TELUS

Responsible AI Institute Welcomes Innovative New Members in Q3

Retrieved on: 
Thursday, September 28, 2023

Responsible AI Institute (RAI Institute), the non-profit enabling global organizations to harness the power of responsible AI, today announced a series of new members committed to safe and ethical innovation with AI.

Key Points: 
  • Responsible AI Institute (RAI Institute), the non-profit enabling global organizations to harness the power of responsible AI, today announced a series of new members committed to safe and ethical innovation with AI.
  • The Credo AI Responsible AI Governance Platform is the intelligence layer for AI projects across an organization.
  • We make responsible AI accessible, and are thrilled to announce our partnership with Responsible AI Institute, whose preeminent work in the standards space — particularly on conformity assessments and certifications for AI systems — continues to support practitioners as they navigate the complex landscape of AI products.
  • The decision to join the Responsible AI Institute's global movement was an easy one, as it aligns with our commitment to empower responsible AI efforts that positively impact employees, workplaces and society at large.” – Parag Kulkarni, Chief Technology Officer, Simpplr
    RAI Institute invites new members to join in driving innovation and advancing responsible AI.

TELUS International Named a ‘Leader’ for the Fifth Consecutive Year on Everest Group’s 2023 PEAK Matrix® for Customer Experience Management

Retrieved on: 
Thursday, September 28, 2023

Additionally, TELUS International was recognized as a global provider in Everest Group’s inaugural 2023 Global PEAK Matrix® assessment.

Key Points: 
  • Additionally, TELUS International was recognized as a global provider in Everest Group’s inaugural 2023 Global PEAK Matrix® assessment.
  • Everest Group also noted TELUS International’s integrated suite of proprietary solutions such as its intelligent TELUS International Assistant, Intelligent Insights and Visual IVR, which enable the company to offer personalized, AI-driven experiences for customers.
  • Everest Group's PEAK Matrix assessments provide comparative evaluations of providers, locations, and products and solutions within various market segments.
  • To learn more about TELUS International’s leading digital CX solutions in the Americas and globally, please visit: www.telusinternational.com .

TELUS Health survey reveals rising salary costs for Canadian organizations driven by recruitment and retention challenges

Retrieved on: 
Tuesday, September 26, 2023

TORONTO, Sept. 26, 2023 (GLOBE NEWSWIRE) -- TELUS Health today released its 41st annual Salary Projection Survey , revealing that the rising cost of salaries is being primarily driven by inflation and labour shortages which, in turn, are leading to recruitment and retention challenges for Canadian organizations.

Key Points: 
  • TORONTO, Sept. 26, 2023 (GLOBE NEWSWIRE) -- TELUS Health today released its 41st annual Salary Projection Survey , revealing that the rising cost of salaries is being primarily driven by inflation and labour shortages which, in turn, are leading to recruitment and retention challenges for Canadian organizations.
  • That competitive environment has added significant challenges when recruiting new employees and retaining top performers,” said Guylaine Béliveau, National Practice Leader, TELUS Health Compensation Consulting Practice.
  • Additional findings include:
    Sixty-five per cent of organizations said a rise in compensation costs is a result of inflation and labour shortages.
  • Employers have the opportunity to bolster their workforce in various ways, ensuring their long term health and financial security.”

TELUS originals presents Physician, Heal Thyself and Union Street at Vancouver International Film Festival

Retrieved on: 
Monday, September 25, 2023

VANCOUVER, British Columbia, Sept. 25, 2023 (GLOBE NEWSWIRE) -- TELUS originals announces the world premieres of two highly anticipated films, Physician, Heal Thyself and Union Street, at the 42nd edition of the Vancouver International Film Festival (VIFF).

Key Points: 
  • VANCOUVER, British Columbia, Sept. 25, 2023 (GLOBE NEWSWIRE) -- TELUS originals announces the world premieres of two highly anticipated films, Physician, Heal Thyself and Union Street, at the 42nd edition of the Vancouver International Film Festival (VIFF).
  • “TELUS originals works hard to support films that reflect the experiences of communities across Canada,” says Cameron Zinger, Director, TELUS Local Content.
  • “Both Physician, Heal Thyself and Union Street do this incredibly well, while also pushing audiences to reflect on the complexities of people and history alike.
  • After growing up in Europe during the Holocaust, Dr. Maté immigrated to Vancouver post-war and has lived in Vancouver for most of his life.

TELUS brings ultra-fast 3.0 gigabit Internet to customers in Western Canada

Retrieved on: 
Monday, September 25, 2023

VANCOUVER, British Columbia, Sept. 25, 2023 (GLOBE NEWSWIRE) -- TELUS introduced a groundbreaking new tier of home Internet to PureFibre X customers in Alberta and British Columbia, giving them access to the fastest speeds in Western Canada. With symmetrical upload and download speeds of 3.0 Gbps, PureFibre X 3.0 gigabit Internet marks a substantial leap in the next generation of Internet technology. TELUS is the only 100 per cent fibre-to-the-home in Western Canada, with the ability to seamlessly increase bandwidth and capacity to deliver unparalleled speeds to PureFibre customers.

Key Points: 
  • VANCOUVER, British Columbia, Sept. 25, 2023 (GLOBE NEWSWIRE) -- TELUS introduced a groundbreaking new tier of home Internet to PureFibre X customers in Alberta and British Columbia, giving them access to the fastest speeds in Western Canada.
  • With symmetrical upload and download speeds of 3.0 Gbps, PureFibre X 3.0 gigabit Internet marks a substantial leap in the next generation of Internet technology.
  • TELUS is the only 100 per cent fibre-to-the-home in Western Canada, with the ability to seamlessly increase bandwidth and capacity to deliver unparalleled speeds to PureFibre customers.
  • These results demonstrate TELUS’ network dominance in Fixed Broadband in Western Canada, solidifying TELUS’ position as the home Internet provider to beat when it comes to network quality, experience and speed.

