TeleChoice resolution provides remedy to affected individuals and offers better security for all customers
Retrieved on:
Monday, October 31, 2022
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= TeleChoice resolution provides remedy to affected individuals and offers better security for all customers =
Key Points:
- = TeleChoice resolution provides remedy to affected individuals and offers better security for all customers =
The Acting Australian Information Commissioner, Timothy Pilgrim, has accepted an enforceable undertaking from Business Service Brokers Pty Ltd (trading as TeleChoice), following an incident in which the personal information of former TeleChoice customers was found in a shipping container located on publically accessible land. - The information included the records of individuals who were TeleChoice customers prior to 31 March 2013.
- Australian customers expect that organisations will handle their personal information securely, and are entitled to this under the Privacy Act, Mr Pilgrim said.
- The OAIC will continue to liaise with TeleChoice to ensure that it meets its obligations in the enforceable undertaking.
- When TeleChoice became aware of this, it immediately removed all of the customer personal information and destroyed it, except for a small sample.
- As a result of this, TeleChoice is unable to determine the identity of the customers affected by this incident.
- TeleChoice advised that only customer records prior to 31 March 2013 may have been stored in the containers, which means only individuals who were TeleChoice customers prior to this may have been affected by this incident.
- Individuals who think they may have been affected by this incident can contact TeleChoice at [email protected].
- Individuals can contact the OAICs Enquiries Line for further information about the Privacy Act 1988 (Cth) and their privacy rights, on 1300 363 992 or [email protected].