizations from small businesses to Fortune 500 companies.
  • Tim Pratte, President, HRO at PrismHR, said, “Jeannie has received numerous testimonials from audiences about her ability to convey forward-thinking insights that inform a better customer experience.

McorpCX Announces Launch of the Customer Experience Masters Academy (CXMA)

Retrieved on: 
Tuesday, May 2, 2023
Heart, High School of Enterprise, Business, & Technology, B2B, Culture, Feedback, CX, CCXP, Customer experience, Thought, Customer, Organization, SAN, Knowledge, Design, Management

SAN FRANCISCO, May 2, 2023 /PRNewswire-PRWeb/ -- McorpCX, a leading experience management consultancy since its founding in 2002, is proud to announce the launch of the Customer Experience Masters Academy (CXMA), a comprehensive education program created to support organizations committed to building customer and employee experience into their daily operations, and fostering a more experience-led culture.

Key Points: 
  • SAN FRANCISCO, May 2, 2023 /PRNewswire-PRWeb/ -- McorpCX , a leading experience management consultancy since its founding in 2002, is proud to announce the launch of the Customer Experience Masters Academy (CXMA), a comprehensive education program created to support organizations committed to building customer and employee experience into their daily operations, and fostering a more experience-led culture.
  • The CXMA was born out of the experience of Michael Hinshaw, Founder and President of McorpCX, and Diane Magers, CCXP, CEO of Experience Catalysts and Emeritus Chair of the Customer Experience Professionals Association (CXPA).
  • They co-founded it to provide every employee in an organization with the knowledge, tools, and skills needed to work in more experience-centric ways.
  • CXMA's on-demand eLearning courses also provide CX Practitioners re-certification credits for the CCXP (Certified Customer Experience Professional) credential granted by the Customer Experience Professionals Association (CXPA).

QuestionPro Names Marc Mandel as Vice President of North American Sales & Account Management

Retrieved on: 
Friday, December 9, 2022
Reputation, User experience, Customer experience, Business analytics, Human, Mandel, Uniphore, Concentrix, Data visualization, Western New England University, MaritzCX, Babson College, CX, CCXP, Business administration, United Arab Emirates, American Council, Management, VOC, Clarabridge

AUSTIN, Texas, Dec. 09, 2022 (GLOBE NEWSWIRE) -- QuestionPro, a global provider of online survey, research services, customer experience and employee experience has appointed Marc Mandel, CCXP as Vice President of North American Sales & Account Management.

Key Points: 
  • AUSTIN, Texas, Dec. 09, 2022 (GLOBE NEWSWIRE) -- QuestionPro, a global provider of online survey, research services, customer experience and employee experience has appointed Marc Mandel, CCXP as Vice President of North American Sales & Account Management.
  • Prior to joining QuestionPro, he was a Senior Enterprise Account Executive at Uniphore, a pioneering company in conversational AI.
  • In 2021 he was selected to serve on the North American Council of the Customer Experience Professionals Association.
  • “Marc has spent pretty much his whole career leading, advising and driving customer experience and engagement,” said Ken Peterson, President of QuestionPro CX.

SkyBitz Appoints Lisa Flynn to Vice President of Customer Experience

Retrieved on: 
Tuesday, May 3, 2022
Customer experience, Decision-making, STEM, DVP, IOT, GLOBE, CCXP, NYSE, SkyBitz, Customer success, Success, Woman, Women In Trucking Association, Inc, Solution, Transport, Risk management

HERNDON, Va. , May 03, 2022 (GLOBE NEWSWIRE) -- SkyBitz, the leader in industrial IoT telematics solutions, announces the appointment of Lisa Flynn to Vice President of Customer Experience.

Key Points: 
  • HERNDON, Va. , May 03, 2022 (GLOBE NEWSWIRE) -- SkyBitz, the leader in industrial IoT telematics solutions, announces the appointment of Lisa Flynn to Vice President of Customer Experience.
  • SkyBitz was the first to market with a Customer Experience organization and sets the industrys benchmarks on customer success.
  • Lisas expertise and dedication to creating meaningful customer experiences is unparalleled, said Kerynn Holtzman, DVP, Operations and Customer Success, SkyBitz.
  • She is a Certified Customer Experience Professional (CCXP) with more than 20 years experience managing hardware deployments, software implementations and customer onboarding.

Woman-Owned Creative Agency BNO Announces New CEO

Retrieved on: 
Tuesday, March 1, 2022
Walker, Chestnut Street, Partnership, Creativity, Government, COVID-19, Garden State, Growth, Investment, Public relations, Chairperson, Aramark, Verizon Communications, Baldwin, Digital, Mastercard, USDA, Johnson & Johnson, Nike, Bristol Myers Squibb, Acquisition, Woman, Senior, Business, BNO, Multimedia, Leadership, Garden, CCXP, Janssen, Marketing, PR, Ethicon Inc., WBE, CEO, Management, Historic district, Viviane Obenauf

SOMERVILLE, N.J., March 1, 2022 /PRNewswire/ -- Creative agency Baldwin & Obenauf, Inc. (BNO) announces that founder and namesake Joanne Obenauf has named a new Chief Executive Officer after 40 years at the helm.

