Genesys Customers Reach New Heights on Genesys Cloud CX
SAN FRANCISCO, May 24, 2023 /PRNewswire/ -- Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform. With nearly 30% year-over-year growth on the platform in total customers during the company's most recent fiscal year 2023 (February 1, 2022-January 31, 2023), Genesys Cloud CX today powers more than 4,500 organizations to orchestrate loyalty-defining experiences that give them a competitive edge while helping them gain efficiency and scale. Strong customer demand for the all-in-one experience orchestration platform has propelled the company's momentum with more than $2 billion total revenue reported in the last fiscal year.
- "The benefits Genesys Cloud CX customers are achieving speaks to the platform's ability to meet the experience goals for any organization, regardless of size, industry or location," said Olivier Jouve, chief product officer at Genesys.
- Genesys customers are transforming how they connect with their customers using the most innovative cloud platform on the market and adopting the latest digital and generative AI innovations, such as speech analytics and auto-summarization.
- O2E Brands, the company behind 1-800-GOT-JUNK?, evolved from its on-premises solution to Genesys Cloud CX to achieve unlimited scalability and agility.
- Join Genesys at Xperience '23 to learn directly from our customers about how Genesys Cloud CX empowers them to transform their customer and employee experiences.