Playvox Announces Partnership Integration with Five9 to Create Exceptional Experiences for Customers and Agents
SUNNYVALE, Calif., Feb. 27, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced its partnership with Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. Playvox's full Workforce Management (WFM) Solution is now available on the Five9 CX Marketplace, enabling businesses across all industries to easily integrate Playvox's intuitive and seamless technology with the Five9 Intelligent Cloud Contact Center.
- Playvox's full Workforce Management (WFM) Solution is now available on the Five9 CX Marketplace, enabling businesses across all industries to easily integrate Playvox's intuitive and seamless technology with the Five9 Intelligent Cloud Contact Center.
- It provides digital engagement, analytics, workflow automation, and workforce optimization, combined with practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.
- "Playvox is proud to align with Five9 to bring its full suite of solutions, including its award-winning Workforce Management (WFM) solution to its shared and new customers," said Daniel Pagel, Chief Executive Officer, Playvox.
- Now, this partnership allows them to access these solutions from the Five9 integrated marketplace."