Key Points: 
  • SOMERVILLE, N.J., March 1, 2022 /PRNewswire/ -- Creative agency Baldwin & Obenauf, Inc. (BNO) announces that founder and namesake Joanne Obenauf has named a new Chief Executive Officer after 40 years at the helm.
  • The deal also represented BNO's second geographical expansion, following the agency's opening of BNO Creative Labs in St. Petersburg, Florida, in 2019.
  • BNO is a full-service creative agency that helps clients develop relevant and meaningful brand connections and helps global brand leaders and talent acquisition executives attract and engage best-fit candidates.
  • Headquartered in Somerville, NJ, BNO has remained proudly independent, smartly strategic, and fearlessly creative for more than 40 years.

Customer Experience Professionals Association Expands Leadership, Research, and Professional Certification

Retrieved on: 
Saturday, February 26, 2022
Customer experience, National Professional Practice Assessment, Lead, Telecom Egypt, National Social Security Fund (Uganda), Quadient, National Social Security Fund, Bayer, Solution, Australian Red Cross, Voice of the customer, Human, Board, Growth, CAE, University, Proprietary company, Johnson & Johnson, Leadership, CCXP, Element, Northumbrian Water, Customer, Prudential, Human voice, Volunteering, Director, CX, Interfaith Leadership Council of Metropolitan Detroit, Perception, National Social Investment Program, Association, Heart, Competitive intelligence, Technology, Certification, Management, Amazon, Knowledge, Finance, Walgreens

MINNEAPOLIS, Feb. 25, 2022 /PRNewswire-PRWeb/ -- The Customer Experience Professionals Association (CXPA) has announced an ambitious 2022 plan of work, supported by more than two hundred volunteers across the globe.

Key Points: 
  • MINNEAPOLIS, Feb. 25, 2022 /PRNewswire-PRWeb/ -- The Customer Experience Professionals Association (CXPA) has announced an ambitious 2022 plan of work, supported by more than two hundred volunteers across the globe.
  • CXPA continually prioritizes efforts to be an accessible, relevant, and respected community and resource for the professional practice of customer experience management.
  • Another top priority is the development of trusted, independent guidance on professional customer experience management practices.
  • A continuing priority for CXPA is administering the Certified Customer Experience Professional (CCXP) certification, which is held by 1,288 professionals worldwide.

ClearAction Continuum Announces Experience Leadership Resources to Step-Up Customer Experience Strategic Impact to Organizational Nimbleness

Retrieved on: 
Thursday, December 9, 2021
Professional Services, Marketing, Education, Communications, Human Resources, Training, Twitter, Advertising, Mission College, CCXP, Applied Materials, Learning, Concision, PX, Anticipate, recognize, evaluate, control, and confirm, Leadership, Patient, EX, San Jose State University, Organization, United Bank Limited, Customer experience, MO, Talent management, Multimedia, Time, CX, Senior, FIS, Facebook, LinkedIn, Doctor of Philosophy, Marketing, Hunziker, University of California, Berkeley, Management, Risk management, Sales

ClearAction Continuum, a Recognized Training Provider by the Customer Experience Professionals Association (CXPA), today introduced a suite of experience leadership skill-building resources to influence organizational nimbleness.

Key Points: 
  • ClearAction Continuum, a Recognized Training Provider by the Customer Experience Professionals Association (CXPA), today introduced a suite of experience leadership skill-building resources to influence organizational nimbleness.
  • The new experience leadership resources are designed for boards and executives, and teams in marketing, customer success, customer experience, and employee experience.
  • View the full release here: https://www.businesswire.com/news/home/20211208006132/en/
    The Experience Value Exchange is your experience leadership skill-building community for marketing, customer success, customer service, customer experience, employee experience, and partner experience teams.
  • The experience leadership skill-building suite includes these seven resources:
    C-Suite Guide to Customer Experience Growth: course for CEOs direct reports and board members
    Experience Leadership for Strategic Impact & Maturity: course contrasting differences between popular practices, strategic impact practices, and maturity practices for executives and experts (authors, keynoters, thought leaders, and certified or long-time practitioners of customer experience, employee experience, and partner experience)
    Experience Leadership for CX Enthusiasts & CCXP Exam: course upgraded to CXPAs new standards for the Certified Customer Experience Professional (CCXP) exam
    Curso de Excelencia en la Experiencia del Cliente: Spanish course for the CCXP exam
    Experience Value Exchange: experience leadership skill-building community for teams in marketing, customer success, customer service, customer experience, employee experience, and partner experience
    Strategic Impact Personas & Journey Maps: train-the-trainer course emphasizing experience leadership achievement
    CX, EX, PX, and MO Playbooks: experience leadership answers to frequently asked questions about customer experience, employee experience, partner experience, and marketing operations
    Succinctness distinguishes these resources to respect the time limitations of todays leaders and teams.

