U.S. Firms Look to AI for More Powerful Automation
The 2023 ISG Provider Lens™ Intelligent Automation Platforms and Products report for the U.S. finds that companies are increasingly interested in platforms that use AI and ML features, especially generative AI (Gen AI), to make better use of diverse and fast-growing data sets.
- The 2023 ISG Provider Lens™ Intelligent Automation Platforms and Products report for the U.S. finds that companies are increasingly interested in platforms that use AI and ML features, especially generative AI (Gen AI), to make better use of diverse and fast-growing data sets.
- They are sharply focused on finding the most reliable AI model for accurate results and a deeper understanding of data and processes.
- “Automation tools are advancing faster than ever,” said Chip Wagner, CEO, ISG Automation.
- These advancements strengthen capabilities across the major categories of automation at U.S. companies, including conversational AI, document processing and process discovery and mining.