Customer magazine

NICE Enlighten AI Receives 2022 CUSTOMER Magazine Innovation Award For Setting the Standard in Customer Experience

Retrieved on: 
Tuesday, December 27, 2022
Telecommunications, Software, Networks, Media, Artificial Intelligence, Communications, Technology, Mobile, Wireless, CX, NICE, TMC, Organization, Empathy, CSAT, Customer satisfaction, Artificial intelligence, Data, Customer magazine, Machine learning, Pharmaceutical industry, Customer service

NICE (Nasdaq: NICE) today announced that TMC , a global, integrated media company, and CUSTOMER Magazine has named NICE Enlighten AI for Customer Satisfaction as a 2022 award winner for Customer Experience Innovation.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that TMC , a global, integrated media company, and CUSTOMER Magazine has named NICE Enlighten AI for Customer Satisfaction as a 2022 award winner for Customer Experience Innovation.
  • The 2022 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.
  • Enlighten AI for Customer Satisfaction (CSAT) is NICE’s industry leading Machine Learning and Artificial Intelligence (AI) ‘out-of-the-box’ solution that drives exceptional customer experiences by consistently and objectively scoring the agent behaviors that positively impact customer satisfaction, in real-time.
  • NICE was selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC.

Simplr Receives 2022 Customer Experience Innovation Award from CUSTOMER Magazine

Retrieved on: 
Wednesday, November 16, 2022
TMC, Hand, Growth, Human, Technology, Goal, BPO, SEO, Leadership, Industry, CRM, Sale, Customer magazine, Education, Marketing, Asurion, CEO, Achievement, Empathy, Microsoft, Machine learning, Sales, Public relations, Facebook

NASHVILLE, Tenn., Nov. 16, 2022 /PRNewswire/ -- Simplr announced today that TMC, a global, integrated media company, has named Simplr's EngageNow Suite as a 2022 Customer Experience Innovation Award winner, presented by TMC's CUSTOMER magazine.

Key Points: 
  • NASHVILLE, Tenn., Nov. 16, 2022 /PRNewswire/ -- Simplr announced today that TMC , a global, integrated media company, has named Simplr's EngageNow Suite as a 2022 Customer Experience Innovation Award winner, presented by TMC's CUSTOMER magazine .
  • The 2022 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.
  • "Congratulations to Simplr for receiving a 2022 Customer Experience Innovation Award.
  • Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries.

TCN Wins 2022 Contact Center Technology Award from CUSTOMER Magazine

Retrieved on: 
Thursday, November 3, 2022
Fortune 500, Analytics, TCPA, Microsoft, Technology, Data Explorer, CEO, Achievement, TMC, Maintenance, Compliance, Intelligence, Consumer Financial Protection Bureau, Telephone Consumer Protection Act of 1991, Data management, Customer magazine, LMS, Automation, Program, TCN, Consumer, Data visualization, Integrated Automated Fingerprint Identification System, Industry, Efficiency, API, Severe cognitive impairment, Video game, Tutoring, Online shopping

ST. GEORGE, Utah, Nov. 3, 2022 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced its TCN Operator platform has been selected as a winner of the 2022 Contact Center Technology Award by CUSTOMER Magazine, the premier publication of TMC, a global, integrated media company helping clients build communities in print, in-person and online. This is the second year in which TCN Operator has been named a winner in this program, reinforcing the platform's continued improvements to the contact center industry.

Key Points: 
  • The prominent annual awards program recognizes TCN's flagship platform, TCN Operator, for improving customer service technology and the overall customer experience
    ST. GEORGE, Utah, Nov. 3, 2022 /PRNewswire-PRWeb/ -- TCN, Inc. , a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced its TCN Operator platform has been selected as a winner of the 2022 Contact Center Technology Award by CUSTOMER Magazine, the premier publication of TMC, a global, integrated media company helping clients build communities in print, in-person and online.
  • "Congratulations to TCN for being awarded a 2022 CUSTOMER Magazine Contact Center Technology Award.
  • This 17th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a critical tool for customer service excellence.
  • This award distinguishes their success as innovators, thought leaders and market movers in the contact center and customer care industries.

ibex Receives 2022 Contact Center Technology Award from CUSTOMER Magazine

Retrieved on: 
Wednesday, October 26, 2022
CRM, CX, Acquisition, LinkedIn, NASDAQ, Goal, CEO, BPO, Human, Customer magazine, Technology, Culture, Social media, Industry, Science and technology in Asia, Leadership, Education, GLOBE, Association of British HealthTech Industries, Review, Twitter, Marketing, SEO, Ibex, TMC, Solution, Video game, Public relations, Facebook

WASHINGTON, Oct. 26, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC , a global, integrated media company, has named Wave X as a 2022 Contact Center Technology Award winner, presented by CUSTOMER magazine .

