Total Experience Gospel Choir

Genesys and World Wide Technology Team Up for Next-Generation Customer and Employee Experience Solutions

Retrieved on: 
Thursday, January 12, 2023
Cloud, Ecosystem, Partner, WWT, Digital, City centre, IBM Global Services, Partnership, Organization, World Wide Technology, Artificial intelligence, Total Experience Gospel Choir, SAN, Human, Video game console, Online shopping, Genesys, CX

SAN FRANCISCO, Jan. 12, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, today announced a new partnership with World Wide Technology (WWT), a global technology solutions provider specializing in infrastructure modernization and digital transformation. To help organizations orchestrate experiences built for today's consumer, WWT is building a dedicated Genesys practice to accelerate customer experience transformation and support more than 2,000 WWT customers, including 80% of Fortune 100 companies. 

Key Points: 
  • SAN FRANCISCO, Jan. 12, 2023 /PRNewswire/ -- Genesys ®, a global cloud leader in experience orchestration, today announced a new partnership with World Wide Technology (WWT), a global technology solutions provider specializing in infrastructure modernization and digital transformation.
  • This new agreement builds upon a long-standing collaboration between Genesys and WWT to help companies thrive in the digital world, simplifying and streamlining adoption of innovative, cloud-native customer experience solutions.
  • Genesys technology was selected to power its experience orchestration strategy, giving the global company the foundation to transform customer engagement across voice and digital channels.
  • Our long-standing relationship with WWT is based on a shared belief in the power of customer and employee experience transformation.

TTEC Digital announces strategic CX partnership with Google Cloud

Retrieved on: 
Wednesday, January 11, 2023
Cloud, City centre, Partnership, TTEC, CX, Automation, Knowledge, Alliance for Telecommunications Industry Solutions, CCAI, Workforce, Contact, Google Cloud, History, CCAA, Total Experience Gospel Choir, Google Cloud Platform, Intelligence, Satellite navigation device

DENVER, Jan. 11, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the expansion of its partnership with Google Cloud that will allow customers to use Google's AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels.

Key Points: 
  • "The partnership with Google Cloud extends TTEC Digital's cross-platform capabilities in developing and delivering world-class cloud environments which accelerate the ability to realize the next generation of client and agent interactions," said Ken Tuchman, Chairman and CEO of TTEC.
  • "Google Cloud's increased focus on CX-related technology capabilities is opening up new opportunities to orchestrate the future of the contact center."
  • TTEC Digital has rich knowledge in designing and orchestrating exceptional CX built on cloud platforms for a digital-first world.
  • The CCAI partnership builds on successful collaboration between TTEC and Google to deliver intuitive automation, unified customer data, proactive and preemptive service, and AI-powered decision-making at every customer interaction.

Total Expert Appoints Dan Catinella as Chief Lending Officer to Spearhead Mortgage Strategy and Innovation

Retrieved on: 
Tuesday, September 13, 2022
Other Professional Services, Software, Construction & Property, Finance, Banking, Professional Services, Technology, Residential Building & Real Estate, Adoption, Digital, Catinella, Finance, Life, Growth, CRM, Industry, CEO, Technology, Leadership, Total Experience Gospel Choir, Information technology, Gateway, Heart, Marketing, Chief digital officer, Bank

Total Expert , the only CRM and customer engagement platform purpose-built for modern financial institutions, today announced that Dan Catinella has joined the companys executive leadership team as Chief Lending Officer.

Key Points: 
  • Total Expert , the only CRM and customer engagement platform purpose-built for modern financial institutions, today announced that Dan Catinella has joined the companys executive leadership team as Chief Lending Officer.
  • He will also help identify and develop high-impact innovation strategies that promote modern lending best practices for customers using the platform.
  • Prior to joining Total Expert, Catinella spent seven years with Finance of America, where he drove both sales and operations support through digital innovation and core digital platform strategies.
  • Digital Mortgage attendees can find Dan in Las Vegas this week in Total Expert booth 303/305.

Total Expert Achieves Momentous Growth as Platform Helps Financial Institutions Navigate Challenging Market

Retrieved on: 
Tuesday, August 23, 2022
Other Professional Services, Software, Construction & Property, Finance, Banking, Professional Services, Technology, Residential Building & Real Estate, Salesforce, CEO, Achievement, Behavior, Total, Lead, Organization, Goal, Empathy, Customer intelligence, Total Experience Gospel Choir, CRM, Growth, Marketing, Social media, Bank, Online shopping

Total Expert , the only CRM and customer engagement platform purpose-built for modern financial institutions, is experiencing strong growth and industry recognition as economic uncertainty drives financial institutions to find ways to strengthen customer relationships.

