Retail Systems Research

Extreme Networks Reports Second Quarter Fiscal Year 2024 Financial Results

Retrieved on: 
Wednesday, January 31, 2024
Telecommunications, Software, Networks, Data Management, Technology, Apps, Applications, Other Technology, Security, Cloud, EPS, Education, Winnipeg Jets, ARR, IEEE 802.11be, Wi-Fi, Machine learning, COVID, General Motors, Philadelphia Flyers, TD SYNNEX, ZTNA, London South Bank University, Organization, Partnership, Biophysical environment, Rationalization, Internet of things, Leeds Beckett University, LG Energy Solution, Canada Life Centre, Growth, Hospital, Universal, Robotics, University, Wells Fargo Center, Extreme Networks, ESG, RSR, AI, Society, Next, Digital twin, EV, Kingdom, Zero trust security model, Retail Systems Research, Kingston University

Extreme Networks, Inc. (“Extreme”) (Nasdaq: EXTR) today released financial results for its second quarter ended December 31, 2023.

Key Points: 
  • Extreme Networks, Inc. (“Extreme”) (Nasdaq: EXTR) today released financial results for its second quarter ended December 31, 2023.
  • As a result, our distributors and partners have lowered inventory purchases, which we expect to accelerate in the third quarter.
  • Kevin Rhodes, Executive Vice President and Chief Financial Officer, stated, "Despite lower revenue in the second quarter, we improved our gross margins and optimized our operating expenses to maintain a healthy operating margin profile during the quarter.
  • In the third quarter, we expect higher sell-through than sell-in, which will have a more significant impact on our operating results.

One price, one deployment: SAS retail customers see trusted results faster

Retrieved on: 
Monday, January 15, 2024
Cloud, NRF, National Retail Federation, SAS, AI, Retail Systems Research, CPG, Final good, Pressure, EXPO, Research, News, Elasticity, Retail

NEW YORK, Jan. 15, 2024 /PRNewswire/ -- NRF 113th Annual Convention and EXPO -- Whether a retailer or a consumer goods manufacturer needs to better plan assortments, optimize pricing schemes or get a handle on supply chain visibility, SAS retail solutions deliver. And with new consumption-based pricing, customers can use as much – or as little – SAS as they need to crunch large analytic workloads anytime. Because SAS enterprise applications are built on the SAS® Viya® AI and analytics platform, they offer customers trusted analytical transparency coupled with endless cloud flexibility.

Key Points: 
  • And with new consumption-based pricing, customers can use as much – or as little – SAS as they need to crunch large analytic workloads anytime.
  • Because SAS enterprise applications are built on the SAS® Viya® AI and analytics platform, they offer customers trusted analytical transparency coupled with endless cloud flexibility.
  • "This configuration of SAS' comprehensive retail AI and analytics offerings is a solid option for a company with a data-first, cloud-first strategy."
  • SAS Financial Planning allows you to set merchandise financial goals using past, present and future demand using embedded retail best practices.

Pivotree Introduces Innovative Products Powered by AI to Empower Frictionless Commerce at NRF 2024

Retrieved on: 
Thursday, January 11, 2024
Software, Payments, Artificial Intelligence, Data Management, Technology, Supply Chain Management, Electronic Commerce, Retail, PVT, Generation Z, NRF, Multimedia, Inc., Commerce, Partnership, Software as a service, AI, Retail Systems Research, Gen, Ecosystem, Stock, Warehouse management system, Traffic management, TSX Venture Exchange, Research, SVP, Online shopping

Retailers can pre-book a meeting today with key executives at Pivotree to learn more about Pivotree’s latest products, and how to better address the frictionless commerce expectations of your customers.

Key Points: 
  • Retailers can pre-book a meeting today with key executives at Pivotree to learn more about Pivotree’s latest products, and how to better address the frictionless commerce expectations of your customers.
  • View the full release here: https://www.businesswire.com/news/home/20240111347844/en/
    Pivotree Empowering Frictionless Commerce at NRF 2024 (Graphic: Business Wire)
    “Adapting to inflation and supply chain uncertainty, the retail world has endured numerous global challenges.
  • The product data service is designed by taxonomists and powered by AI and ML to get products to market 60% faster and 75% cheaper than traditional manual methods.
  • Pivotree Control Tower is a dynamic SaaS-based solution designed to help retailers gain control over commerce complexity.

