Meridian Integration Selected to Implement the IDEA Digital Customer Engagement Platform for Hampton Roads Sanitation District
JACKSONVILLE, Fla., Feb. 6, 2024 /PRNewswire/ -- After a rigorous planning and RFP process, Hampton Roads Sanitation District (HRSD) has selected Meridian Integration to implement the IDEA Digital Customer Engagement Platform.
- JACKSONVILLE, Fla., Feb. 6, 2024 /PRNewswire/ -- After a rigorous planning and RFP process, Hampton Roads Sanitation District (HRSD) has selected Meridian Integration to implement the IDEA Digital Customer Engagement Platform.
- By leveraging Meridian's IDEA platform, HRSD will enable robust customer self-service, enhanced communication capabilities, customer choice, and access to programs and benefits across all its jurisdictions.
- HRSD will use IDEA's full capabilities, including Customer and Agent Portals, Live Chat, the IDEA Mobile App, and extensive reporting capabilities.
- IDEA is an industry-leading solution that will integrate in real-time with their Oracle Customer Care and Billing System to enable broad customer self-service capabilities and streamline customer care operations."