2021 CX Impact Award Winners Announced on 9th Annual CX Day Celebration

Retrieved on: 
Monday, October 11, 2021
CallMiner, American Medical Association, Customer experience, Industry, Vivo, CCXP, CAE, Telefônica Brasil, Chief executive officer, Association, UTC, CEO, Leadership, CX, Volunteering, SMG, Organization, Istanbul Airport, Management, Renewable energy, Entertainment

Impact on Diversity, Equity, & Inclusion Outcomes Related to CX – Hilal Kahraman--Passenger Experience Design Specialist, Istanbul Grand Airport (Turkey)

Key Points: 
  • MINNEAPOLIS, Oct. 11, 2021 /PRNewswire-PRWeb/ -- The Customer Experience Professionals Association ( CXPA ) announces three individuals as winners of the 9th annual CX Impact Awards.
  • The CXPA was created to enhance the field of customer experience and is honored to announce the winners of its 2021 CX Impact Awards.
  • The CX Impact Awards are announced during CXPA's annual CX Day celebration.
  • The CX Day festivities either online or in person aim to welcome new customer experience enthusiasts and celebrate passionate customer experience professionals.

2021 CX Impact Awards Finalists Announced - Winners Revealed during Global CX Day Celebration

Retrieved on: 
Wednesday, September 22, 2021
Social media, LIVE, Community-supported agriculture, CCXP, KeyBank, Association, Certification, Digital Impact Awards Africa, Decision-making, CAE, Knowledge, IBM, STMicroelectronics, UTC, Customer experience, Digital, Organization, Fannie Mae, Istanbul Airport, CX, Medicine, Tourism

Impact on CX in an Organization Leandro Coelho--CX Director, Telefonica/Vivo (Brazil) Georges Essama—Customer Relations Manager, Cameroon Telecommunications (Cameroon) Gloria Gupta—Director, Sales, Services, and Customer Experience, American Medical Association (U.S.) Brian Kling, CCXP—Head of Digital & Community Support, STMicroelectronics (Switzerland) Guilherme Koga—Director, CEM & Strategy, Reporting & Analytics, Samsung Electronics America (U.S.) Jake Lechnir—Restaurant Brands International (U.S.) William Lumb, CCXP—Director, Customer Experience, Firma (Canada) Andy Netzel, CCXP—VP, Head of the Performance Innovation Lab, KeyBank (U.S.) Stephanie Roodhouse—Sr. Director, Customer Advocacy & Experience, WhatFix (U.S.) Gustavo Sued—Director of Customer Experience, YDUQS Education (Brazil)

Key Points: 
  • MINNEAPOLIS, Sept. 22, 2021 /PRNewswire-PRWeb/ --The Customer Experience Professionals Association ( CXPA ) announces 21 customer experience (CX) professionals as finalists for the annual CX Impact Awards.
  • The CX Impact Awards recognize the impact individuals play in advancing customer experience in three categories: advancing overall customer experience in their organization; improving diversity, equity, and inclusion outcomes in their organization; and advancing the CX profession.
  • The winners of these esteemed awards will be announced on a live broadcast during the global CX Day celebration.
  • The public can join the worldwide CX community to hear from the winners on October 5, LIVE 12 Noon CDT (5PM UTC).

Arcules Focuses on Ensuring Customer Success with the Addition of VP of CX

Retrieved on: 
Thursday, September 16, 2021
Cloud, Software as a service, Human voice, Customer experience, CEO, Voice of the customer, Marketing, CCXP, IOT, LinkedIn, Wells Fargo, Safety, Customer, Solution, Growth, Twitter, Hobart, The Cannon Group, Inc., Goal, Breg, Management

Hobart will spearhead Arcules' efforts to deliver an unmatched customer experience and enhance the company's position as customers' first choice for a unified cloud security platform.

Key Points: 
  • Hobart will spearhead Arcules' efforts to deliver an unmatched customer experience and enhance the company's position as customers' first choice for a unified cloud security platform.
  • He will be responsible for empowering the capabilities of the Arcules support teams and will work closely with sales, marketing, and product development to establish a shared view of the customer journey and customer engagement mapping.
  • Before his role with Wells Fargo, he was responsible for the international end-to-end customer experience at medical technology provider Breg and the director of customer experience at Zoetis.
  • Arcules is headquartered in Irvine, Calif. Visit http://www.arcules.com for more information and follow us on LinkedIn, Facebook, and Twitter.