DialAmerica

Aucera™ and TouchPoint One Announce Strategic Partnership to Transform Employee and Customer Experience

Retrieved on: 
Tuesday, January 16, 2024
System, Customer experience, DialAmerica, Partnership, Acuity, Workforce, Touchpoint, Growth, Management

MAHWAH, N.J. and INDIANAPOLIS, Jan. 16, 2024 /PRNewswire/ -- Aucera™, the new identity of DialAmerica, one of the nation's largest privately held customer experience and contact center providers, today announced a strategic partnership with TouchPoint One. This collaboration marks a significant stride in Aucera's journey as it embraces its new global brand, reflecting a commitment to innovation and expansion in the customer experience industry. Together with TouchPoint One, a leader in advanced customer contact performance management solutions, Aucera aims to revolutionize workforce alignment, development, and engagement, enhancing the customer experience through cutting-edge technology and personalized service.

Key Points: 
  • Together with TouchPoint One, a leader in advanced customer contact performance management solutions, Aucera aims to revolutionize workforce alignment, development, and engagement, enhancing the customer experience through cutting-edge technology and personalized service.
  • TouchPoint One's commitment to innovation and technological excellence will be fundamental to the lab's pursuit of unparalleled customer experience solutions.
  • "Entering into this partnership with Aucera marks a significant advancement in the innovation of customer and employee experiences," says Greg Salvato, CEO of TouchPoint One.
  • For more about our experience, technological capabilities, and comprehensive suite of Customer Experience solutions, visit Aucera.com.

DialAmerica Expands Team with Two New Vice Presidents of Customer Solutions

Retrieved on: 
Tuesday, May 9, 2023
ACT, Software as a service, University, Vice, Health, RCM, ARM, Government, DialAmerica, Knowledge, Growth, Milwaukee, Management

MAHWAH, N.J., May 9, 2023 /PRNewswire/ -- DialAmerica is pleased to announce the appointment of two new Vice Presidents of Customer Solutions, who will bring their expertise and leadership to the company's customer engagement and sales efforts.

Key Points: 
  • MAHWAH, N.J., May 9, 2023 /PRNewswire/ -- DialAmerica is pleased to announce the appointment of two new Vice Presidents of Customer Solutions, who will bring their expertise and leadership to the company's customer engagement and sales efforts.
  • Kristen Alexander comes to DialAmerica with over six years of experience in the CX/BPO, ARM, and RCM outsourcing industry.
  • "Their extensive experience and proven track record of success make them ideal leaders for our customer solutions division.
  • As Vice Presidents of Customer Solutions, Kristen and Ryan will be responsible for driving new business growth and expanding DialAmerica's service offerings, ensuring the delivery of high-quality service and client support.

DialAmerica Appoints Contact Center Industry Veteran Casey Kostecka as President

Retrieved on: 
Wednesday, October 12, 2022
Health, Government, Efficiency, Growth, Xerox, Cendant, Multimedia, BPO, Fortune 500, Technology, Acquisition, Industry, New business development, CEO, Foodservice, Corporate development, Environment, DialAmerica, Travel, Sales, Management, Online shopping, Kostecki

MAHWAH, N.J., Oct. 12, 2022 /PRNewswire/ -- DialAmerica, one of the nation's largest privately held teleservices companies, announced its appointment of Casey Kostecka as President. Kostecka has a proven track record building talent, improving system processes, and delivering cutting-edge solutions to operate contact centers with maximum efficiency. Kostecka's addition to the company's leadership team reflects DialAmerica's continued advancement and accelerated focus on growth, innovation, and customer experience.

Key Points: 
  • Kostecka has a proven track record building talent, improving system processes, and delivering cutting-edge solutions to operate contact centers with maximum efficiency.
  • As president, he will oversee New Business Development, Client Services, Contact Center Operations, Corporate Development, Quality Assurance and Workforce Planning.
  • A member of various industry boards and advisory councils, Kostecka's customer-focused, innovative approach has earned him multiple contact center and customer experience industry awards.
  • One of the nation's largest privately held contact center companies, DialAmerica provides bespoke, cost-effective customer service contact center and customer acquisition solutions.

Federman & Sherwood Announces That Their Case Has Been Remanded Back To State Court For The Class Action Filed Against DialAmerica Marketing

Retrieved on: 
Thursday, August 4, 2022
Legal, Professional Services, Sherwood, Social Security, Noam Federman, DialAmerica, Social, Online gambling, Baking, Private investigator

The law firm of Federman & Sherwood is pleased to announce that they have successfully had their purported class action remanded back to state court for the data breach class action filed against DialAmerica Marketing.

Key Points: 
  • The law firm of Federman & Sherwood is pleased to announce that they have successfully had their purported class action remanded back to state court for the data breach class action filed against DialAmerica Marketing.
  • DialAmerica sought to remove the class action to federal court.
  • Federman & Sherwood is seeking to recover damages for class members who suffered harm as a result of the data breach announced by DialAmerica on or around April 6, 2021, although it had been aware of the data breach for several months prior to issuing public notice.
  • The type of data that was exposed to the bad actors included full names, addresses and Social Security numbers.

Disaster Preparedness Systems Market Size Worth $255.19 Billion By 2028: Grand View Research, Inc.

