Total Experience Records

HUB International and Rightpoint, a Genpact Company, Win Big at 2023 Sitecore Experience Awards with Total Experience Approach

Retrieved on: 
Friday, November 3, 2023
Data Management, Technology, Other Communications, Marketing, Advertising, Communications, Digital Marketing, Software, Artificial Intelligence, Internet, Content Marketing, VIU, Insurance, NYSE, Architecture, Organization, Platinum Partners, Total Experience Records, HUB, Hub International, Platinum, AI, Total, Mid-America Regional Council, Video game, Sitecore

Rightpoint, a global experience leader and Genpact (NYSE: G) company, announced today that it supported HUB International, a leading insurance brokerage in North America, in being selected as the Judges’ Choice Winner for the Americas Region in the 2023 Sitecore Experience Awards.

Key Points: 
  • Rightpoint, a global experience leader and Genpact (NYSE: G) company, announced today that it supported HUB International, a leading insurance brokerage in North America, in being selected as the Judges’ Choice Winner for the Americas Region in the 2023 Sitecore Experience Awards.
  • The award celebrates global organizations that drive innovation through digital experiences hosted on Sitecore, a world-leading end-to-end digital experience software.
  • The Sitecore Experience Awards recognize its customers who have utilized the platform to transform their organizations in innovative and impactful ways, clearly demonstrating how their Sitecore-driven solution delivers ground-breaking customer experiences and great overall business value.
  • HUB International earned the Judges’ Choice Winner for its project, “Revolutionizing Efficiency and Technology Advancements with VIU by HUB and Sitecore,” which was designed and implemented by Rightpoint.

Rightpoint, a Genpact Company, Receives Sitecore’s Excellence in Business Impact Award for Pioneering Total Experience Solutions

Retrieved on: 
Tuesday, August 22, 2023
Technology, Content Marketing, Other Communications, Marketing, Advertising, Communications, Software, Internet, Digital Marketing, Data Management, Total Experience, Heart, Collaboration, Vision, Platinum, Total Experience Records, NYSE, CMO, Total, Platinum Partners, Retail, Industrial design, Sitecore

Rightpoint, a global experience leader and Genpact (NYSE: G) company, announced today it has received Sitecore's prestigious Excellence in Business Impact Award for 2023.

Key Points: 
  • Rightpoint, a global experience leader and Genpact (NYSE: G) company, announced today it has received Sitecore's prestigious Excellence in Business Impact Award for 2023.
  • This accolade celebrates Rightpoint’s commitment to deliver exceptional software solutions catering to clients’ specific business needs, underpinned by its Total Experience approach.
  • The Sitecore Partner Awards honor top performers who have excelled in helping clients deliver exceptional digital experiences using Sitecore solutions.
  • The Excellence in Business Impact Award recognizes partners who have surpassed expectations in understanding and addressing customers' unique requirements with Sitecore solutions.

Rightpoint Recognized as a Leader in Employee Experience With Microsoft US Partner Award

Retrieved on: 
Thursday, January 19, 2023
Retail, Data Management, Other Communications, Technology, Human Resources, Marketing, Communications, Professional Services, Online Retail, Electronic Commerce, Other Technology, Telecommunications, Software, Internet, Mobile, Wireless, Ernst & Young Entrepreneur of the Year Award, Microsoft Partner Network, Human voice, Research, Genpact, Total Experience Records, Customer, Microsoft, Voice of the customer, Video game

Rightpoint , a Genpact company, has been recognized for its Global Experience leadership with its Total Experience approach encompassing employee, customer and product experience.

Key Points: 
  • Rightpoint , a Genpact company, has been recognized for its Global Experience leadership with its Total Experience approach encompassing employee, customer and product experience.
  • Over the past year, Rightpoint has received numerous industry-wide recognitions for its expert approach to developing bespoke employee, customer and product experiences, including the Microsoft US Partner Award Winner for Employee Experience last June.
  • The Microsoft US Partner Award program complements the global Microsoft Partner of the Year Award and highlights US specific partner impact.
  • “I’m thrilled that Rightpoint was named Microsoft US Partner Award winner for Employee Experience in the US.