Key Points: 
  • Total Expert , the only CRM and customer engagement platform purpose-built for modern financial institutions, is experiencing strong growth and industry recognition as economic uncertainty drives financial institutions to find ways to strengthen customer relationships.
  • Total Expert continues to develop integrations with industry-leading companies to help customers extract even more value from its platform.
  • Total Expert delivers purpose-built CRM and data-driven customer engagement solutions for more than 175 modern financial institutions.
  • Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services firms.

Clever Real Estate Announces Partnership with Fintech Company Total Expert

Retrieved on: 
Tuesday, August 23, 2022
Estate, Real estate, Applied Industrial Technologies, SVP, Interview, Communication, News, Total Experience Gospel Choir, CRM, Partnership, Automation, Growth, Marketing, Public relations, Clever

ST. LOUIS, Aug. 23, 2022 /PRNewswire/ -- Clever Real Estate, known for its service of matching home buyers and sellers with top real estate agents at a lower commission, announced it is teaming up with Total Expert, the only CRM and customer engagement platform purpose-built for modern financial institutions, to provide a seamless communication process between Clever's concierge team and its customers' loan officers.

Key Points: 
  • Clever Real Estate will integrate with Total Expert to streamline communication among mortgage lenders, real estate agents, and their clients.
  • Clever provides home buyers and sellers with a white-glove service that matches them with vetted local real estate agents from major brokerages nationwide, negotiates better commission rates on their behalf, and guides them through the entire process.
  • The news of the collaboration follows Clever's recent executive hires , as the startup company continues to see major growth and success despite headwinds in the real estate market.
  • Clever Real Estate was founded in 2017 with the sole mission of making buying and selling real estate easier and more affordable for everyone.

DATAMARK to Speak With Avaya at Customer Contact Week

Retrieved on: 
Tuesday, June 21, 2022
Solution, CX, Industry, Learning, UX, Business, Marketing, Business engineering, Outsourcing, BPO, Total Experience Gospel Choir, Business process, Conversation, Government, GLOBE, Medical device, Management, Avaya, City centre

He'll be joined by Ali Karim, Business Engineering Manager at DATAMARK; Gordon Littley, Leader, North America Client Consulting at Avaya; and Hunter Croft, Executive Vice President at Advanced Call Center Technologies.

Key Points: 
  • He'll be joined by Ali Karim, Business Engineering Manager at DATAMARK; Gordon Littley, Leader, North America Client Consulting at Avaya; and Hunter Croft, Executive Vice President at Advanced Call Center Technologies.
  • "We're excited to participate in this panel and discuss how we've embraced conversational AI capabilities to ensure a balanced and effective Total Experience at DATAMARK," said Ali Karim, Business Engineering Manager at DATAMARK.
  • Founded in 1989, DATAMARK, Inc. is a leading mid-sized Contact Center andBusiness Process Outsourcing (BPO) companyheadquartered in El Paso, Texas.
  • DATAMARK offers a wide range of CX and BPO services, including omnichannel, multilingual contact center services, document lifecycle management, loyalty program management, and finance & accounting outsourcing.

Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

Retrieved on: 
Tuesday, June 21, 2022
VoIP, Software, Professional Services, Internet, Data Management, Apps, Applications, Technology, Artificial Intelligence, Other Communications, Audio, Video, Communications, Consulting, Telecommunications, Solution, Industry, Chatbot, Phrase, Human, Compliance, CRM, Composers Desktop Project, CCW, Monolith, Competition, Total Experience Gospel Choir, Science and technology in Asia, Automation, AVYA, Conversation, Experience Economy, Conference, NYSE, Virtual agent, AI, Online shopping, Customer service, Satellite navigation device, Avaya

Avaya OneCloud CCaaS makes it easy to connect everythingvoice, video, chat, messaging, and moreto deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.

Key Points: 
  • Avaya OneCloud CCaaS makes it easy to connect everythingvoice, video, chat, messaging, and moreto deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.
  • Todays customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand, said Paul Lang, Head of Contact Center Solutions Marketing, Avaya.
  • Avaya is delivering contact center solutions through Avaya OneCloud CCaaS including:
    Smarter self-service: Deliver intelligent, conversational self-service24/7with options to connect with a live agent.
  • Reserve time with Avaya at CCW by contacting [email protected] to explore an enhanced contact center experience for your business.

