Timeline of ITV Digital Channels

Scotiabank Announces Senior Leadership Appointments

Retrieved on: 
Thursday, August 31, 2023
Timeline of ITV Digital Channels, Risk, Partnership, Life, Cerberus Capital Management, Culture, Head, EVP, Espresso, CHRO, Scotiabank, Financial system, Marketing, Internal audit, Customer insight, Tangerine, Aris, Lebanese Canadian Bank, Wealth management, Digital transformation, Retail banking, HR, Risk management, Public sector banks in India, CFO, Bank, SVP, Global marketing, Financial Oversight and Management Board for Puerto Rico, Real estate, Rare-earth element, Management, Cryptocurrency, Security (finance), Finance, Retail, Accounting

Scotiabank has appointed Jenny Poulos as Deputy CHRO, effective October 2, 2023, and will assume the role of CHRO on December 4, 2023, joining the Senior Leadership Team.

Key Points: 
  • Scotiabank has appointed Jenny Poulos as Deputy CHRO, effective October 2, 2023, and will assume the role of CHRO on December 4, 2023, joining the Senior Leadership Team.
  • Scotiabank also announced additional changes to its Senior Leadership Team:
    Phil Thomas has been promoted to Group Head and Chief Risk Officer (CRO).
  • For the past 26 years, he has held senior leadership roles in Retail Banking, Digital Channels, Contact Centres and Risk Management across the Bank's footprint.
  • "I am proud of the calibre of talent we have at our senior leadership table.

Novobanco Partners With Feedzai to Turbocharge Customer Engagement

Retrieved on: 
Monday, June 26, 2023
Technology, Finance, Security, Banking, Professional Services, Software, Internet, Data Management, Artificial Intelligence, EVP, Timeline of ITV Digital Channels, TFB, Bank, DT, Digital, Digital Trust Center, Nuno Pires, Cryptocurrency, Online shopping, Novobanco, Feedzai

This ongoing programme of investment will see Novobanco partner with Feedzai to implement its market leading Digital Trust (DT) and Transaction Fraud for Banking (TFB) solutions.

Key Points: 
  • This ongoing programme of investment will see Novobanco partner with Feedzai to implement its market leading Digital Trust (DT) and Transaction Fraud for Banking (TFB) solutions.
  • Feedzai’s human-centered AI will also help Novobanco apply fair treatment across its customer portfolio by proactively addressing customer bias and improving their overall experience.
  • As a result, Novobanco will be able to optimise its solutions to all customers in order to improve overall trust, satisfaction and engagement levels.
  • Nuno Pires, Global Head of Sales at Feedzai said, “We’re proud that Novobanco has selected Feedzai as a trusted partner.

Acquia Enhances Digital Experience Platform to Power Omnichannel Customer Journeys

Retrieved on: 
Thursday, June 15, 2023
Data Management, Technology, Other Technology, Software, Networks, Internet, Cloud, Timeline of ITV Digital Channels, Marketing, CDP, Knowledge, System, SVP, DXP, Video game, Sales, Acquia

Acquia has enhanced the capabilities of its market-leading digital experience platform, Acquia DXP , to create richer, more personalized experiences for customers.

Key Points: 
  • Acquia has enhanced the capabilities of its market-leading digital experience platform, Acquia DXP , to create richer, more personalized experiences for customers.
  • Acquia introduced the new capability today at Acquia Engage Paris, the company’s customer and partner event.
  • Marketers commonly struggle with challenges such as:
    Personalizing customer journeys of anonymous visitors as they become known and understood.
  • The combined power of the customer data platform ( Acquia CDP ) and Acquia Personalization enables Acquia customers to create digital experiences based on knowledge gained from a much broader array of channels, making the most of their anonymous, known and understood customer data.

Agent IQ and WBR Insights Release Annual Future Branches Emerging Technology Report

Retrieved on: 
Tuesday, June 6, 2023
Apps, Applications, Technology, Payments, Finance, Fintech, Banking, Professional Services, Software, Digital Cash Management, Digital Assets, Internet, Timeline of ITV Digital Channels, Parity, WBR, Research, FIS, Retail

With a special focus on virtual banking and consultations, the report identifies how branches are likely to adapt their strategies over the coming months and years.

Key Points: 
  • With a special focus on virtual banking and consultations, the report identifies how branches are likely to adapt their strategies over the coming months and years.
  • The WBR Insights research team surveyed 200 leaders from banks and credit unions across the U.S. and Canada to generate the results featured in this report.
  • Some initial insights from the survey results include:
    64% of respondents rate the technology currently used in their institutions as only somewhat sophisticated—they are at parity with their competitors.
  • “Technology has rapidly transformed the banking industry into a more digital and data-driven environment and has changed how financial institutions interact with their customers or members,” said Slaven Bilac, CEO & Co-Founder, Agent IQ.

Seattle Bank and LoanStar Technologies Partner on Embedded Consumer Lending Solution

Retrieved on: 
Wednesday, March 29, 2023
Fintech, Partnership, EVP, API, Sale, Finastra, Timeline of ITV Digital Channels, Bank, Online shopping

SEATTLE, March 29, 2023 (GLOBE NEWSWIRE) -- Seattle Bank, a digitally-driven local bank, has announced a new embedded banking partnership with LoanStar Technologies (LoanStar) , a fintech company that enables merchants and service providers to offer point-of-sale consumer loans.

Key Points: 
  • SEATTLE, March 29, 2023 (GLOBE NEWSWIRE) -- Seattle Bank, a digitally-driven local bank, has announced a new embedded banking partnership with LoanStar Technologies (LoanStar) , a fintech company that enables merchants and service providers to offer point-of-sale consumer loans.
  • Consumers will now be able to quickly and easily access loans from Seattle Bank for high-value transactions, directly through the merchant.
  • Finastra’s FusionFabric.cloud open developer platform allows Seattle Bank to seamlessly integrate with its fintech partners, including LoanStar.
  • For more information on Seattle Bank and its partner banking solutions, visit www.seattlebank.com .

Spreedly Implements Mastercard Click to Pay for International Theater Chain Cinepolis

Retrieved on: 
Wednesday, February 22, 2023
EMV, Cinépolis, Digital transformation, Customer experience, Montgomery, Trust, API, Timeline of ITV Digital Channels, Knowledge, Click, SRC, Online shopping

DURHAM, N.C., Feb. 22, 2023 /PRNewswire/ -- Spreedly, the provider of the leading Payments Orchestration platform, today announced it will integrate Mastercard Click to Pay to support a seamless checkout experience for Cinepolis , an international movie theater chain.

Key Points: 
  • DURHAM, N.C., Feb. 22, 2023 /PRNewswire/ -- Spreedly, the provider of the leading Payments Orchestration platform, today announced it will integrate Mastercard Click to Pay to support a seamless checkout experience for Cinepolis , an international movie theater chain.
  • According to Spreedly, the Cinepolis Click to Pay program is driving thousands of daily transactions with an increased transaction success rate of nearly 6% since going live in December 2022.
  • "...Cinepolis customers now get a fast, secure payment alternative and a better checkout experience."
  • Payment method data is securely stored within the Click to Pay system and can be retrieved for purchase by a series of API calls.

First United Bank Successfully Rolls Out Finotta to Customers, Sees 120 New Savings Accounts within First 24 Hours

Retrieved on: 
Thursday, December 15, 2022
Professional Services, Apps, Applications, Technology, Software, Fintech, Banking, Spend, PFG, Marketing, First United Bank, Timeline of ITV Digital Channels, Partnership, Cryptocurrency, Online shopping, Personification

Finotta , a provider of embedded fintech for digital banking, announced today that First United Bank & Trust has successfully launched its Personified platform to its digital banking customers.

Key Points: 
  • Finotta , a provider of embedded fintech for digital banking, announced today that First United Bank & Trust has successfully launched its Personified platform to its digital banking customers.
  • Within the first thirty days, Personified digitally increased savings account openings 20X compared to an average physical banking branch.
  • Solely focusing on savings account opportunities, Personified referred on average five savings accounts per hour within the first 24 hours, and a total of 400+ by the end of the first 30 days.
  • The creation of these new accounts will affect both the bottom and top line of the bank.

