EGain

eGain Announces AssistGPT™ for CCaaS at Enterprise Connect

Retrieved on: 
Monday, March 25, 2024
Knowledge, EGain, Synthetic media, Enterprise, Amazon Web Services, Cisco, Avaya, Gen, Generative

SUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.

Key Points: 
  • SUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.
  • An integral part of the eGain Knowledge Hub and powered by Generative AI, AssistGPT is a comprehensive zero-code tool that helps automate the knowledge management lifecycle.
  • With pre-built connectors to CCaaS, AssistGPT for CCaaS is available at the marketplaces of leading providers such as Cisco, Amazon Connect, Avaya, Genesys, Five9, and Talkdesk, as part of the eGain Knowledge Hub.
  • “AssistGPT makes life easy for knowledge managers and authors, while unleashing operational value to the business,” said Ashu Roy, eGain CEO.

eGain to Participate in the Annual Roth Conference on March 18, 2024

Retrieved on: 
Tuesday, March 12, 2024
MKR, EGain, Conference

SUNNYVALE, Calif., March 12, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a knowledge automation platform for customer engagement, today announced that CEO Ashu Roy and CFO Eric Smit will be hosting meetings with investors on March 18, 2024 at the 36th Annual Roth Conference taking place March 17-19, 2024 in Dana Point, California.

Key Points: 
  • SUNNYVALE, Calif., March 12, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a knowledge automation platform for customer engagement, today announced that CEO Ashu Roy and CFO Eric Smit will be hosting meetings with investors on March 18, 2024 at the 36th Annual Roth Conference taking place March 17-19, 2024 in Dana Point, California.
  • For additional information, or to schedule a meeting with eGain management, please contact either your ROTH representative, or MKR Investor Relations, eGain’s investor relations firm, at [email protected] .

Enterprise Connect’s Expo Hall Features Hundreds of Innovative Products and Services to Improve Communication, Collaboration, and CX Strategies

Retrieved on: 
Monday, March 18, 2024
Hardware, IOT (Internet of Things), Social Media, Content Marketing, Technology, Public Relations, Investor Relations, Communications, Apps, Applications, Artificial Intelligence, Media, Telecommunications, Software, Networks, Internet, Mobile, Wireless, Cloud, Knowledge, Theta, Software as a service, Administrator, CX, Enterprise, SMS, Goto, Generative, AX, Pulse, Investment, Zoom, USB, Conversation, Shure, Cisco Webex, Genesys, Microsoft, BPO, TEAMS, EX, Partnership, BMA, RingCentral, AWS, Disruption, Nectar, Booth, Exhibition, RSI, PBX, System, EGain, ROI, Organization, DSP, IVR, Communication, Theatre, Chatbot, Secure, GDPR, VERSA, ASC, Cisco, Fortune 500, Aura, Microsoft Teams, Sinch, API, Expo Hall, NexGen, GoTo Resolve, LED, USB-to-serial adapter, Motus, KMS (hypertext), Culture, Logitech, AudioCodes, AVANT, CIC, Original design manufacturer, Intelligence cycle, Human, Sales

Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall.

Key Points: 
  • Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall.
  • “Our Expo Hall is the only place to find the enterprise communications and customer experience providers displaying their solutions in one location.
  • Attendees will have the opportunity to see the hundreds of innovative products and service available to ensure they make the best purchasing decisions to improve their communication, collaboration, and CX strategies,” said Eric Krapf, General Manager, Enterprise Connect.
  • Afiniti , Booth #1311: Afiniti is a CX AI pioneer, delivering measurable business outcomes for Fortune 500 companies since 2006.

eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Berlin

Retrieved on: 
Friday, February 23, 2024
Knowledge, Information Today, SME, Automation, EGain

SUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the leading AI knowledge platform for customer engagement, today announced that the company will showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, scheduled for February 26-29.

Key Points: 
  • SUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the leading AI knowledge platform for customer engagement, today announced that the company will showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, scheduled for February 26-29.
  • Rated #1 by analysts and KMWorld, the eGain Knowledge Hub delivers accurate answers and personalized guidance in the flow of work for agents.
  • Accelerating automation in the Knowledge Hub is eGain AssistGPT ™, a new no-code, generative AI capability that helps companies build knowledge using customer conversations and SME documents, up to 5x faster than industry benchmarks.
  • The company will demonstrate how the Knowledge Hub leverages generative AI to deliver much quicker business value at scale, with radical task automation for knowledge authors, agents, and analysts.

eGain Reports Growing Profitability in its Fiscal Second Quarter; New Logos Increase with AssistGPT AI Offering

Retrieved on: 
Thursday, February 8, 2024
Knowledge management, Depreciation, GAAP, EGain, International, Total, Tax, Synthetic media, Reinsurance

“Our AssistGPT offering helped us win new logos in the quarter," said Ashu Roy, eGain’s CEO.