RSR and Extreme Networks Report: 63% of Financially Lucrative Retailers Say Wi-Fi Has Dramatically Improved Store Operations and Customer Experiences

Retrieved on: 
Wednesday, December 6, 2023
Mobile, Wireless, Technology, Discount, Variety, Department Stores, Supermarket, Networks, Internet, Data Management, Retail, Artificial Intelligence, RSR, NRF, Savers, Research, Yoy, Internet of things, Wi-Fi, Food, Kroger, Winners, Growth, Colruyt Group, Booth, Retail Systems Research, Temperature, Consumer electronics, Internet service provider, Online shopping

Only 32% of retailers say their Wi-Fi network is state of the art, while 57% say it’s just “good enough.”

Key Points: 
  • Only 32% of retailers say their Wi-Fi network is state of the art, while 57% say it’s just “good enough.”
    72% of retailers are using Wi-Fi to drive store operations.
  • 63% of Winners say in-store Wi-Fi has improved both customer order fulfillment and returns handling, while just 26% of all other retailers agree.
  • Extreme helps retailers create the store of the future – with the network as the strategic hub of experiences and efficiency.
  • Retailers such as Bemol , Leen Bakker , Savers and Colruyt rely on Extreme to drive engaging in-store experiences and streamline store operations.

SAS and project44 Team Up to Power Real-Time Visibility and Planning

Retrieved on: 
Monday, January 16, 2023
National Retail Federation, Thought, Movement, Research, Organization, Final good, New Zealand Commerce and Industry Office, SAS, Supply, NRF, Retail Systems Research, Retail, Accenture

NEW YORK, Jan. 16, 2023 /PRNewswire/ -- project44, the leading supply chain visibility platform, and SAS, the leader in analytics software and services, today announced its new retail ecosystem partner collaboration which will focus on harnessing supply chain data analytics to minimize disruptions impacting the customer experience.

Key Points: 
  • During NRF23, schedule an appointment to meet with project44 and SAS supply chain experts at SAS Booth 5020.
  • Visibility is an important step toward digitizing logistics workflows and training AI to make decisions that reduce costs and satisfy customers."
  • "The project44 and SAS collaboration brings together the world's largest global real-time transportation data repository with industry leading intelligent supply chain planning capabilities to enable precision and visibility in E2E global supply chains.
  • The collaboration promises greater agility, resiliency and cost optimization in supply chain planning," said Brian Kilcourse, Managing Partner at Retail Systems Research.

SAS helps companies find balance in a world of ever-shifting supply chains

Retrieved on: 
Monday, January 16, 2023
Cloud, Ecosystem, Final good, SAS, Azure, Machine learning, C. H. Robinson, Partnership, EXPO, Microsoft, Retail Systems Research, Video game console, Satellite navigation device

NEW YORK, Jan. 16, 2023 /PRNewswire/ -- NRF 112th Annual Convention and EXPO -- Retailers and consumer goods manufacturers need precise demand planning now more than ever. With help from the game-changing, AI-powered SAS® Intelligent Planning Cloud, companies can anticipate and address shopper needs and shipping disruptions more effectively. The software-as-a-service solution is available now on SAS Cloud powered by Microsoft Azure.

Key Points: 
  • With help from the game-changing, AI-powered SAS® Intelligent Planning Cloud , companies can anticipate and address shopper needs and shipping disruptions more effectively.
  • "SAS technologies integrated with Microsoft Azure are intended to drive faster, more complete analytics so that businesses can realize time-to-market results more quickly.
  • "SAS gives users improved clarity without stressing over complicated cloud operations," said Dan Mitchell, SAS.
    "
  • SAS is also a Microsoft for Cloud for Retail partner, which helps customers get up and running faster.

61% of Leading Global Retailers Trust Their Frontline Workers with Mobile Technology While They Are Working - And the Results Are In

Retrieved on: 
Thursday, July 21, 2022
Goal, Time, KPI-driven code analysis, WFM, Anomaly, Industry, Partner (business rank), RSR, Research, Solution, Workforce, Winners, Risk, Research report, Multimedia, EMEA, Adoption, Organization, Leadership, Technology, Commerce, Software, COVID, Communication, Growth, Retail Systems Research, Management, Creative industries, Online shopping, Retail

LIVONIA, Mich., July 21, 2022 /PRNewswire/ -- Today, the first global provider of integrated employee experience and workforce management solutions, WorkForce Software, published the results of global retail workforce management study with Retail Systems Research (RSR), which revealed that giving frontline deskless workers access to modern workforce management technology leveraging mobile devices frees up their managers' time and allows employees to have real-time access to smart business communications, KPIs, sales trends, and goals so they can have an immediate impact to the daily business – exactly where their work is happening – on the sales floor servicing customers. 

