Europcar Transforms Global Customer Experience with NICE CXone
NICE (Nasdaq: NICE) announced today that Europcar Mobility Group , a leading global provider of mobility solutions and car rental services, has successfully deployed NICE CXone, consolidating its contact center infrastructure and providing agents with a single source of truth for all customer information.
- NICE (Nasdaq: NICE) announced today that Europcar Mobility Group , a leading global provider of mobility solutions and car rental services, has successfully deployed NICE CXone, consolidating its contact center infrastructure and providing agents with a single source of truth for all customer information.
- “One of Europcar’s main objectives is the transformation of the corporate culture to standardize the customer experience on a global level,” said Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group.
- “As a complete and seamlessly integrated customer experience platform, NICE CXone allows us to respond to these challenges quickly and helps us standardize how we work and gain a complete view of our countries.”
Darren Rushworth, President, of NICE International, said, “NICE is helping companies like Europcar consolidate their contact center operations to improve customer and agent experience globally while driving business efficiency. - By adopting NICE’s award-winning, scalable CXone platform, Europcar has standardized contact centers’ customer experience by offering state-of-the-art AI capabilities to a fully outsourced operational landscape.