Promotion Optimization Institute identifies 2023's Top Holistic Enterprise Planning & Revenue Management Vendor Capabilities

Retrieved on: 
Monday, September 25, 2023

WYKOFF, N.J., Sept. 25, 2023 /PRNewswire-PRWeb/ -- The Promotion Optimization Institute (POI), the leading resource for marketing, trade and merchandising executives, today released its 2023 POI Enterprise Planning Vendor Panorama (EPx) report, an annual analysis and survey of 16 global solutions providers. The annual POI EPx study found that 79% of consumer products organizations are adding tools and analytical capabilities to support revenue management practices to improve promotion, pricing and assortment effectiveness as part of their growth and revenue strategy, a seven percent increase over 2022.

Key Points: 
  • With the economic shifts taking place, holistic enterprise planning and revenue growth optimization capabilities provide the ability to quickly ascertain the next best action.
  • In addition, the 2023 POI EPx Vendor Panorama includes end-to-end enterprise planning, revenue growth management, pricing, promotion and assortment optimization, headquarter capabilities, generative AI, IBP/S&OP, food service and data management, in addition to the historical TPx content covering trade promotion management (TPM), what-if scenarios and post-event ROI capabilities.
  • The Enterprise Planning (EPx) Vendor Panorama builds upon the research of the POI 2023 In-Store Retail Execution Vendor Panorama.
  • The two panoramas are companion documents – the Retail Execution Panorama evaluates the in-store component of the promotion cycle, while the EPx Vendor Panorama focuses on end-to-end enterprise planning and revenue management.

TELUS International Ranked a Leader in NelsonHall Content Transformation Services 2023 NEAT Assessment

Retrieved on: 
Wednesday, September 20, 2023

“This recognition from NelsonHall is a testament to our team’s ability to design, build and deliver end-to-end content transformation services to address these challenges and that can be scaled, hyper-localized and adapted to meet our clients’ unique needs.”

Key Points: 
  • “This recognition from NelsonHall is a testament to our team’s ability to design, build and deliver end-to-end content transformation services to address these challenges and that can be scaled, hyper-localized and adapted to meet our clients’ unique needs.”
    NelsonHall’s 2023 NEAT Assessment evaluated 12 CX vendors offering content transformation services, which includes trust and safety and community management as well as content creative services such as marketing activities including AI training, localization and labeling.
  • “TELUS International is actively building comprehensive content transformation capabilities covering trust and safety and data and content annotation services for AI, and content creative, strategy, and design,” said Ivan Kotzev, Lead CX Analyst, NelsonHall.
  • TELUS International also was ranked a Leader in NelsonHall’s 2022 NEAT Assessment for CX Operations Transformation and in NelsonHall’s 2021 NEAT Assessment for Social Media CX Services.
  • For more information on TELUS International’s content moderation services and data annotation solutions, visit telusinternational.com/content-moderation .

TELUS to Offer All-New iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 and Pro Max with USB-C

Retrieved on: 
Friday, September 15, 2023

iPhone 15 Pro and iPhone 15 Pro Max are designed with aerospace-grade titanium that’s incredibly strong yet lightweight, delivering Apple’s lightest Pro models ever.

Key Points: 
  • iPhone 15 Pro and iPhone 15 Pro Max are designed with aerospace-grade titanium that’s incredibly strong yet lightweight, delivering Apple’s lightest Pro models ever.
  • Bringing pro performance and capabilities, iPhone 15 Pro and iPhone 15 Pro Max are powered by A17 Pro, the industry’s first 3-nanometer chip.
  • The iPhone 15 lineup uses a USB-C connector, a universally accepted standard for charging and transferring data, allowing the same cable to charge iPhone, Mac, iPad, and the updated AirPods Pro (2nd generation), with iPhone 15 Pro and iPhone 15 Pro Max supporting a 20x faster transfer speed with USB 3.
  • For a limited time only, customers activating iPhone 15, iPhone 15 Plus, iPhone 15 Pro and iPhone 15 Pro Max on any TELUS mobility plan can choose Stream+ and enjoy unlimited streaming content from AppleTV+ and more for $10 per month for the first three months.

Nokia redefines IP access, aggregation and edge networks with next generation routers

Retrieved on: 
Tuesday, September 12, 2023

The 7730 SXR platforms are also ideally suited to the requirements of smaller/distributed IP service edge network locations, complementing Nokia’s broader IP routing portfolio.

Key Points: 
  • The 7730 SXR platforms are also ideally suited to the requirements of smaller/distributed IP service edge network locations, complementing Nokia’s broader IP routing portfolio.
  • The new platforms bring the service router performance, security, assurance and sustainability customers rely on from Nokia at the IP edge and core into advanced IP access and aggregation networks.
  • New 7730 SXR family of routers provides capacity, interface speeds and form factors that are optimized for IP access, aggregation and smaller/distributed edge locations.
  • Nokia’s new family of routers enables them to get the benefits of service routing available today at the IP edge/core into the IP access and aggregation networks.

TELUS International Named to Constellation ShortList™ for Customer Experience (CX) Operations Services: Global

Retrieved on: 
Tuesday, September 12, 2023

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.
  • "We are honored to once again be recognized by Constellation Research as a leading global CX provider of innovative and integrated solutions for customer experience excellence,” said Jeff Puritt, President and CEO, TELUS International.
  • “In today’s competitive market, strategic technology implementations, digital transformations and differentiated customer experiences have become defining factors for success.
  • CXO’s are consolidating capabilities and reducing the number of vendors they work with,” said R “Ray” Wang, chairman and founder at Constellation Research.