"Neiman Marcus Customer Care, Santa Speaking"
DALLAS, Dec. 18, 2023 /PRNewswire/ -- For more than a century, this time of year Neiman Marcus Group associates transform into Holiday Magic Makers to deliver exceptional experiences and services to the integrated luxury retailer's customers. For 11 months out of the year, Felix Estridge, Customer Care Specialist, Neiman Marcus, provides unparalleled service to customers. Come December, he trades in his headset for a Santa hat, transforming into Dallas-Fort Worth's beloved big man in red to spread holiday cheer. Originally hired 15 years ago as a seasonal associate, Estridge's extraordinary customer impact led him to join the company full-time three years ago – answering the age-old question: what does Santa do in the offseason?
- For 11 months out of the year, Felix Estridge, Customer Care Specialist, Neiman Marcus, provides unparalleled service to customers.
- Originally hired 15 years ago as a seasonal associate, Estridge's extraordinary customer impact led him to join the company full-time three years ago – answering the age-old question: what does Santa do in the offseason?
- "One of my favorite memories was fulfilling a lifelong dream for a 94-year-old customer who never had the opportunity to visit Santa as a child.
- This unique culture allows me to create magic year-round, bringing the same cheer I feel as Santa to my role in customer care."