CXA

Ushur Elevates Customer Experience Automation™ with Yellowbrick Cloud Data Warehouse

Retrieved on: 
Thursday, February 15, 2024

Yellowbrick Data , the leading Kubernetes-native data warehouse for private clouds, announced that Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has selected the Yellowbrick Cloud Data Warehouse to underpin their award-winning CXA platform.

Key Points: 
  • Yellowbrick Data , the leading Kubernetes-native data warehouse for private clouds, announced that Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has selected the Yellowbrick Cloud Data Warehouse to underpin their award-winning CXA platform.
  • As Ushur CXA gains rapid adoption, the demand for more data, intricate analytics, increased concurrency, and faster response times grows.
  • To meet these demands, Ushur has selected the Yellowbrick Data Warehouse for its price-performance, scalability in addressing expanding data volumes, and rapid analytics capabilities.
  • We are excited to be the foundational data platform for a company setting the bar for customer experience management.”

Ushur Business Leader Survey Shows Regulated Industries Rapidly Adopting AI

Retrieved on: 
Tuesday, January 23, 2024

As adoption of AI, and especially Generative AI, continues to gain pace and AI applications and tools proliferate, buyer behavior in highly regulated industries and markets is rapidly evolving.

Key Points: 
  • As adoption of AI, and especially Generative AI, continues to gain pace and AI applications and tools proliferate, buyer behavior in highly regulated industries and markets is rapidly evolving.
  • More than 75% of survey respondents said they were “comfortable” incorporating AI and automation into customer-facing strategies or communications.
  • “The results of this survey confirm that business leaders in regulated industries are not interested in lagging behind when it comes to AI adoption,” said Kashif Mahbub, chief marketing officer at Ushur.
  • AI and GenAI vendors had better start paying attention.”
    This high-value enterprise buyer survey reveals that while many still have reservations, leaders within regulated industries also have high expectations of benefits when it comes to AI and generative AI solutions and platforms.

Capital Power announces closing of $400 million subscription receipts offerings

Retrieved on: 
Tuesday, November 28, 2023

EDMONTON, Alberta, Nov. 28, 2023 (GLOBE NEWSWIRE) -- Capital Power Corporation (“Capital Power” or the “Company”) (TSX: CPX) announced today that it has completed its previously announced public and private placement offerings of subscription receipts (collectively the “Offerings”). The public offering consisted of the issuance of 8,231,000 subscription receipts (the “Public Subscription Receipts”), on a bought deal basis, at an issue price of $36.45 per Public Subscription Receipt (the “Offering Price”), for total gross proceeds of approximately $300 million (the “Public Offering”) pursuant to an underwriting agreement with a syndicate of underwriters (the “Underwriters”) led by TD Securities Inc. and National Bank Financial Inc. The Company has granted the Underwriters an over-allotment option to purchase, in whole or part, up to an additional 1,234,650 Public Subscription Receipts at the Offering Price to cover over-allotments, if any, exercisable at any time and from time to time until the date that is 30 days following the closing of the Public Offering. If the over-allotment option is exercised in full, gross proceeds from the Public Offering will be approximately $345 million.

Key Points: 
  • NOT FOR DISTRIBUTION TO THE U.S. NEWS WIRE SERVICES OR DISSEMINATION IN THE UNITED STATES
    EDMONTON, Alberta, Nov. 28, 2023 (GLOBE NEWSWIRE) -- Capital Power Corporation (“Capital Power” or the “Company”) (TSX: CPX) announced today that it has completed its previously announced public and private placement offerings of subscription receipts (collectively the “Offerings”).
  • If the over-allotment option is exercised in full, gross proceeds from the Public Offering will be approximately $345 million.
  • Concurrently, the Company issued 2,745,000 subscription receipts (together with the Public Subscription Receipts, the “Subscription Receipts”) at the Offering Price to Alberta Investment Management Corporation (“AIMCo”) on a private placement basis for gross proceeds of approximately $100 million (the “Private Placement”).
  • Each Subscription Receipt will entitle the holder thereof to receive, without payment of additional consideration or further action, upon the first to close of the Acquisitions (as defined below), one common share of Capital Power.

Capital Power Announces Strategic Acquisition of Two Contracted Combined-Cycle U.S. Gas Generation Facilities and a $400 Million Subscription Receipts Offering

Retrieved on: 
Monday, November 20, 2023

EDMONTON, Alberta, Nov. 20, 2023 (GLOBE NEWSWIRE) -- Capital Power Corporation (“Capital Power” or the “Company”) (TSX: CPX) announced today that it has entered into two separate definitive agreements with CSG Investments, Inc., a subsidiary of Beal Financial Corporation, to acquire:

Key Points: 
  • Under the newly established 50/50 partnership, Capital Power and BlackRock will each be responsible for funding 50% of the cash consideration for the Harquahala Acquisition.
  • Capital Power will be responsible for the operations and maintenance and asset management for which it will receive an annual management fee.
  • The net purchase price of the Acquisitions attributable to Capital Power is expected to be US$1.1 billion (~$1.5 billion), subject to working capital and other customary closing adjustments.
  • “Capital Power's acquisition of La Paloma and the partnership in Harquahala’s gas generation assets marks a significant milestone in our strategic growth,” said Avik Dey, President and Chief Executive Officer of Capital Power.

Ushur Achieves ISO 27001 Certification for Its AI-Powered Customer Experience Automation Platform

Retrieved on: 
Thursday, November 16, 2023

SANTA CLARA, Calif., Nov. 16, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced its successful attainment of International Standards Organization (ISO) and International Electrotechnical Commission (IEC) 27001:2022 (a.k.a ISO 27001) certification.

Key Points: 
  • SANTA CLARA, Calif., Nov. 16, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced its successful attainment of International Standards Organization (ISO) and International Electrotechnical Commission (IEC) 27001:2022 (a.k.a ISO 27001) certification.
  • ISO 27001 is the international gold standard for information security management.
  • Because ISO meticulously evaluates our security management systems, this certification further demonstrates Ushur’s steadfast dedication to the safety of protected health information (PHI) and personally identifiable information (PII).”
    To earn ISO 27001 certification, Ushur showcased a documented, methodical and closely safeguarded approach to managing sensitive company and customer information.
  • Ushur obtained the certification for its Information Security Management System (ISMS), which protects and governs material including intellectual property, employee and customer data, financial information and third-party data.

Pacific Prime Wins Prestigious HR Management System (Enterprise) Award

Retrieved on: 
Tuesday, December 5, 2023

Pacific Prime CXA won the Bronze Award for Best HR Management System (Enterprise) at this year's HR Vendors of the Year Awards in Singapore, presented by Human Resources Online.

Key Points: 
  • Pacific Prime CXA won the Bronze Award for Best HR Management System (Enterprise) at this year's HR Vendors of the Year Awards in Singapore, presented by Human Resources Online.
  • View the full release here: https://www.businesswire.com/news/home/20231204233908/en/
    Pacific Prime CXA won the Bronze Award for Best HR Management System (Enterprise) at this year's HR Vendors of the Year Awards and was the sole insurance broker to receive the distinction.
  • Voted as a top 3 HR management system, Pacific Prime CXA's Portal is a trusted HR-enhancing platform for employee benefits management.
  • Heena Bose, CEO of Pacific Prime CXA, shared, “Pacific Prime CXA is privileged to be acknowledged as the exclusive insurance broker awarded the top three position in the HR Management Systems category.

Grocers Can Slash Carbon Emissions with Natural Refrigerants

Retrieved on: 
Wednesday, November 15, 2023

BENTONVILLE, Ark., Nov. 15, 2023 /PRNewswire/ -- Grocers can advance their sustainability goals by rolling out CO2-based cold-storage systems, but the shift to natural refrigerants requires careful planning and coordination, advises a veteran engineer from HFA Architecture + Engineering.

Key Points: 
  • "What makes carbon dioxide a better choice for fighting climate change?"
  • "While it is, of course, a greenhouse gas, it is far less heat-trapping than the refrigerants traditionally used in conventional, direct-expansion refrigeration and HVAC systems."
  • But grocers should be aware of the engineering challenges and upfront costs associated with these systems, Schluterman advises.
  • "Combined with their internal decarbonization targets," he concludes, "this external pressure is just one more reason for grocers to explore climate-friendly approaches to keeping things cool."

Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy

Retrieved on: 
Tuesday, November 7, 2023

The Ushur CXA platform is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Ushur with the Five9 Intelligent Cloud Contact Center.

Key Points: 
  • The Ushur CXA platform is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Ushur with the Five9 Intelligent Cloud Contact Center.
  • Five9 has been a great partner for Ushur in making it easier than ever to accelerate a true multiple channel customer experience.
  • The Ushur CXA platform makes it quick and painless for business users to build customer experiences that depend on sensitive PHI or PII data.
  • To learn more about how Ushur keeps data safe and private in customer experiences on any and every channel, visit Ushur.com/platform/security-and-compliance.

Ushur Launches Studio to Bring Customer Experience Automation to Business Users

Retrieved on: 
Wednesday, November 1, 2023

SANTA CLARA, Calif., Nov. 01, 2023 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced today the launch of Ushur Studio, the next generation no-code and generative AI-enabled environment that empowers business users and citizen developers to rapidly build, test and deploy omnichannel digital engagement experiences.

Key Points: 
  • SANTA CLARA, Calif., Nov. 01, 2023 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced today the launch of Ushur Studio, the next generation no-code and generative AI-enabled environment that empowers business users and citizen developers to rapidly build, test and deploy omnichannel digital engagement experiences.
  • With Studio, Ushur aims to increase speed and simplicity across the experience automation lifecycle.
  • Notable advancements include an intuitive no-code drag-and-drop automation experience builder, integrated prototyping, scalable deployments and continuous monitoring.
  • Michael Fisher, SVP of Product and Operations at Ushur, explains: “This next generation of Ushur Studio represents our immense undertaking to thread speed and security throughout every aspect of designing and implementing customer engagements and experiences.

Pacific Prime Releases the State of Health Insurance Report 2023

Retrieved on: 
Tuesday, October 31, 2023

Pacific Prime, an award-winning global health insurance brokerage and employee benefits specialist, has released the State of Health Insurance Report 2023.

Key Points: 
  • Pacific Prime, an award-winning global health insurance brokerage and employee benefits specialist, has released the State of Health Insurance Report 2023.
  • View the full release here: https://www.businesswire.com/news/home/20231030061968/en/
    Get a bird's eye view of the latest trends impacting the health insurance landscape in 2023.
  • Neil Raymond, Founder and CEO at Pacific Prime, said: “Pacific Prime’s State of Health Insurance Report is a fantastic insurance resource that keeps up with the ever-evolving IPMI sector and provides much-needed clarity to help readers make informed decisions.
  • Established in 2000, Pacific Prime is an award-winning global insurance brokerage and employee benefits specialist that offers individual and corporate insurance solutions.