Rightpoint at NRF 2023 Sharing Why a Total Experience Approach is the Future of Retail

Retrieved on: 
Thursday, January 5, 2023
Other Retail, Marketing, Content Marketing, Communications, Technology, Electronic Commerce, Online Retail, Retail, FC Avanhard Kramatorsk, NRF, Walmart, Genpact, Air Force One, HARP (Hadron Production Experiment), Employee experience design, Javits Center, Customer experience, Adobe, BigCommerce, Growth, Nike, Fifth Avenue, Noise, Conference, SVP, Motivation, Total Experience Records, Nightclub

A key theme of the show is discovering ways to break through the noise, this can be done by focusing on your brand’s total experience -- one that combines the customer experience, employee experience and product experience in order to promote customer and employee satisfaction and loyalty.

Key Points: 
  • Conference attendees are invited to visit Rightpoint in person at booth number 1229 on the expo floor.
  • There they can learn more about how brands are working with Rightpoint to shape experiences that empower colleagues and engage your customers.
  • Brands also need experts who understand the total experience, including the Customer Experience, Employee Experience, and the Product Experience.
  • By focusing on the Total Experience, brands are empowered to create bespoke experiences that meet every customer’s needs,” said Tom Quish, SVP of Customer Experience of Rightpoint.

Lexalytics, an InMoment Company, Announces Jeff Catlin and Paul Barba Will Present at the Text Analytics Forum

Retrieved on: 
Friday, November 4, 2022
Forum, AI, Human, Artificial intelligence, PX, Machine learning, EX, Natural language processing, Automated machine learning, Lexalytics, CX, NLP, Technology, News, Total Experience Records, Online shopping

AMHERST, Mass., Nov. 4, 2022 /PRNewswire-PRWeb/ -- Lexalytics®, an InMoment® Company and pioneer in AI-based NLP technology, announced today that its Head, Jeff Catlin, and its Chief Scientist, Paul Barba, will present at the Text Analytics Forum in Washington, D.C. on November 9th. Details of their presentations are:

Key Points: 
  • Lexalytics, an InMoment Company and pioneer in AI-based NLP technology, announced today that its Head, Jeff Catlin, and its Chief Scientist, Paul Barba, will present at the Text Analytics Forum in Washington, D.C. on November 9th.
  • AMHERST, Mass., Nov. 4, 2022 /PRNewswire-PRWeb/ -- Lexalytics, an InMoment Company and pioneer in AI-based NLP technology, announced today that its Head, Jeff Catlin, and its Chief Scientist, Paul Barba, will present at the Text Analytics Forum in Washington, D.C. on November 9th.
  • This is where the concept of omnichannel text analytics and NLP comes into play.
  • Our products combine natural language processing with artificial intelligence to transform text in all its forms into usable data.

Total Expert Achieves ISO 27001 Certification

Retrieved on: 
Thursday, August 18, 2022
Technology, Construction & Property, Finance, Security, Banking, Professional Services, Software, Other Professional Services, Residential Building & Real Estate, Information, Trust, ISO, International Electrotechnical Commission, Total Experience Records, Total, Certification, ISMS, Marketing, CRM, IEC, International Organization (journal), Growth, Risk management

Total Expert , the only CRM and customer engagement platform purpose-built for modern financial institutions, today announced it has been granted ISO 27001 certification following an extensive audit process.

Key Points: 
  • Total Expert , the only CRM and customer engagement platform purpose-built for modern financial institutions, today announced it has been granted ISO 27001 certification following an extensive audit process.
  • When it comes to IT security, ISO 27001 certification is one of the most respected international security standards.
  • With this certification, Total Expert has reaffirmed its highest commitment to implementing an ISMS to safeguard critical customer data.
  • Total Expert is committed to demonstrating a high level of information security and is proud to have achieved ISO 27001 certified status, said Chris Rossi , Director of Information Security at Total Expert.

Total Expert Named an Inc. 5000 Fastest-Growing Company for Fifth Consecutive Year

Retrieved on: 
Tuesday, August 16, 2022
Technology, Construction & Property, Entrepreneur, Finance, Banking, Professional Services, Software, Consumer, Residential Building & Real Estate, Other Professional Services, Total Experience Records, CEO, Growth, Marketing, CRM, Uncertainty, COVID-19, Conference, Murder Inc. Records, Online shopping

This marks the fifth year in a row that Total Expert has been recognized by Inc. and follows a 277% growth in the companys revenue over the past three years.

