IVR

‘All AI is Not Created Equal:’ Empathetic AI Simplifies the Employee Benefits Experience and Delivers Impactful Results for Businessolver Clients and Business Growth

Retrieved on: 
Tuesday, February 6, 2024

Businessolver introduced the following AI products and services in 2023:

Key Points: 
  • Businessolver introduced the following AI products and services in 2023:
    Virtual assistant enhancements: Businessolver was the first benefits administration platform to successfully integrate Microsoft Azure's Open AI into its proprietary AI models.
  • Auto-transcription and call summarization for employee services: Businessolver delivered key automation into the Businessolver call center.
  • Now, employee advocates can focus solely on the employee experience rather than documenting case notes.
  • In its 25th year of business, Businessolver remained focused on transforming the benefits experience for its clients and employees, which together total more than 18 million lives.

REPAY Integrates with Lexop to Provide Seamless Payments for Credit Unions

Retrieved on: 
Thursday, February 1, 2024

The REPAY integration with the Lexop collections management software enables their clients to collect late payments more efficiently, receive real-time payment updates, increase engagement, and minimize loan servicing costs.

Key Points: 
  • The REPAY integration with the Lexop collections management software enables their clients to collect late payments more efficiently, receive real-time payment updates, increase engagement, and minimize loan servicing costs.
  • Lexop clients can now offer members an integrated self-service portal, empowered by REPAY’s embedded payments technology, to make payments more easily at members’ convenience.
  • Additionally, credit unions and financial institutions can accept debit card, as well as automated clearing house (ACH), payments via text, mobile, and IVR.
  • “Collecting late payments can be a stressful and challenging operation for both credit unions and their members, especially when members cannot make payments though their preferred channel,” said Jake Moore, EVP, Consumer Payments, REPAY.

NAM Info Inc unveils Telecom services startup: NAM InfoCom

Retrieved on: 
Wednesday, January 31, 2024

CRANBURY, N.J., Jan. 31, 2024 /PRNewswire-PRWeb/ -- NAM Info Inc, a trailblazing technology and information services provider, is thrilled to announce the official launch of NAM InfoCom, a dynamic telecom services startup poised to redefine communication in today's digital landscape. NAM InfoCom offers a suite of innovative communication solutions for enterprises, including three flagship products: eNCALL, eNCOM, and eNWEB, meticulously designed to meet the unique needs and challenges of the modern business landscape.

Key Points: 
  • NAM InfoCom, is a dynamic telecom services startup poised to redefine communication in today'sdigital landscape.
  • CRANBURY, N.J., Jan. 31, 2024 /PRNewswire-PRWeb/ -- NAM Info Inc, a trailblazing technology and information services provider, is thrilled to announce the official launch of NAM InfoCom, a dynamic telecom services startup poised to redefine communication in today's digital landscape.
  • NAM InfoCom offers a suite of innovative communication solutions for enterprises, including three flagship products: eNCALL, eNCOM, and eNWEB, meticulously designed to meet the unique needs and challenges of the modern business landscape.
  • NAM InfoCom has come out with a revolutionary communication framework based on WebRTC technology and ensuring the most important requirement of enterprise which is security.

Twilio Announces the Honorees of the 2024 AI Startup Searchlight Awards

Retrieved on: 
Monday, January 29, 2024

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the honorees of its AI Startup Searchlight awards, which recognizes innovative startups that are creatively using Generative Artificial Intelligence (AI) and Twilio to enhance digital communications and experiences for their customers.

Key Points: 
  • Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the honorees of its AI Startup Searchlight awards, which recognizes innovative startups that are creatively using Generative Artificial Intelligence (AI) and Twilio to enhance digital communications and experiences for their customers.
  • The AI Startup Searchlight honorees are pioneering the practical application of AI across industries including healthcare, logistics, hospitality, and more.
  • “We introduced CustomerAI last year to empower businesses to unlock better customer engagement with AI,” said Khozema Shipchandler, CEO of Twilio.
  • The AI Startup Searchlight honorees demonstrate how, with the help of technology like Twilio, businesses of all sizes and in all industries are capitalizing on AI.

Vonage Research Reveals 80% of APAC Customers Are Likely to Take Their Business Elsewhere Following Poor Experiences

Retrieved on: 
Thursday, January 25, 2024

The 2024 report is based on nearly 7,000 consumer responses from 17 countries, including Australia, China, India, Indonesia, Japan, Singapore and South Korea.

Key Points: 
  • The 2024 report is based on nearly 7,000 consumer responses from 17 countries, including Australia, China, India, Indonesia, Japan, Singapore and South Korea.
  • However, less than half (42%) indicated they are “very satisfied” when communicating with businesses.
  • The report found that (80%) of APAC customers are likely to take their business elsewhere as a result of poor experiences, and 61% of consumers will not tolerate bad experiences and will walk away after just one or two bad encounters.
  • Additionally, 13% indicate they’re using video chat today, with 26% expected usage in the next six to 12 months.

Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience

Retrieved on: 
Wednesday, January 24, 2024

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2024 .

Key Points: 
  • Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2024 .
  • UK data revealed that when communicating with friends and family, Brits favour messaging/ non-SMS apps (61%), mobile phone calls (60%) and social media posts (60%).
  • This suggests that, because businesses aren't offering customers their preferred methods of communication they are left unsatisfied and frustrated with the interaction.
  • Additionally, 13% indicate they’re using video chat today, with 26% expected usage in the next six to 12 months.

Global B2B Travel Platform Selects 3CLogic to Leverage ServiceNow-centric Conversational AI and Contact Center Solution

Retrieved on: 
Thursday, January 25, 2024

ROCKVILLE, Md., Jan. 25, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the recent selection of its offering by a leading B2B travel platform serving hotels, airlines, car rental companies, and travel agencies in over 60 countries. The strategic move, in collaboration with the company's existing use of ServiceNow's Customer Service Management (CSM) product, will help streamline internal service operations while optimizing daily customer interactions in over 30 languages.

Key Points: 
  • Worldwide provider of GDS to enhance existing investment in ServiceNow's Customer Experience platform with 3CLogic's certified solution to optimize travel services and experiences.
  • ROCKVILLE, Md., Jan. 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the recent selection of its offering by a leading B2B travel platform serving hotels, airlines, car rental companies, and travel agencies in over 60 countries.
  • With services available across five continents, 3CLogic continues to gain favor among Global 2000 enterprises seeking to overcome the traditional boundaries between Contact Center as a Service (CCaaS) solutions and service management platforms.
  • "As enterprises assess their CX needs, especially in CCaaS, many are realizing that replacing one contact center solution with another is not transformational in itself," explains Matt Durkin, VP of Global Sales at 3CLogic.

Global B2B Travel Platform Selects 3CLogic to Leverage ServiceNow-centric Conversational AI and Contact Center Solution

Retrieved on: 
Thursday, January 25, 2024

ROCKVILLE, Md., Jan. 25, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the recent selection of its offering by a leading B2B travel platform serving hotels, airlines, car rental companies, and travel agencies in over 60 countries. The strategic move, in collaboration with the company's existing use of ServiceNow's Customer Service Management (CSM) product, will help streamline internal service operations while optimizing daily customer interactions in over 30 languages.

Key Points: 
  • Worldwide provider of GDS to enhance existing investment in ServiceNow's Customer Experience platform with 3CLogic's certified solution to optimize travel services and experiences.
  • ROCKVILLE, Md., Jan. 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the recent selection of its offering by a leading B2B travel platform serving hotels, airlines, car rental companies, and travel agencies in over 60 countries.
  • With services available across five continents, 3CLogic continues to gain favor among Global 2000 enterprises seeking to overcome the traditional boundaries between Contact Center as a Service (CCaaS) solutions and service management platforms.
  • "As enterprises assess their CX needs, especially in CCaaS, many are realizing that replacing one contact center solution with another is not transformational in itself," explains Matt Durkin, VP of Global Sales at 3CLogic.

FAU Poll: Hispanics Consumer Confidence Stronger Heading into 2024

Retrieved on: 
Thursday, January 25, 2024

The Hispanic Consumer Sentiment Index (HCSI) increased to 76.3 in the fourth quarter of 2023, up from 74.7 in the third quarter of last year.

Key Points: 
  • The Hispanic Consumer Sentiment Index (HCSI) increased to 76.3 in the fourth quarter of 2023, up from 74.7 in the third quarter of last year.
  • More Hispanics believe they are better off financially now than a year ago: 48 percent in the fourth quarter, up from 44 percent in the third quarter.
  • Regarding their future financial situation, 68 percent of Hispanics were optimistic, compared to 65 percent in the third quarter.
  • Forty-nine percent of Hispanics believe the country will experience good business conditions in the year ahead, unchanged from the previous quarter.

Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience

Retrieved on: 
Wednesday, January 24, 2024

HOLMDEL, N.J., Jan. 24, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2024. The 12th annual report outlines data and insights into customer communications preferences with businesses, highlighting emerging trends that emphasize the need to augment these interactions with artificial intelligence (AI) to enhance customer engagement.

Key Points: 
  • The 12th annual report outlines data and insights into customer communications preferences with businesses, highlighting emerging trends that emphasize the need to augment these interactions with artificial intelligence (AI) to enhance customer engagement.
  • To differentiate on customer engagement, businesses need an omnichannel communications strategy.
  • However, less than half (42%) indicated they are "very satisfied" when communicating with businesses.
  • The Global Customer Engagement survey included more than 7,000 participants across 17 global markets.