Key Points: 
  • "Mobile" is the underlying theme for technology enablers when it comes to the deskless retail workforce.
  • While 48% percent of "Winners" rate that capability "high value," 61% report that the technology is installed and delivering value.
  • Mobile automated time and attendance capability is the number one use of mobile technology for the deskless workforce of top retailers, with 76% of retail winners placing a "high value" on it.
  • "Many global retailers are blazing a trail by empowering their frontline deskless workers with powerful WFM technologies.

New Study From RSR Research: Retailers Face Big Challenges in Employee Hiring and Retention, But Highest-Performing Retailers Are Rising to the Challenge

Retrieved on: 
Thursday, June 23, 2022
Department Stores, Other Retail, Supermarket, Thought Leadership, Professional Services, Convenience Store, Restaurant, Bar, Data Analytics, Supply Chain Management, Retail, Key finding attacks, Theory, RSR, Retail Systems Research, Budget, Industry, Research, LLC, Workforce management, Face, Leadership, Technology, Retail, Online shopping

"We conduct this research every year," says Steve Rowen, managing partner at RSR Research and co-author of the report.

Key Points: 
  • "We conduct this research every year," says Steve Rowen, managing partner at RSR Research and co-author of the report.
  • "A few years back we titled it What Will It Take To Build A Better Retail Workforce?
  • Key Findings of the research:
    Retailers top business challenges set up a vicious cycle: Retailers are lowering prices for shoppers, resulting in smaller margins.
  • It also examines retailers budgets and plans for technologies, and ultimately offers baseline recommendations for navigating this brave new world for retailers.

NICE Captures 2022 “Customer Experience Technology of the Year” Award from National Technology News

Retrieved on: 
Tuesday, June 21, 2022
Software, Networks, Internet, Professional Services, Data Management, Apps, Applications, Technology, Digital Marketing, Data Analytics, Other Professional Services, Communications, Other Technology, NICE Ltd., CX, Industry, COVID-19, Intelligence, Technology, Publishing, Retail Systems Research, News, Company, U.S. Securities and Exchange Commission, Risk, Research, Private Securities Litigation Reform Act, Forward-looking statement, Growth, Marketing, Workforce, SEC, Year, NICE, NTN, Organization, Pharmaceutical industry, Customer service

NICE (Nasdaq: NICE) today announced that the 2022 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as its Customer Experience Technology of the Year award winner.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that the 2022 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as its Customer Experience Technology of the Year award winner.
  • The customer experience technology category rewards companies that deliver innovative solutions that make use of data and omnichannel to ensure a seamless, efficient and positive customer experience.
  • This is NICE Enlightens second consecutive award win from National Technology News.
  • NICE is thrilled to receive, for the second time, this award which acknowledges our continued commitment to our customers and helping them to deliver their own exceptional customer experiences with innovative AI technology, said Barry Cooper, President, NICE Workforce and Customer Experience Group.

Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Retrieved on: 
Tuesday, June 7, 2022
Online Retail, Data Management, Retail, Other Retail, Technology, Software, Internet, Cloud, Human, Time, Research, Forrester, AI, KPI-driven code analysis, Workforce, NPS, CSAT, Technology, Retail Systems Research, Compliance, Social media, Local search engine optimisation, Industry, Gold, KPI, CX, Video game console, Retail, Sales, Online shopping

Talkdesk, Inc., a global cloud contact centre leader for customer-obsessed companies, today introduced Talkdesk Retail Experience Cloud , the AI-powered customer service solution specifically made for retailers.

Key Points: 
  • Talkdesk, Inc., a global cloud contact centre leader for customer-obsessed companies, today introduced Talkdesk Retail Experience Cloud , the AI-powered customer service solution specifically made for retailers.
  • Designed based on extensive industry research and expertise, Talkdesk Retail Experience Cloud offers a broad range of benefits for retailers, their customers, and their workforces.
  • Talkdesk Retail Experience Cloud joins a growing roster of Talkdesk industry-specific contact centre innovations introduced by the company in recent months.
  • "The Talkdesk Retail Experience Cloud will be instrumental for us in continuing to serve our customers with the best technology available.