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A-GAME Leagues Gridiron Season IX Brings Gamification to the Forefront of Contact Center Performance

Retrieved on:

Wednesday, August 2, 2023

Workforce, Travel, City centre, ESAT, Chess rating system, Touchpoint, Extreme, Morale, Environment, Engagement, Sales, Management

INDIANAPOLIS, Aug. 2, 2023 /PRNewswire-PRWeb/ -- TouchPoint One, the premier provider of employee engagement and performance management solutions for contact centers, is thrilled to announce the kickoff of A-GAME Leagues Gridiron season IX. This American-style football version of the A-GAME Leagues Contact Center Performance Challenge continues to revolutionize the way contact centers operate, fostering an environment of accountability, cooperation, and celebration.

Key Points:

— Innovative Enhancements Set to Boost Engagement, Performance, and Retention in Contact Centers —
INDIANAPOLIS, Aug. 2, 2023 /PRNewswire-PRWeb/ -- TouchPoint One, the premier provider of employee engagement and performance management solutions for contact centers , is thrilled to announce the kickoff of A-GAME Leagues Gridiron season IX.
This American-style football version of the A-GAME Leagues Contact Center Performance Challenge continues to revolutionize the way contact centers operate, fostering an environment of accountability, cooperation, and celebration.
Game scoring is based on the same metrics used to manage general performance, ensuring a holistic approach to performance management.
The A-GAME Xtreme option expands gamification beyond the front lines, enabling senior managers and other employees to draft "fantasy" teams comprised of agents across the entire contact center operation.

eSAT Global Joins IMC, Spreads Awareness of Low-cost GEO Satellites in IoT

Retrieved on:

Thursday, January 19, 2023

GEO, Consumer Electronics Show, IOT, Electronics, KORE, ESAT, Original equipment manufacturer, Rocketplane Global Inc., Florida Board of Governors, Communications satellite, Satellite navigation device, IMC

LONDON, Jan. 19, 2023 /PRNewswire/ -- eSAT Global, Inc., a provider of low-cost GEO satellite connectivity for IoT devices, has joined the IoT M2M Council, the largest community of qualified IoT buyers, to enable collaboration with leading IoT industry practitioners to develop the best satellite solutions for their needs.

Key Points:

LONDON, Jan. 19, 2023 /PRNewswire/ -- eSAT Global, Inc., a provider of low-cost GEO satellite connectivity for IoT devices, has joined the IoT M2M Council, the largest community of qualified IoT buyers, to enable collaboration with leading IoT industry practitioners to develop the best satellite solutions for their needs.
eSAT Global joined the IMC's activities at the Consumer Electronics Show, held 5-8 January in Las Vegas, USA.
The IMC is the exclusive IoT partner for the show, organizing the IoT Infrastructure Pavilion, which will be one of the largest IoT events in 2023.
"We welcome eSAT Global to the IMC Board of Governors," said Romil Bahl, the IMC Chairman and president and CEO of KORE, an influential IoT solutions provider.

Vast Solar and Sage Geosystems Announce Strategic Collaboration on Hybrid Power Generation and Storage Projects

Retrieved on:

Tuesday, December 13, 2022

Electricity, ES, MOU, International Energy Agency, CSP, Solar hybrid power systems, Sodium, ESAT, Steam, Multimedia, Sunlight, Wind, Solar, Pioneer, Renewable energy, Sage

SYDNEY and HOUSTON, Dec. 13, 2022 /PRNewswire/ --Vast Solar Pty Ltd. (Vast Solar) and Sage Geosystems Inc. (Sage) announced a memorandum of understanding (MOU) to evaluate global opportunities to integrate concentrated solar power (CSP) generation and long-duration energy storage (ES) deep in the earth to supply clean, dispatchable baseload electricity.

Key Points:

SYDNEY and HOUSTON, Dec. 13, 2022 /PRNewswire/ --Vast Solar Pty Ltd. (Vast Solar) and Sage Geosystems Inc. (Sage) announced a memorandum of understanding (MOU) to evaluate global opportunities to integrate concentrated solar power (CSP) generation and long-duration energy storage (ES) deep in the earth to supply clean, dispatchable baseload electricity.
Vast Solar and Sage aim to pair CSP and ES to deliver renewable baseload power at a reduced capital cost through technology integration and other synergies.
This hybridizationcombining CSP with ESat solar power generation sites is expected to enhance availability, capacity, and reliability with long-duration energy storage.
With an overall objective of developing a sustainable power sector through advancements in long-duration storage, there is a strong collaboration rationale between Vast Solar and Sage.

Canon Expands Business Inkjet and Laser Printer Portfolio with Four New Printers to Help Provide Harmony at Work

Retrieved on:

Tuesday, December 6, 2022

To help create Harmony at Work, Canon U.S.A., Inc., a leader in digital imaging solutions, is pleased to announce two new inkjet printer models and two new laser printers, expanding the MAXIFY GX and imageCLASS printer lines.

Key Points:

To help create Harmony at Work, Canon U.S.A., Inc., a leader in digital imaging solutions, is pleased to announce two new inkjet printer models and two new laser printers, expanding the MAXIFY GX and imageCLASS printer lines.
The imageCLASS MF264dw II and MF262dw II printers are 3-in-1 multifunction machines (print, copy, and scan) adding to the Canon black-and-white laser portfolio.
The MAXIFY GX4020 and GX3020 printers can produce approximately 14,000 sheets in color and approximately 6,000 sheets in black ink2.
Users looking to manage daily documents are also encouraged to research the new imageCLASS black-and-white laser printers.