Total Expert Announces Customer Expy Award Winners at 2022 Accelerate Conference

Retrieved on: 
Wednesday, June 15, 2022
Residential Building & Real Estate, Other Professional Services, Construction & Property, Data Management, Other Communications, Technology, Public Relations, Investor Relations, Finance, Marketing, Banking, Communications, Professional Services, Software, Networks, Other Construction & Property, Industry, CEO, The Game Changer, CRM, Fairway, Adoption, Technology, Expander, Growth, Marketing, Total Experience Gospel Choir, Software, Journey, Translation, Communication, Conference, TowneBank Stadium, Total, Organization, Acceleration, Public relations, Bank, Assurance

Total Expert , the only CRM and customer engagement platform purpose-built for modern financial institutions, today announced the companies and individuals displaying an extraordinary commitment to customer experience as winners of the 2022 Expy Awards, Total Experts customer awards program.

Key Points: 
  • Total Expert , the only CRM and customer engagement platform purpose-built for modern financial institutions, today announced the companies and individuals displaying an extraordinary commitment to customer experience as winners of the 2022 Expy Awards, Total Experts customer awards program.
  • This year's winners were announced at Total Experts 2022 Accelerate Conference in Nashville, Tennessee.
  • They dont put the effort or the investment into expanding and nurturing the customer relationship, said Joe Welu , founder and CEO of Total Expert.
  • The Accelerate customer conference, an annual event highlighting customer experience innovation in financial institutions, brings together Total Expert customers, partners, and industry thought leaders for three days of discussion on driving growth, earning customer loyalty, and translating data into action.

Total Expert’s Accelerate Customer Conference Spotlights Industry Best Practices to Address Shifting Market Conditions

Retrieved on: 
Tuesday, June 14, 2022
Finance, Banking, Professional Services, Technology, Software, CRM, Marketing, Basis point, CEO, Total Experience Gospel Choir, Multimedia, Growth, Technology, Acceleration, Credit union, Industry, Credit, Video game, Risk management

Total Expert , the customer engagement platform purpose-built for modern financial institutions today commenced Accelerate 2022 , an annual event highlighting customer experience innovation and the game changers who make it happen.

Key Points: 
  • Total Expert , the customer engagement platform purpose-built for modern financial institutions today commenced Accelerate 2022 , an annual event highlighting customer experience innovation and the game changers who make it happen.
  • View the full release here: https://www.businesswire.com/news/home/20220614005042/en/
    Accelerate brings together Total Expert customers, partners, technology alliances, and leading industry voices for keynotes, panels, and sessions around this year's theme, Amplify the Experience.
  • Accelerate attendees will get a first look at updated features and functionality coming to Total Expert in the next year.
  • The Total Experience Platform unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle.

Homebot Announces Integration with Total Expert Powering Seamless Customer Engagement Possibilities

Retrieved on: 
Thursday, June 9, 2022
Journey, Fairway, Growth, CEO, CRM, Education, AVP, Total Experience Gospel Choir, Health, Marketing, 1,000,000, Knowledge, Multimedia, Intelligence, Sales, Real estate, Online shopping

DENVER, June 9, 2022 /PRNewswire/ -- Homebot, the award-winning, customer engagement and retention portal that empowers consumers to build wealth through homeownership, today announced a new integration with Total Expert, the only CRM and customer engagement platform purpose-built for modern financial institutions. The integration automates client list management, allowing lenders to streamline the delivery of Homebot digests and develop meaningful customer relationships right away.

Key Points: 
  • DENVER, June 9, 2022 /PRNewswire/ -- Homebot , the award-winning, customer engagement and retention portal that empowers consumers to build wealth through homeownership, today announced a new integration with Total Expert, the only CRM and customer engagement platform purpose-built for modern financial institutions.
  • The integration automates client list management, allowing lenders to streamline the delivery of Homebot digests and develop meaningful customer relationships right away.
  • "The Fairway team is excited for the new Total Expert integration with Homebot," says Sarah Kubischta, AVP CRM Operations at Fairway Independent Mortgage Corporation.
  • Total Expert delivers purpose-built CRM and data-driven customer engagement solutions for more than 175 modern financial institutions.