BMC Is First to Embed GPT Across AI-Driven Service and Operations Management Portfolio
HOUSTON, Oct. 11, 2023 /PRNewswire/ -- BMC, a global leader in software solutions for the Autonomous Digital Enterprise, today announced the expansion of its generative AI capabilities, embedding them into its entire AI-driven service and operations management portfolio—the first vendor in the industry to do so. The BMC HelixGPT solution connects and distills data sources across the enterprise to deliver plain-language, actionable insights for autonomous resolution by connecting AIOps, DevOps, and ServiceOps.
- It integrates information across the BMC Helix Digital Workplace, BMC Helix Knowledge Management, and BMC Helix Virtual Agent solutions.
- Resolution insights—Ingests all enterprise data, including historical and current case data, across enterprise service management and IT operations management to determine a more optimized process.
- In addition, it can use combined operations and service management ticket data to make best-action recommendations.
- "BMC is the first vendor to offer generative AI use cases purpose-built for IT service and operations teams to analyze vast amounts of data," said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC.