Change management (ITSM)

Hexnode's Integration with Freshservice Simplifies IT Service Management

Retrieved on: 
Wednesday, December 7, 2022

Hexnode , the award-winning unified endpoint management (UEM) solution by Mitsogo Inc., is partnering with Freshservice, one of the leading players in the IT service management (ITSM) niche.

Key Points: 
  • Hexnode , the award-winning unified endpoint management (UEM) solution by Mitsogo Inc., is partnering with Freshservice, one of the leading players in the IT service management (ITSM) niche.
  • Freshservice processes workflows to deliver service-based incident management and analytical reporting to make optimum use of limited IT human resources while minimizing costs and time.
  • The platform allows admins to streamline service management across disparate verticals like IT, HR, legal, and facilities thereby improving visibility and efficiency.
  • In essence, the combination of Hexnode and Freshservice strengthens IT administrators' oversight, control, and visibility over everyday asset management operations.

DevOps in a Legacy Environment Survey Report 2021 - ResearchAndMarkets.com

Retrieved on: 
Tuesday, October 12, 2021

The "DevOps in a Legacy Environment Survey Report 2021" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "DevOps in a Legacy Environment Survey Report 2021" report has been added to ResearchAndMarkets.com's offering.
  • The DevOps Enterprise Survey Series is a distinct survey series in the analyst's market research library that explores technologies and methodologies that are important to enterprise IT and development.
  • DevOps Fundamentals - The first report in this series covers the essentials of DevOps; provisioning, handoffs, orchestration tools, organizational structure, etc.
  • DevOps in a Legacy Environment - Integrating a DevOps structure and strategy for legacy systems, ITIL, other ITSMs, and similar
    DevOps and Emerging Technologies - How DevOps is being impacted by and incorporating new technologies like AI, ML, AR, block chain, HPC etc.

BMC Helix Accelerates Innovation for Organizations Around the World

Retrieved on: 
Tuesday, July 27, 2021

The open, AI-driven BMC Helix portfolio delivers unique capabilities in service operations for high-performing digital experiences,customer-centricengagement,and uninterrupted service through AI service management (AISM) and AI operations (AIOps).

Key Points: 
  • The open, AI-driven BMC Helix portfolio delivers unique capabilities in service operations for high-performing digital experiences,customer-centricengagement,and uninterrupted service through AI service management (AISM) and AI operations (AIOps).
  • The availability of the BMC Helix ITSM platform on Flexible Engine, the Orange Business Services global public cloud solution.
  • The BMC Helix Operations Management with AIOps product was named Best Overall AI Solution in the fourth annual AI Breakthrough Awards .
  • BMC, BMC Software, the BMC logo, and other BMC marks are the exclusive properties of BMC Software, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office or in other countries.