Key Points: 
  • WASHINGTON, Oct. 26, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC , a global, integrated media company, has named Wave X as a 2022 Contact Center Technology Award winner, presented by CUSTOMER magazine .
  • ibex is honored to be recognized by CUSTOMER Magazine for this years Contact Center Technology Award, said ibex CEO Bob Dechant.
  • Congratulations to ibex for being awarded a 2022 CUSTOMER Magazine Contact Center Technology Award.
  • This 17th-annual Contact Center Technology Award, presented by CUSTOMER Magazine , honors vendors and technologies that have embraced technology as a key tool for customer service excellence.

TouchPoint One Wins CUSTOMER Magazine 2022 Contact Center Technology Award

Retrieved on: 
Thursday, October 27, 2022
Software as a service, LLC, CRM, Absenteeism, TMC, Solution, Industry, Technology, Empathy, LinkedIn, Company, Sidekick, Human, CEO, Achievement, Agility, Touchpoint, Customer magazine, Video game, Acuity

INDIANAPOLIS, Oct. 27, 2022 /PRNewswire-PRWeb/ -- TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that its Acuity Performance Management platform has received the 2022 TMC Contact Center Technology Award from CUSTOMER Magazine. Acuity is distinguished for its behavioral analytics, gamification, and other employee experience innovations that transform contact center operations and enable employee, employer, and customer success.

Key Points: 
  • INDIANAPOLIS, Oct. 27, 2022 /PRNewswire-PRWeb/ -- TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers , announced today that its Acuity Performance Management platform has received the 2022 TMC Contact Center Technology Award from CUSTOMER Magazine.
  • We thank our clients for their support and TMC and CUSTOMER Magazine for recognizing Acuity with the 2022 Contact Center Technology Award."
  • "Congratulations to TouchPoint One for being awarded a 2022 CUSTOMER Magazine Contact Center Technology Award.
  • This 17th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence.

LeanData Wins 2022 CRM Excellence Award

Retrieved on: 
Friday, June 3, 2022
Editorial, CRM, CMO, Research, Gartner, Awareness, Publication, Technology, TMC, B2B, School of Business, Technology, Marketing and Finance, Industry, Customer magazine, Marketing, Software

SANTA CLARA, Calif., June 3, 2022 /PRNewswire/ -- For the second-consecutive year, LeanData has been named a CRM Excellence Award winner by the editors of TMC's Customer Magazine.

Key Points: 
  • SANTA CLARA, Calif., June 3, 2022 /PRNewswire/ -- For the second-consecutive year, LeanData has been named a CRM Excellence Award winner by the editors of TMC's Customer Magazine.
  • The LeanData Revenue Orchestration Platform was recognized for its demonstrated ability to accelerate revenue growth for some of the highest-performing B2B companies in the world.
  • "For the second year running, TMC's award underscores growing awareness of LeanData as a RevTech essential for B2B growth teams," said Doug Bell, CMO at LeanData.
  • LeanData is inspiring a global movement among its 800+ customers and community of 5000+ OpsStars worldwide, empowering them with revenue operations excellence that translates into compelling buyer experiences and competitive advantage.

Instreamatic Wins 2022 CUSTOMER Magazine Voice Technology Excellence Award

Retrieved on: 
Tuesday, May 31, 2022
Education, Human voice, NLG, AI, ERP, Leadership, News, TMC, Goal, Solution, NLU, Customer magazine, Marketing, One Voice Technologies, Â, IVR, Communication, NLP, Human, PALO, Advertising, SEO, LinkedIn, Twitter, CRM, CEO, Speech, GLOBE, Mobile phone, Online shopping, Sales, Public relations, Facebook

PALO ALTO, Calif., May 31, 2022 (GLOBE NEWSWIRE) -- Instreamatic , providing an end-to-end Voice Marketing Platform for managing, measuring and monetizing conversations between brand and consumer, today announced that TMC, the global, integrated media company, has named the Instreamatic Voice Marketing Platform as a 2022 CUSTOMER magazine Voice Technology Excellence Award winner.