Retrieved on: 
Monday, August 30, 2021
Rio, CAGR, Disaster, Weather, IOT, Service, Growth, Lists of disasters, Police, Terrorism, Microsoft, Government, DialAmerica, Solution, Contact tracing, AT, Hospital, Revenue, Internet of things, Risk, Partnership, SAN, Algorithm, AT&T, Information and communications technology, COVID-19, USD, Technology, Risk management, Bottled water

SAN FRANCISCO, Aug. 30, 2021 /PRNewswire/ --The global disaster preparedness systems market size is expected to reach USD 255.19 billion by 2028, registering a CAGR of 7.4% from 2021 to 2028, according to a new report by Grand View Research, Inc.

Key Points: 
  • SAN FRANCISCO, Aug. 30, 2021 /PRNewswire/ --The global disaster preparedness systems market size is expected to reach USD 255.19 billion by 2028, registering a CAGR of 7.4% from 2021 to 2028, according to a new report by Grand View Research, Inc.
  • Disaster preparedness refers to the preparations for mitigating the damages caused by natural or manmade disasters.
  • Various countries are making efforts to make technological enhancements in their disaster preparedness systems.
  • Grand View Research has segmented the global disaster preparedness systems market based on type, solution, services, communication technology, end use, and region:
    Disaster Preparedness Systems Type Outlook (Revenue, USD Million, 2016 - 2028)

Disaster Preparedness Systems Market Size Worth $255.19 Billion By 2028: Grand View Research, Inc.

Retrieved on: 
Monday, August 30, 2021
Rio, CAGR, Disaster, Weather, IOT, Service, Growth, Lists of disasters, Police, Terrorism, Microsoft, Government, DialAmerica, Solution, Contact tracing, AT, Hospital, Revenue, Internet of things, Risk, Partnership, SAN, Algorithm, AT&T, Information and communications technology, COVID-19, USD, Technology, Risk management, Bottled water

SAN FRANCISCO, Aug. 30, 2021 /PRNewswire/ --The global disaster preparedness systems market size is expected to reach USD 255.19 billion by 2028, registering a CAGR of 7.4% from 2021 to 2028, according to a new report by Grand View Research, Inc.

Key Points: 
  • SAN FRANCISCO, Aug. 30, 2021 /PRNewswire/ --The global disaster preparedness systems market size is expected to reach USD 255.19 billion by 2028, registering a CAGR of 7.4% from 2021 to 2028, according to a new report by Grand View Research, Inc.
  • Disaster preparedness refers to the preparations for mitigating the damages caused by natural or manmade disasters.
  • Various countries are making efforts to make technological enhancements in their disaster preparedness systems.
  • Grand View Research has segmented the global disaster preparedness systems market based on type, solution, services, communication technology, end use, and region:
    Disaster Preparedness Systems Type Outlook (Revenue, USD Million, 2016 - 2028)

Global Disaster Preparedness Systems Market Report 2021-2028: Analysis by Emergency/Mass Notification, Surveillance, Safety Management, Earthquake/Seismic Warning, Disaster Recovery and Backup Systems - ResearchAndMarkets.com

Retrieved on: 
Tuesday, August 17, 2021
Software, Technology, Internet, Data Management, Rio, CAGR, Disaster, Weather, IOT, Service, Growth, Lists of disasters, Police, Terrorism, Microsoft, Government, DialAmerica, Solution, Contact tracing, AT, Hospital, Internet of things, Risk, Partnership, Algorithm, AT&T, Information and communications technology, COVID-19, USD, Technology, Risk management, Bottled water

Disaster preparedness refers to the preparations for mitigating the damages caused by natural or manmade disasters.

Key Points: 
  • Disaster preparedness refers to the preparations for mitigating the damages caused by natural or manmade disasters.
  • Various countries are making efforts to make technological enhancements in their disaster preparedness systems.
  • For instance, in April 2020, Disaster Management Group announced a partnership with DialAmerica to provide contact tracing for COVID-19.
  • In terms of type, the safety management system segment is expected to witness significant growth over the forecast period.

Global Disaster Preparedness Systems Market Report 2021

Retrieved on: 
Tuesday, August 17, 2021
Rio, CAGR, Disaster, Weather, IOT, Service, Growth, Lists of disasters, Police, Terrorism, Microsoft, Government, DialAmerica, Solution, Contact tracing, AT, Hospital, Internet of things, Risk, Partnership, Algorithm, AT&T, Information and communications technology, COVID-19, USD, Technology, Bottled water, Risk management

DUBLIN, Aug. 17, 2021 /PRNewswire/ -- The "Disaster Preparedness Systems Market Size, Share & Trends Analysis Report by Type, by Solution, by Services, by Communication Technology, by End Use, by Region, and Segment Forecasts, 2021 - 2028" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Aug. 17, 2021 /PRNewswire/ -- The "Disaster Preparedness Systems Market Size, Share & Trends Analysis Report by Type, by Solution, by Services, by Communication Technology, by End Use, by Region, and Segment Forecasts, 2021 - 2028" report has been added to ResearchAndMarkets.com's offering.
  • The global disaster preparedness systems market size is expected to reach USD 255.19 billion by 2028, registering a CAGR of 7.4%
    The growth can be attributed to the increasing terrorism and criminal activities coupled with unpredictable natural disasters.
  • Disaster preparedness refers to the preparations for mitigating the damages caused by natural or manmade disasters.
  • Various countries are making efforts to make technological enhancements in their disaster preparedness systems.