Key Points: 
  • This marks the fifth year in a row that Total Expert has been recognized by Inc. and follows a 277% growth in the companys revenue over the past three years.
  • Today, Total Expert is powering marketing and revenue growth for nearly 30% of total mortgage production in the United States, including 15 of the top 25 banks and lenders.
  • This level of growth has been instrumental in expanding Total Expert to nearly 300 employees, serving more than 175 customers.
  • Marked by several prestigious awards, new integration partners, team growth, and new business, Total Expert is proud to be recognized as an Inc. 5000 Fastest-Growing Company in America.

Total Expert Releases Features to Help Banks and Lenders Build Pipeline in a Compressed Market

Retrieved on: 
Wednesday, August 10, 2022
Technology, Finance, Fintech, Marketing, Banking, Communications, Professional Services, Software, Data Management, Total Experience Records, Industry, Efficiency, Marketing, CRM, Growth, Construction, Online shopping

“Total Expert’s new capabilities drive referrals and lead generation for banks and lenders--which is more important than ever given the current economic environment,” said Matt Tippets, chief product officer at Total Expert. “We also recognize that Total Expert serves as the hub for customer experience, and place a high level of importance on connecting with the tools that lenders rely on. Customers can leverage data and insights pulled from six new valuable industry integration partners to nurture leads and develop personal connections that generate retention and customer loyalty.”

Key Points: 
  • Total Experts new capabilities drive referrals and lead generation for banks and lenders--which is more important than ever given the current economic environment, said Matt Tippets , chief product officer at Total Expert.
  • We also recognize that Total Expert serves as the hub for customer experience, and place a high level of importance on connecting with the tools that lenders rely on.
  • Preferred Dialer Settings: Allows users to select between their personal, office, or Total Expert dialer to make and receive calls with their leads.
  • Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services firms.

T-Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time

Retrieved on: 
Thursday, July 28, 2022
5G, Mobile, Wireless, Technology, Carriers and Services, Telecommunications, Time, LTE, T-Mobile US, Digital, Industry, Network, J.D. Power, Social media, Total Experience Records, NASDAQ, Mobile network operator, T-Mobile, Metro, UN, TMUS, Growth, Mobile phone, Mobile phone operator, Customer service, Sprint

Power ranked T-Mobile (NASDAQ: TMUS) first among Mobile Network Operators in its 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study Volume 2 for the 10th consecutive time, a win for the brands Care, Retail, Digital teams and customers.

Key Points: 
  • Power ranked T-Mobile (NASDAQ: TMUS) first among Mobile Network Operators in its 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study Volume 2 for the 10th consecutive time, a win for the brands Care, Retail, Digital teams and customers.
  • T-Mobiles 10th consecutive first place finish is a testament to our focus on delivering exceptional customer experiences, and this win only motivates our team to aim even higher!
  • Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study Volume 2 goes a long way to reinforce and motivate T-Mobiles efforts.
  • Learn more about T-Mobiles highly awarded and industry leading customer care model by visiting www.t-mobile.com/customers/customer-care.

Choiceform drives the growth of company by upgrading CEM concept to the Total Experience Management platform TX

Retrieved on: 
Monday, July 11, 2022
Solution, Confidentiality, Platform as a service, Brain, BX, ROI, SDL Passolo, Marketing, Data collection, SX, Element, Total Experience Records, PX, IDC, View, Multimedia, Somatosensory system, Compliance, Discovery, Technology, CEM, Software as a service, Research, CX, Computer, Growth, EX, Decision-making, Moment, Organization, Retail, Online shopping, Risk management, Chinese

SHANGHAI, July 11, 2022 /PRNewswire/ --Choiceform, China's leading CEM management platform provider introduced a brand-new CEM concept to its Total Experience Management platform TX that helps to improve customer experience and clients' business performance.

Key Points: 
  • SHANGHAI, July 11, 2022 /PRNewswire/ --Choiceform, China's leading CEM management platform provider introduced a brand-new CEM concept to its Total Experience Management platform TX that helps to improve customer experience and clients' business performance.
  • With the new concept, Choiceform helps to create business growth for its clients through its absolute advantages in three steps.
  • Consequently, it becomes very important to accurately define CEM.The TX Total Experience concept proposed by Choiceform is a customer-oriented strategic management system that includes brand experience (BX), product experience (PX) and service experience (SX), supplemented by employee experience (EX).
  • The perfect combination of the four metrics demonstrates a complete holistic consumer insights which drives enhanced experience management.