Alida Launches Conversational Surveys

Retrieved on: 
Tuesday, October 25, 2022
Other Retail, Online Retail, Professional Services, Other Communications, Business, Marketing, Advertising, Communications, Fashion, Retail, Other Professional Services, Adobe, SSO, Growth, Community Innovation Survey, Mobile app, Workflow, Organization, Table, Community, Technology, Product, Timeline of ITV Digital Channels, Friction, Design, HBO Max, Product-family engineering, Red Bull, SMS, View, Language, Mobile phone, Entertainment, Customer service, Public relations, Touchpoint, Engineering

Alida, a leader in experience management, today delivered its Fall 2022 product release, bringing to market new technology innovations on its market-leading Total Experience Management (TXM) platform, including a new Conversational Surveys product.

Key Points: 
  • Alida, a leader in experience management, today delivered its Fall 2022 product release, bringing to market new technology innovations on its market-leading Total Experience Management (TXM) platform, including a new Conversational Surveys product.
  • With Alidas latest product, Conversational Surveys, companies can easily engage with customers via SMS in a conversational style.
  • The Fall 2022 product release provides Alidas customers with the ability to:
    Engage with more customers faster with Conversational Surveys, delivered via SMS
    Reach a wider array of audiences and unlock new insights to build truly exceptional customer experiences with new Conversational Surveys.
  • Leverage the universal channel of SMS and the power of conversational design to create engaging feedback surveys that minimize friction and enable faster responses.

Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange

Retrieved on: 
Tuesday, September 20, 2022
Apps, Applications, Technology, Marketing, Other Technology, Telecommunications, Communications, Software, Data Management, VoIP, Cloud, Omni, GM, Salesforce, Human voice, Workforce, Efficiency, Frustration, Service, CRM, EX, CX, Solution, Leadership, Ecosystem, NASDAQ, Human, Friction, Timeline of ITV Digital Channels, Marketing, BYOT, SVP, CTI, Mobile phone, Video game console, Online shopping

Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

Key Points: 
  • Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.
  • Customers can now connect certified telephony solutions into Service Cloud Voice with Service Voice for Partner Telephony, creating a unified agent and digital channel experience that delivers faster, smarter and more personalized service.
  • With Service Cloud Voice Partner Telephony, Five9 is building our proven track record of success and leadership to implement, add value, and support innovations with Salesforce, said Dan Burkland, President, Five9.
  • The Five9 Service Cloud Voice for Partner Telephony integration is a welcome addition to the Service Cloud Voice ecosystem, said Ryan Nichols, SVP and GM of Service Cloud Contact Center at Salesforce.

Avionos™ Study: 97% of B2B Buyers Experience Frustration in their eCommerce Purchasing Process

Retrieved on: 
Tuesday, August 16, 2022
TransUnion, Efficiency, Risk, Fortune 500, CEO, Commerce, Abbott Laboratories, Growth, Investment, Research, Marketing, E-commerce, Acceleration, Timeline of ITV Digital Channels, Basics, Uncertainty, Sand, Frustration, Organization, Sales, B2B

CHICAGO, Aug. 16, 2022 /PRNewswire-PRWeb/ -- Today, Avionos, a global partner to Fortune 500 companies transforming their end-to-end digital experiences to meet customers' evolving expectations, releases its annual B2B commerce report, "Never Settle: Expect the Basics and Innovation in B2B eCommerce Capabilities Now." The 2022 report showcases how B2B buyer expectations have elevated regarding basic capabilities like delivery and fulfillment, access to sales reps, and understanding product information as well as more complex experiences like consistent global brand experiences that offer local tax calculation and regional content.

Key Points: 
  • Avionos' latest B2B buyer report unveils that B2B buyers want to have their cake and eat it too.
  • As a result, there is growing concern among B2B buyers about efficiencies within their organizations as well as their suppliers and partners.
  • Efficiency is top of mind for B2B buyers: B2B buyers' top priority for the next 12 months is increasing efficiency in their processes.
  • Supplier tech creates frustration: 97% of online buyers experience some sort of pain point during the eCommerce purchasing process as a result of suppliers' tech solutions.