Assist

ServiceNow to Acquire Atrinet NetACE Network Technology to Accelerate Business Transformation for Telcos

Retrieved on: 
Monday, February 26, 2024

Mobile World Congress -- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced it has signed an agreement to acquire NetACE™ network management and automation technology from Atrinet to accelerate business transformation for telecommunications companies (telcos).

Key Points: 
  • Mobile World Congress -- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced it has signed an agreement to acquire NetACE™ network management and automation technology from Atrinet to accelerate business transformation for telecommunications companies (telcos).
  • Once re-platformed into the ServiceNow platform, Atrinet’s NetACE technology will enable comprehensive, end-to-end network lifecycle management for telcos on a single, AI-first digital workflow platform.
  • Atrinet NetACE cloud-native product suite provides a low-code approach to automating all discovery, provisioning, and network management processes for telcos under an open network, unified management system.
  • In conjunction with the sale of NetACE to ServiceNow, Atrinet has become a certified ServiceNow Consulting and Implementation Partner.

ServiceNow and NVIDIA Expand Relationship with Introduction of Telco-Specific GenAI solutions to Elevate Service Experiences

Retrieved on: 
Monday, February 26, 2024

Mobile World Congress: ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, and NVIDIA (NASDAQ: NVDA) today announced that they are broadening their relationship with the introduction of telco-specific generative AI solutions to elevate service experiences.

Key Points: 
  • Mobile World Congress: ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, and NVIDIA (NASDAQ: NVDA) today announced that they are broadening their relationship with the introduction of telco-specific generative AI solutions to elevate service experiences.
  • “Together, ServiceNow and NVIDIA will help telcos realize unprecedented business value and impact, fast.
  • Service Assurance: GenAI provides service assurance teams, stakeholders, and customers a streamlined and rapid understanding of incidents.
  • ServiceNow and NVIDIA plan to build out additional telco-specific GenAI use cases based on the unique needs of customers.

TriageLogic Announces Innovative "Triage Assist" Solution for Nurse Training and Quality Assurance

Retrieved on: 
Wednesday, February 28, 2024

JACKSONVILLE, Fla., Feb. 28, 2024 /PRNewswire-PRWeb/ -- Due to budget restrictions, many healthcare organizations, physicians' practices, and medical call centers are finding it difficult to train new triage nurses and oversee the work of seasoned ones. This is particularly problematic when it comes to evaluating their phone calls with patients: on average, only three to five calls per nurse per month can be screened for accuracy.

Key Points: 
  • Triage Assist uses the power of AI to simulate real-life scenarios and enhance the skills of triage nurses.
  • This is why TriageLogic is proud to announce its new Triage Assist module to solve these training and quality assurance challenges.
  • The module focuses on improving nurse confidence and competence, reflecting studies that show how this can lead to better patient outcomes.
  • At the same time, Quality Assurance (QA) Assist will review the triage protocols that the nurse selects to verify if they align with the patient's symptoms.

Exterro Announces Generative-AI Powered Assistant for E-Discovery

Retrieved on: 
Wednesday, January 31, 2024

PORTLAND, Ore. and COIMBATORE, India, Jan. 31, 2024 /PRNewswire/ -- Exterro, a leading data risk management software company, today announced Exterro Assist, an advanced AI assistant for E-discovery, privacy and data governance, forensic investigations, and cybersecurity experts. Boasting a wide range of capabilities, Exterro Assist is embedded within Exterro products, enabling customers to quickly search and retrieve contextually relevant information and automate complex workflows using natural language, increasing productivity by as much as 75%. Exterro Assist will first be available as an add-on to Exterro Legal Hold customers and will soon become available within every module of the Exterro Data Risk Management Platform.

Key Points: 
  • PORTLAND, Ore. and COIMBATORE, India, Jan. 31, 2024 /PRNewswire/ -- Exterro, a leading data risk management software company, today announced Exterro Assist, an advanced AI assistant for E-discovery, privacy and data governance, forensic investigations, and cybersecurity experts.
  • Exterro Assist will first be available as an add-on to Exterro Legal Hold customers and will soon become available within every module of the Exterro Data Risk Management Platform.
  • Once again, we are at the forefront of the industry with the introduction of our generative AI-powered assistant," said Ajith Samuel, Cofounder and Chief Product Officer at Exterro.
  • Exterro Assist is seamlessly embedded with our E-discovery solutions and understands user interactions contextually, not just the literal meaning.

Snap One Launches Control4 Connect & Control4 Assist to Elevate the Customer Experience and Create New Recurring Revenue Opportunities for Partners

Retrieved on: 
Thursday, January 18, 2024

Beginning April 23, 2024, Control4 Connect will be required for all new U.S. Control4 systems.

