According to isolved's Third-Annual Voice of the Workforce Research Study, 90% of Employees Say Their Experience at Work Directly Impacts Customer Experience
PALM DESERT, Calif., Oct. 18, 2023 /PRNewswire/ -- isolved CONNECT -- Businesses should prepare for another challenging year of retaining top talent according to isolved's survey of 1,100-plus full-time employees (FTEs) in the U.S. The third-annual research study reveals 58% of employees intend to explore their options this year – an 11% year-over-year increase after a 2023 plagued with turnover and talent woes. There are actions that employers can take now to reduce turnover as they work to improve employee experience (EX) which 90% of respondents said directly impact the customer experience (CX) they provide.
- There are actions that employers can take now to reduce turnover as they work to improve employee experience (EX) which 90% of respondents said directly impact the customer experience (CX) they provide.
- Approximately two-thirds of respondents indicated that salary was the primary factor that motivated them to accept a new offer.
- While the " 2023-2024 Voice of the Workforce: Keys to Better Employee Experience " paints a challenging picture for companies when it comes to retaining talent, it also presents an opportunity.
- The need to invest in employee experience and, in turn, deliver a differentiated customer experience has never been greater or more rewarding."