KPA Car Dealership Trust Survey: While A Minority of Americans Experience Deceptive Selling At Dealerships, Most Still Distrust Them
The survey reveals that about one-third of Americans have experienced things like deceptive selling, hidden fees, or dishonest salespeople.
- The survey reveals that about one-third of Americans have experienced things like deceptive selling, hidden fees, or dishonest salespeople.
- Yet over three-quarters of Americans (76%) don’t trust dealerships to be honest about pricing.
- Americans said the following…
30% agreed on the price and when they went to sign the paperwork found there were hidden fees. - “Buying or leasing a vehicle is a major financial decision for many Americans,” said Chris Fanning, CEO of KPA.