Key Points: 
  • “Our AssistGPT offering helped us win new logos in the quarter," said Ashu Roy, eGain’s CEO.
  • For the third quarter of fiscal 2024 ending March 31, 2024, eGain expects:
    Total revenue of between $22.6 million to $23.0 million.
  • For the fiscal 2024 full year ending June 30, 2024, eGain expects:
    Total revenue of between $92.0 million to $93.0 million.
  • eGain will discuss its fiscal 2024 second quarter results today via a teleconference at 2:00 p.m. Pacific Time.

eGain to Announce Fiscal 2024 Second Quarter Financial Results on February 8, 2024

Retrieved on: 
Thursday, January 25, 2024
International, EGain, Webcast

SUNNYVALE, Calif., Jan. 25, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), a knowledge automation platform for customer engagement, will announce its fiscal 2024 second quarter financial results after the close of regular market trading on Thursday, February 8, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m.

Key Points: 
  • SUNNYVALE, Calif., Jan. 25, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), a knowledge automation platform for customer engagement, will announce its fiscal 2024 second quarter financial results after the close of regular market trading on Thursday, February 8, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m.
  • Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.
  • To access the live call, dial 844-481-2704 (U.S. toll free) or +1 412-317-0660 (International) and ask to join the eGain earnings call.
  • A phone replay of the conference call will be available starting two hours after the call and remain in effect for one week.

TENAQUIP Selects eGain for Digital Customer Service

Retrieved on: 
Tuesday, December 12, 2023
Microsoft, Outlook, Gartner, DCS, Stock, EGain, ERP, Sales

SUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading distributor of industrial supplies, selected eGain for digital customer service (DCS).

Key Points: 
  • SUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading distributor of industrial supplies, selected eGain for digital customer service (DCS).
  • One of Canada’s Best Managed Companies, TENAQUIP is committed to providing exceptional customer service, appropriately named “Signature Service,” to match the high quality of products they distribute.
  • The company selected eGain to modernize its digital customer service.
  • “eGain will help us deliver on our service promise.”
    “Rated #1 in knowledge-powered digital engagement by Gartner, eGain is a pioneer in DCS,” said Ashu Roy, eGain CEO.

Investment Management Giant Selects eGain to Modernize Knowledge Management

Retrieved on: 
Tuesday, December 5, 2023
Knowledge, AI, Name, EGain, CX, Cryptocurrency

SUNNYVALE, Calif., Dec. 05, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the knowledge automation platform for customer engagement, announced that a global investment management company has selected eGain Knowledge Hub ™ to transform experiences for thousands of contact center agents, financial advisors, and knowledge authors.

Key Points: 
  • SUNNYVALE, Calif., Dec. 05, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the knowledge automation platform for customer engagement, announced that a global investment management company has selected eGain Knowledge Hub ™ to transform experiences for thousands of contact center agents, financial advisors, and knowledge authors.
  • Investment management CX has been stuck on a plateau six years in a row, according to the Forrester CX Index.
  • Impressed with eGain’s best-in-class knowledge management functionality, cutting edge AI capabilities, and a great experience it had with eGain’s unique, risk-free production pilot— Innovation in 30 Days ™—the company selected eGain.
  • “Effective knowledge must be correct, consumable, and compliant in financial services,” said Ashu Roy, eGain CEO.

eGain Wins KMWorld Magazine’s KM Promise Award for 2023

Retrieved on: 
Friday, November 10, 2023
Knowledge, EGain, Automation, Organization, Conference, Knowledge management, Information Today

SUNNYVALE, Calif., Nov. 10, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the knowledge automation platform for customer engagement, announced that it was selected by KMWorld magazine for the 2023 KMPromise Award .

Key Points: 
  • SUNNYVALE, Calif., Nov. 10, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the knowledge automation platform for customer engagement, announced that it was selected by KMWorld magazine for the 2023 KMPromise Award .
  • Presented to eGain at the KMWorld 2023 Conference in Washington, D.C., the award is given to the organization that is delivering on its promise to customers by providing innovative technology solutions for implementing and integrating KM practices into their business processes, according to KMWorld.
  • “I’m delighted that eGain has won the KMWorld Promise Award this year.
  • This is a well-deserved honor.”
    “We are honored to receive this award,” said Ashu Roy, eGain CEO.

Knowledge Management Software Market is driven by the growing emphasis on personalized learning - Technavio

Retrieved on: 
Thursday, November 16, 2023
Knowledge, Machine learning, Knowledge management software, Organization, SAP, Confluence, Artificial intelligence, Student, Algorithm, SAS, SME, USD, Atlassian, SAP SE, Geography, Communication, EGain, Shahid (streaming platform), Parent, SE, AI, Knowledge management, Video game, Risk management, Online shopping

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Key Points: 
  • Request sample report
    The market is primarily driven by several key factors driving its expansion, including the emphasis on personalized learning, integration of AI with knowledge management software, and the challenges associated with operational implementation in organizations.
  • Knowledge management software stands as a critical application that identifies, captures, evaluates, retrieves, and shares information across enterprises, significantly impacting operational efficiency and customer satisfaction.
  • Technavio highlights the emerging trends of Knowledge Management Software Market:
    Personalized Learning Emphasis: The paradigm shift from traditional learning methods towards personalized, interactive learning approaches is driving the market growth.
  • Buy the full report here
    According to Technavio's findings, the knowledge management software market is exepected for substantial growth, driven by trends such as personalized learning emphasis, AI integration, and the challenges associated with operational implementation.