Key Points: 
  • Beginning April 23, 2024, Control4 Connect will be required for all new U.S. Control4 systems.
  • Available immediately to Partners that become Assist Authorized, Control4 Assist is an optional remote support service that significantly reduces the burden of providing customer support while still providing recurring revenue benefits.
  • Partners will receive revenue share for Assist and Assist Premium services, paid monthly over 12 months by direct wire payment.
  • Control4 Assist and Assist Premium offer Control4 Partners of all sizes unparalleled recurring revenue opportunities and meet today’s customer demands,” Heyman said.

INSTANDA Taps New VP to Oversee Client Relationships & Success for North America

Retrieved on: 
Tuesday, January 23, 2024

NEW YORK, Jan. 23, 2024 /PRNewswire-PRWeb/ -- INSTANDA, a no-code, digital platform for insurance carriers and managing general agents, announces today the promotion of Katy Murray to vice president of client success where she will oversee all client relationships in North America. Katy previously served as strategic account manager for INSTANDA.

Key Points: 
  • NEW YORK, Jan. 23, 2024 /PRNewswire-PRWeb/ -- INSTANDA , a no-code, digital platform for insurance carriers and managing general agents, announces today the promotion of Katy Murray to vice president of client success where she will oversee all client relationships in North America.
  • "Her profound insights into the insurance landscape, coupled with her strategic mindset, position her perfectly to lead our client success team in North America."
  • Reporting directly to INSTANDA COO Ben Snape, Murray will provide guidance and mentorship to all North American client success managers, helping them fortify client engagement and relationship cultivation.
  • She will also work to identify obstacles hindering client goals and work collaboratively with cross-functional teams to implement effective solutions.

OVER HALF OF AMERICANS ARE MORE CONCERNED ABOUT THEIR FINANCIAL SITUATION THAN LAST YEAR

Retrieved on: 
Wednesday, January 17, 2024

DALLAS, Jan. 17, 2024 /PRNewswire/ -- A new survey from TaxAct® reveals growing financial insecurities in the U.S. More than half of Americans say they are more concerned about their financial situation this year than last year, with three in four worried about the cost of basic necessities such as food (75%) and utilities (77%). Adding to that concern is their anticipation of lower tax refunds next year that would have potentially helped offset this worry.

Key Points: 
  • Rising costs, debt and unemployment are shown to have impacted many consumers' financial plans and savings goals.
  • "We're seeing that financial worries are impacting Americans across the board and are a key point of concern going into tax season," said TaxAct Chief Product Officer, Bastien Martini.
  • This year's survey explored changes in financial attitudes year over year compared to the findings of TaxAct's 2023 consumer survey .
  • Designed to identify the main financial concerns and personal finance trends during this tax season, the survey identified two distinct categories that highlight Americans' financial uncertainty.

Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences

Retrieved on: 
Thursday, January 11, 2024

Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end conversational experiences across the whole customer journey.

Key Points: 
  • Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end conversational experiences across the whole customer journey.
  • Integrating advanced analytics, AI, and generative AI features with Infobip’s core Software-as-a-Service (SaaS) portfolio, AI Hub supports digital transformation.
  • In launching Infobip AI Hub, the global cloud communications platform collaborated with Microsoft to develop new ways of integrating generative AI within its customer engagement suite and offer even more conversational experiences to consumers.
  • Enhancing Infobip’s global communications platform, AI Hub enables organizations to create tailored customer experiences with the help of generative AI and advanced analytics to drive conversational transformation for their customers.

ServiceNow launches major expansion to Now Assist generative AI portfolio with new capabilities to transform experiences and increase productivity

Retrieved on: 
Thursday, November 16, 2023

ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today launched a major expansion to its Now Assist generative AI portfolio with new capabilities to transform experiences and increase productivity.

Key Points: 
  • ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today launched a major expansion to its Now Assist generative AI portfolio with new capabilities to transform experiences and increase productivity.
  • All three solutions enhance ServiceNow’s portfolio of practical generative AI applications that are helping customers transform how they work.
  • Now Assist in Virtual Agent helps organizations create and deploy advanced generative AI chat experiences in 15 minutes or less with enhanced guided setup capabilities.
  • Now Assist for Field Service Management (FSM) helps field service teams deliver better, more proactive experiences and accelerate productivity with generative AI.

SoundHound AI Announces New Employee Assist Voice AI Product for Restaurants

Retrieved on: 
Thursday, November 16, 2023

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20231116512385/en/
    Easily accessible via a headset or tablet, Employee Assist uses SoundHound’s voice AI with generative AI capabilities to learn instruction manuals, ingredient and allergen information, and more.
  • (Graphic: Business Wire)
    Employee Assist is a category-defining voice AI technology that enables restaurant employees from both the front and back-of-house to ask a custom-trained voice assistant critical questions – and get immediate responses – completely hands-free.
  • Easily accessible via a headset or tablet, this groundbreaking product uses SoundHound’s voice AI with generative AI capabilities to learn and understand instruction manuals, ingredient and allergen information, and more.
  • Now they can be coached step-by-step by Employee Assist – avoiding the need to remove their gloves, consult a manual, or distract another employee.