Key Points: 
  • PALO ALTO, Calif., May 31, 2022 (GLOBE NEWSWIRE) -- Instreamatic , providing an end-to-end Voice Marketing Platform for managing, measuring and monetizing conversations between brand and consumer, today announced that TMC, the global, integrated media company, has named the Instreamatic Voice Marketing Platform as a 2022 CUSTOMER magazine Voice Technology Excellence Award winner.
  • Weve proud of all our platform has accomplished, and to have it recognized with the 2022 CUSTOMER Magazine Voice Technology Excellence Award.
  • The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.
  • On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Instreamatic with a Voice Technology Excellence Award, said Rich Tehrani , CEO, TMC.

Unanet Wins Two Gold Stevie® Awards for ERP in 2022 American Business Awards®

Retrieved on: 
Thursday, May 5, 2022
Cloud, Architecture, Stevie Awards, Engineering, Gold, Hand, API, Organization, CRM, Solution, Industry, ERP, Government, AEC, Goal, Software as a service, Customer magazine, Stevie, Heel, CEO, AE, Film, Construction, U.S.A

DULLES, Va., May 5, 2022 /PRNewswire/ -- Unanet, the leading SaaS project-based ERP and CRM provider, was named the winner of two Gold Stevie® Awards in The 20th Annual American Business Awards® today. Unanet took the top position in both the 'Cloud ERP' and the 'ERP Solution' categories, for their ERP for GovCon and ERP AE solutions respectively. This is the second year in a row Unanet's ERP for GovCon has won the Gold Stevie.

Key Points: 
  • DULLES, Va., May 5, 2022 /PRNewswire/ -- Unanet , the leading SaaS project-based ERP and CRM provider, was named the winner of two Gold Stevie Awards in The 20th Annual American Business Awards today.
  • Unanet took the top position in both the 'Cloud ERP' and the 'ERP Solution' categories, for their ERP for GovCon and ERP AE solutions respectively.
  • This is the second year in a row Unanet's ERP for GovCon has won the Gold Stevie.
  • The American Business Awards are the U.S.A.'s premier business awards program.

Unanet Demonstrates Continued Momentum in First Quarter, Winning ERP and CRM Market Share With Innovation and Customer Service

Retrieved on: 
Thursday, April 28, 2022
Solution, CEO, Software, Architecture, Government, CRM, Technology, Growth, Engineering, ERP, AEC, Customer magazine, Construction, Mobile phone, Q2

DULLES, Va., April 28, 2022 /PRNewswire/ -- The first quarter of 2022 further demonstrated Unanet's rapid growth in the ERP and CRM markets for government contractors (GovCons) and architecture, engineering, and construction (AEC) firms, the company announced today. Unanet continued to win over marquee customers in both segments, many of which switched from entrenched software providers in order to benefit from Unanet's purpose-built, modern solutions coupled with industry-leading customer service.

Key Points: 
  • Unanet continued to win over marquee customers in both segments, many of which switched from entrenched software providers in order to benefit from Unanet's purpose-built, modern solutions coupled with industry-leading customer service.
  • In the first quarter, Unanet received numerous third-party accolades that underscore how the company is becoming the market leader.
  • Unanet has already started to build momentum in Q2, with its annual conference, Champions 2022, taking place in Phoenix May 1-3 .
  • Unanet is a leading provider of project-based ERP and CRM solutions purpose-built for Government Contractors, architecture, engineering, construction, and professional services.

Unanet CRM by Cosential Receives 2022 CUSTOMER Magazine Product of the Year Award

Retrieved on: 
Monday, April 4, 2022
AEC, Government, CEO, Customer magazine, TMC, Software, CRM, Architecture, Time, Solution, ERP, Engineering, Ernst & Young Entrepreneur of the Year Award, Construction, Sales

DULLES, Va., April 4, 2022 /PRNewswire/ -- Unanet, the leading the leading provider of project-based ERP and CRM for the government contractor (GovCon), architecture, engineering and consutrction (AEC) industries, today announced that that TMC , a global, integrated media company, has named Unanet CRM by Cosential as a 2022 CUSTOMER Product of the Year Award winner.

Key Points: 
  • DULLES, Va., April 4, 2022 /PRNewswire/ -- Unanet, the leading the leading provider of project-based ERP and CRM for the government contractor (GovCon), architecture, engineering and consutrction (AEC) industries, today announced that that TMC , a global, integrated media company, has named Unanet CRM by Cosential as a 2022 CUSTOMER Product of the Year Award winner.
  • The 2022 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time.
  • This is the second time Unanet's CRM software has been honored by the experts at TMC and CUSTOMER Magazine.
  • "On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Unanet with a 2022 Product of the Year Award," said Rich Tehrani , CEO, TMC.