Teleperformance recognized by Frost & Sullivan with Customer Value Leadership Award for Delivering Exceptional CX and Digital Integrated Business Services from India

Retrieved on:

Monday, September 12, 2022

SAN ANTONIO, Sept. 12, 2022 /PRNewswire/ -- Recently, Frost & Sullivan assessed the Indian customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance with the '2022 Indian Customer Value Leadership Award' for its customer experience outsourcing services. The company helps businesses across sectors develop implementation strategies and optimize their customer experience (CX) and business processes with a 'High-Tech, High-Touch' approach. Teleperformance in India has aggressively built an unrivaled presence with proprietary deep-learning technology and a diverse workforce of more than 80,000 employees, to become the designated Center of Excellence (CoE) for CX, transformation solutions, and one-office services including F&A, HRO, and technology services.

Key Points:

SAN ANTONIO, Sept. 12, 2022 /PRNewswire/ -- Recently, Frost & Sullivan assessed the Indian customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance with the '2022 Indian Customer Value Leadership Award' for its customer experience outsourcing services.
The company helps businesses across sectors develop implementation strategies and optimize their customer experience (CX) and business processes with a 'High-Tech, High-Touch' approach.
Teleperformance complements its CX solutions with advanced Digital Integrated Business Services to help enhance clients' business outcomes and fulfill client objectives and consumer requirements with state-of-the-art, new-age digital solutions.
With its strong overall performance, Teleperformance earns Frost & Sullivan's 2022 Indian Customer Value Leadership Award in the CX outsourcing services industry," added Baidya.

Teleperformance recognized by Frost & Sullivan with Customer Value Leadership Award for Delivering Exceptional CX and Digital Integrated Business Services from India

Retrieved on:

Monday, September 12, 2022

SAN ANTONIO, Sept. 12, 2022 /PRNewswire/ -- Recently, Frost & Sullivan assessed the Indian customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance with the '2022 Indian Customer Value Leadership Award' for its customer experience outsourcing services. The company helps businesses across sectors develop implementation strategies and optimize their customer experience (CX) and business processes with a 'High-Tech, High-Touch' approach. Teleperformance in India has aggressively built an unrivaled presence with proprietary deep-learning technology and a diverse workforce of more than 80,000 employees, to become the designated Center of Excellence (CoE) for CX, transformation solutions, and one-office services including F&A, HRO, and technology services.

Key Points:

SAN ANTONIO, Sept. 12, 2022 /PRNewswire/ -- Recently, Frost & Sullivan assessed the Indian customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance with the '2022 Indian Customer Value Leadership Award' for its customer experience outsourcing services.
The company helps businesses across sectors develop implementation strategies and optimize their customer experience (CX) and business processes with a 'High-Tech, High-Touch' approach.
Teleperformance complements its CX solutions with advanced Digital Integrated Business Services to help enhance clients' business outcomes and fulfill client objectives and consumer requirements with state-of-the-art, new-age digital solutions.
With its strong overall performance, Teleperformance earns Frost & Sullivan's 2022 Indian Customer Value Leadership Award in the CX outsourcing services industry," added Baidya.

eSAT Global Announces Plans for Satellite-Based Remote Text Service

Retrieved on:

Thursday, October 21, 2021

eSAT's Remote Text Service ("eRTS") will be delivered over the eSAT Communications Network ("eCN") being developed in collaboration with eSAT's GEO Satellite partners Inmarsat via its ELERA global network and Thuraya Telecommunications Company and will operate in L-band.

Key Points:

eSAT's Remote Text Service ("eRTS") will be delivered over the eSAT Communications Network ("eCN") being developed in collaboration with eSAT's GEO Satellite partners Inmarsat via its ELERA global network and Thuraya Telecommunications Company and will operate in L-band.
eRTS will allow users in remote areas to connect to emergency services via text, providing location and details of the emergency.
Based on an unprecedented level of security and convenience, the service will enable users to communicate directly with third parties via either text or canned messages.
Mike Carter, President Enterprise at Inmarsat, said: "Inmarsat is pleased to be supporting eSAT, its communications network and remote text service through our ELERA L-band network.

Talkdesk Research Finds Engaged CX Employees Drive Bottom Line

Retrieved on:

Tuesday, September 28, 2021

Every organization is facing difficult decisions around how and where their employees will work going forward.

Key Points:

Every organization is facing difficult decisions around how and where their employees will work going forward.
For contact center staff, there is the added pressure and unique considerations given the agents roles in serving as a companys frontline workers, said David Gardner, vice president of research and insights, Talkdesk.
Our research highlights the pros and cons for a variety of workplace models, but one thing is consistent engaged and satisfied CX employees are the key to customer loyalty, and can drive bottom-line results for the organization.
With this, 78% of CX professionals report that investing in workforce engagement management (WEM) tools is a priority for their organization.

Designed With Ease And Convenience In Mind - Canon U.S.A. Introduces New PIXMA Multifunction Inkjet Printer

Retrieved on:

Thursday, August 19, 2021

Designed to be the go-to inkjet printer for at-home business projects, this new four-in-one multifunction printer helps solve basic needs, as well as provide an improved user experience when compared to previous models.

Key Points:

Designed to be the go-to inkjet printer for at-home business projects, this new four-in-one multifunction printer helps solve basic needs, as well as provide an improved user experience when compared to previous models.
Compared with previous models, the PIXMA TR4720 printer enables a user to create and print at the touch of a button.
Such user experience improvements include:
As an affordable, true four-in-one multifunction printer, the PIXMA TR4720 printer covers both home and business needs.
The Canon PIXMA TR4720 printer also includes:
The Canon PIXMA TR4720 Printer is anticipated to be available in late August for an estimated retail price of $99.9910.