CDG Integration with Blue Planet Helps Conterra Networks Improve Efficiencies
CHAMPAIGN, Ill., July 18, 2023 /PRNewswire/ -- Communications Data Group (CDG), in partnership with Conterra Networks, is elated to announce the recent completion of an integration with Blue Planet's alert and alarm monitoring tool that enables automated trouble ticket creation for their customers in the event of a fault at a customer's location.
- CHAMPAIGN, Ill., July 18, 2023 /PRNewswire/ -- Communications Data Group (CDG), in partnership with Conterra Networks, is elated to announce the recent completion of an integration with Blue Planet's alert and alarm monitoring tool that enables automated trouble ticket creation for their customers in the event of a fault at a customer's location.
- The integration utilizes Blue Planet's intelligent automation portfolio and CDG's vendor-agnostic OSS/BSS platform, MBS, and leverages AWS services to create tickets in MBS from Blue Planet alarms and send notifications to affected customers of any potential issues or outages, which streamlines Conterra's business processes.
- Gigi Sizer, Vice President of Information Systems Management for Conterra, noted, "As we strive to seek integration solutions for our major systems platforms, this API between Blue Planet, our NMS, and our MBS trouble ticketing system creates efficiencies in our NOC, allowing us to decrease our mean time to acknowledge and triage service interruptions more rapidly.
- Enhancements like this allow us to further our mission to provide excellent service to our customers."