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TCN Again Named a Product Challenger in 2023 ISG Provider Lens™ Contact Center as a Service - Global Report

Retrieved on: 
Tuesday, September 19, 2023

ST. GEORGE, Utah, Sept. 19, 2023 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced it has been recognized as a Product Challenger in the 2023 ISG Provider Lens™ Contact Center as a Service(CCaaS) - CX Global report.

Key Points: 
  • ST. GEORGE, Utah, Sept. 19, 2023 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced it has been recognized as a Product Challenger in the 2023 ISG Provider Lens™ Contact Center as a Service(CCaaS) - CX Global report.
  • "We are excited to be named as a Product Challenger again in the competitive global contact center industry.
  • "We are excited to be named as a Product Challenger again in the competitive global contact center industry," said Terrel Bird, CEO & co-founder of TCN.
  • At the core of TCN lies its unified TCN Operator platform, a cloud-native and cloud-first solution designed to revolutionize contact centers.

Quasi Robotics Introduces Model C2, a fully integrable Autonomous Mobile Delivery Robot, powered by the firm's proprietary Quasi AI Software

Retrieved on: 
Monday, September 18, 2023

BOYDS, Md., Sept. 18, 2023 /PRNewswire-PRWeb/ -- Maryland-based Quasi Robotics, a leading provider of integrated autonomous robotics, has announced the release of Model C2 – now available for pre-order. Designed to streamline material movement, the C2 autonomous delivery solution aims to eliminate the time-consuming task of manual item transport between or during workflows and has a wide feature set that is purpose-built to function optimally across numerous industries. Shipping of the C2 automated cart will begin in Q4 2023.

Key Points: 
  • Maryland-based Quasi Robotics, a leading provider of integrated autonomous robotics, has announced the release of Model C2 – now available for pre-order.
  • BOYDS, Md., Sept. 18, 2023 /PRNewswire-PRWeb/ -- Maryland-based Quasi Robotics, a leading provider of integrated autonomous robotics, has announced the release of Model C2 – now available for pre-order.
  • Model C2 is built on the Quasi intelligence platform (QAI), the company's proprietary and fully integrable AI software within all Quasi Robotic solutions.
  • For a full list of features and technical specifications, please visit: https://www.quasi.ai/c2-cart
    Model C2 is available for order on Quasi's website.

Denali Introduces Automation-as-a-Service

Retrieved on: 
Tuesday, April 11, 2023

REDMOND, Wash., April 11, 2023 /PRNewswire/ -- Denali Advanced Integration, a leading global technology integrator, today announced the availability of its services-led automation solutions. Denali's Automation-as-a-Service (AaaS) portfolio is now available to enterprises worldwide that need a partner to provide end-to-end automation services and solutions to support their Information and Operational Technology (IT/OT) environments, accelerate their businesses, and achieve maximum return on their technology investments.

Key Points: 
  • Denali, as a global Operational Technology Systems Integrator, recently announced an expansion of its relationship with Amazon Web Services (AWS).
  • Denali, leveraging computer vision, is providing AWS machine learning services delivered on the Edge as part of Denali's AaaS solutions.
  • Automation as a Service is the next stop on our journey," said Jen Pointer, EVP of Global Strategy at Denali.
  • For more information visit: https://www.denaliai.com/en-us/solutions/automation/
    Since 1992, Denali Advanced Integration has been delivering Enterprise IT solutions and services that help guide its clients through the most complex IT challenges.

TCN to Host Second Annual C3 Virtual User Group Conference for Contact Center Professionals

Retrieved on: 
Thursday, December 1, 2022

ST. GEORGE, Utah, Dec. 1, 2022 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, announced that it will host its second annual C3 Virtual User Group Conference on January 18 and 19, 2023. This event will feature various presentations that aim to educate contact center professionals on the latest industry trends and practical insights into how TCN clients can use its cloud-based platform to improve operations and provide a better customer experience.

Key Points: 
  • ST. GEORGE, Utah, Dec. 1, 2022 /PRNewswire-PRWeb/ -- TCN, Inc. , a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, announced that it will host its second annual C3 Virtual User Group Conference on January 18 and 19, 2023.
  • "We are thrilled to bring back the C3 Virtual User Group Conference again this year," said McKay Bird, marketing director at TCN.
  • The first day of the two-day event will kick off with Thurl Bailey, a retired NBA player and motivational speaker.
  • To help attendees increase proficiency with TCN's call center software, C3 will also offer several product demos and Q&A sessions with TCN executives, engineers, product managers and clients.

TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator

Retrieved on: 
Thursday, November 10, 2022

ST. GEORGE, Utah, Nov. 10, 2022 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the addition of agent scorecards to its Voice Analytics features to drive agent performance and efficiency.

Key Points: 
  • This helps create consistency in the assessments and keeps the entire team more aligned on expectations and how to continue improving."
  • Key benefits of Voice Analytics' agent scorecards include:
    Fully Customizable: Managers can customize the scorecards based on how much each criterion is worth and the weighted value.
  • To learn more about TCN's Voice Analytics features, visit https://www.tcn.com/call-center-solutions/voice-analytics/
    TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs), and collection agencies.
  • TCN's flagship platform for contact centers, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics, and collaboration & accessibility.

TCN Wins 2022 Contact Center Technology Award from CUSTOMER Magazine

Retrieved on: 
Thursday, November 3, 2022

ST. GEORGE, Utah, Nov. 3, 2022 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced its TCN Operator platform has been selected as a winner of the 2022 Contact Center Technology Award by CUSTOMER Magazine, the premier publication of TMC, a global, integrated media company helping clients build communities in print, in-person and online. This is the second year in which TCN Operator has been named a winner in this program, reinforcing the platform's continued improvements to the contact center industry.

Key Points: 
  • The prominent annual awards program recognizes TCN's flagship platform, TCN Operator, for improving customer service technology and the overall customer experience
    ST. GEORGE, Utah, Nov. 3, 2022 /PRNewswire-PRWeb/ -- TCN, Inc. , a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced its TCN Operator platform has been selected as a winner of the 2022 Contact Center Technology Award by CUSTOMER Magazine, the premier publication of TMC, a global, integrated media company helping clients build communities in print, in-person and online.
  • "Congratulations to TCN for being awarded a 2022 CUSTOMER Magazine Contact Center Technology Award.
  • This 17th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a critical tool for customer service excellence.
  • This award distinguishes their success as innovators, thought leaders and market movers in the contact center and customer care industries.

TCN Named a 2022 Top Workplace by The Salt Lake Tribune for the Second Year in a Row

Retrieved on: 
Tuesday, November 1, 2022

ST. GEORGE, Utah, Nov. 1, 2022 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced it has been named one of Utah's Top Workplaces for 2022 by The Salt Lake Tribune. This is the second year in a row that TCN has been recognized on this list, reinforcing the continued positive culture within the organization.

Key Points: 
  • This is the second year in a row that TCN has been recognized on this list, reinforcing the continued positive culture within the organization.
  • The anonymous survey uniquely measures 15 culture drivers that are critical to the success of any organization, including alignment, execution and connection.
  • "Providing a positive culture and work environment at TCN has always been a top priority," said Terrel Bird, CEO and co-founder of TCN.
  • Located in St. George, Utah, TCN serves various Fortune 500 companies and enterprises of all sizes in multiple industries.

TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service - CX Europe and U.K. Report

Retrieved on: 
Tuesday, October 25, 2022

ST. GEORGE, Utah, Oct. 25, 2022  /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced today that it has been recognized as a product challenger in the 2022 ISG Provider Lens™ Contact Center as a Service (CCaaS) - CX Europe and U.K. report.

Key Points: 
  • TCN has been named a product challenger in recognition of the company's effective implementation of solutions for contact centers in Europe and the U.K.
    ST. GEORGE, Utah, Oct. 25, 2022 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced today that it has been recognized as a product challenger in the 2022 ISG Provider Lens Contact Center as a Service (CCaaS) - CX Europe and U.K. report.
  • "It is an honor to be recognized as a 2022 product challenger in a growing market like Europe and the U.K.," said McKay Bird, marketing director at TCN.
  • "Our objective at TCN is to provide dependable and scalable solutions tailored to each of our clients.
  • A companion research series, the ISG Provider LensTM Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service - CX Global Report

Retrieved on: 
Tuesday, October 18, 2022

ST. GEORGE, Utah, Oct. 18, 2022 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced it has been recognized as a product challenger in the 2022 ISG Provider Lens™ Contact Center as a Service(CCaaS) - CX Global report.

Key Points: 
  • ST. GEORGE, Utah, Oct. 18, 2022 /PRNewswire-PRWeb/ -- TCN, Inc ., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced it has been recognized as a product challenger in the 2022 ISG Provider Lens Contact Center as a Service(CCaaS) - CX Global report.
  • "We are honored to be positioned as a product challenger in the competitive global contact center industry," said Terrel Bird, CEO & co-founder of TCN.
  • Arming these contact centers with all the technology they need to service their customers in the best way possible is our number one priority."
  • Supporting 1,500 customers and 2,000 brands worldwide, and growing, helped position TCN as a product challenger in this report.

Sheer Logistics Announces Growth Investment by Industry Veterans Eddie Leshin and Brian Winshall and Monroe Capital

Retrieved on: 
Friday, October 7, 2022

ST. LOUIS, Oct. 7, 2022 /PRNewswire/ -- SheerTrans Solutions ("Sheer Logistics") announced today that it completed a debt and equity co-investment with industry veterans Eddie Leshin and Brian Winshall of Woodlawn Partners and Monroe Capital LLC. Woodlawn Partners and Monroe Capital partnered with Joe Egertson, the founder of Sheer Logistics, who has retained a significant ownership stake in the business and will continue as CEO. The new capital and partnership will be used primarily for technology product & platform development, growing marketing & sales, and other initiatives that will accelerate Sheer's mission to drive supply chain efficiency, transparency, and profitable growth for shippers across the globe.

Key Points: 
  • ST. LOUIS, Oct. 7, 2022 /PRNewswire/ --SheerTransSolutions("SheerLogistics")announcedtoday that it completed a debt and equity co-investment with industry veterans Eddie Leshin and Brian Winshall of Woodlawn Partners and Monroe Capital LLC.
  • Sheer Logistics specializes in providing MTS solutions to mid-market shippers which have an annual transportation spend spanning $5M to $100M.
  • "WoodlawnandMonroe are experienced investors with a great reputation for truly partnering with management teams to help businesses accelerate growth," said JoeEgertson, FounderandCEOof Sheer.
  • Greg Bregstone and operating partners Eddie Leshin & Brian Winshall led the investment for Woodlawn Partners.Eddie Leshin was a former executive at American Backhaulers, C.H.